A Decade of Innovation

PagerDuty is 10 and throughout our first decade, one thing has remained a constant in our approach—innovation. Whether it's extending #DevOps culture to other parts of the business, focusing on #HumaneOps to help make on-call life better, or increasing automation through #AIOps, real-time operations has come along way in the past 10 years. To celebrate our 10th birthday, we’re sharing a list of the top 10 Ops innovations we think will continue to change the way teams do real-time work in the next 10 years.

A Decade of Innovation

PagerDuty is 10 and throughout our first decade, one thing has remained a constant in our approach—innovation. Whether it's extending #DevOps culture to other parts of the business, focusing on #HumaneOps to help make on-call life better, or increasing automation through #AIOps, real-time operations has come along way in the past 10 years. To celebrate our 10th birthday, we’re sharing a list of the top 10 Ops innovations we think will continue to change the way teams do real-time work in the next 10 years.

01

Image: Code It, Ship It, Own It, Secure It

#DevSecOps

Who's on First?

DevSecOps is about enabling security,
operations, and development teams to
better collaborate so they can embrace
real-time security and response.
DevSecOps is the future of security.

02

#DigitalOps

Are you sure you want to delete this app?

In a world where consumers can delete apps
in an instant, ensuring a great experience is
imperative. Digital operations management is
the new paradigm for ops teams focused on
efficiency and innovation.

03

#HybridOps

Between two worlds

Whether it’s from on-prem to the cloud or from an ITOps approach to DevOps, companies that undergo digital transformation have a transition phase that can be incredibly challenging. Read how adopting the HybridOps approach can help your team evolve to a new way of working.

04

#Dad/Mom/ParentOps

Work-life balancing act

Getting an alert that something broke while you’re at your kid’s soccer game or during homework time is never fun. The future of ops will help ensure that parent time remains parent time, and work time remains work time, even when the worst happens.

Image: Soccer Ball
05

#DevOps

A culture for all

PagerDuty was founded on a DevOps culture that focuses on principles such as agility, customer experience, and continuous learning. What we’ve learned is that everyone in any department, at any company, can benefit from this culture and way of working.

Image: Infinity with Dev Ops
Stats Showing Lost Productivity
06

#HumaneOps

People matter

Ops teams are under increasing strain to keep digital services healthy and running—often at the expense of their own health and personal lives. Learn how companies now (and in the future) can focus on employee and team health to avoid attrition and increase productivity.

07

#AIOps

A virtual member on your team

Many organizations now deal with millions of events per day, resulting in digital noise and complexity that is no longer manageable by humans. AIOps is the leading approach to leveraging system and behavioral data to drive automation, machine learning, and predictive capabilities within an organization.

08

#SupportOps

Put on a happy face

Customer support is the face of your organization. Get customer support right with real-time operations, and it will become a source for an amazing customer experience and a way to easily upsell and cross-sell products.

09


#CloudOps


What's in yourDevOps toolkit?

For startups, born-in-the-cloud companies, and enterprises migrating to the cloud, integrating your ops platform with your favorite tools like AWS Cloudwatch and Slack is essential. Real-time operations in the cloud is the way to turn any signal into the right insight and action.



10

#RealTimeOps

Thrive in the digital era

It’s rare to find a business today that doesn’t rely on digital technologies and services. But this complexity has driven the need for organizations to develop real-time operations capabilities to meet customer expectations and drive innovation.



Follow these top 10 innovations on Twitter via @PagerDuty #PD10

Logo: Twitter