Introduction to Being an Incident Responder


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Best practices to succeed during major incident response

What do you do when the unexpected happens and causes customer-impacting downtime? It’s of the utmost importance that you are prepared and can get our systems back into full working order as quickly as possible. It’s crucial to have a well-defined strategy to come together as a team, work the problem, and get to a solution quickly.

Drawing from the experiences of thousands of operationally mature teams, this incident responder training will help you gain the understanding required to help support your team’s success when mitigating customer-impacting issues.

You’ll learn:

  • What is incident response?
  • The roles involved in incident response
  • How to incorporate learnings from previous incident responses
  • Skills for success