January 23, 2018


OPS REIMAGINED


On Demand
Watch sessions from PagerDuty Summit 2017


PagerDuty Virtual Summit

These on-demand sessions from engineers on the front line, tech business leaders, and PagerDuty experts will help you learn DevOps best practices, face digital transformation, and figure out how to make your business more successful in the digital world. Tune in January 23, 2018 for unlimited access to the sessions.

Why Attend?

1. Become future-proof:
Dive into the transformation of operations and learn how the best are reimagining it for the future


2. Beef up your survivor skills:
Learn exactly what to do during a major incident -- and how to prevent them in the future


3. Get ahead of the game:
See PagerDuty’s newest product innovations in automation and intelligence across the incident lifecycle


4. No way to lose:
DevOps Best Practices and Leadership in a Digital World - With two killer conference tracks, pick whatever topics are the most important to you. You can also drill down into sessions that are perfect for your role, industry, or job function.


OPS REIMAGINED

Getting operations right is nothing short of mission-critical to keeping your app, service, and on a larger scale, your business, up and running. When an issue strikes, it negatively impacts everything from your customer’s experience and trust in your ability to deliver, to your team’s job satisfaction as a result of being burdened with unplanned work.

This is why operations must be totally reimagined. Operations should no longer just keep the lights on, but must become the foundation that allows us all to do our best work, to constantly improve, and focus on how to increase the pace of innovation without sacrificing reliability.

These sessions will empower you to transform your operations and orchestrate coordinated business response to issues of any scale. Regardless of whether you’re in development, IT operations, customer support, or an executive, you can gain insights on how to build your business of tomorrow with best practices and cutting edge technology that enable you to deliver amazing customer experiences.

2017 Summit Sessions

Signing up for one session gets you access to all of them.

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Jennifer Tejada
Empowering Developers & Ops in a Digital World

In this digital world, where brands must deliver on the ultimate customer experience, the role of developers is changing rapidly. Everything must work perfectly. As a result, digital operations is...

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Empowering Developers & Ops in a Digital World

Jennifer Tejada
CEO

In this digital world, where brands must deliver on the ultimate customer experience, the role of developers is changing rapidly. Everything must work perfectly. As a result, digital operations is not only critical to developers and engineers, it’s becoming business critical. Join us as we discuss the idea of implementing DevOps across the business. Should you put everyone on-call?

Play Video
Jennifer Tejada and Adrian Cockcoft
Fireside Chat with Adrian Cockcroft

We sit down down with Adrian Cockcroft and chat about everything from working better in a developer driven culture to chaos engineering. He shares insight into how...

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Fireside Chat with Adrian Cockcroft

Jennifer Tejada and Adrian Cockcoft

We sit down down with Adrian Cockcroft and chat about everything from working better in a developer driven culture to chaos engineering. He shares insight into how AWS and Netflix instill DevOps best practices that enable teams to write better code, bring tools and ideas together, go on-call for code they own, influence organizational change, and so much more.

Speakers:

  • Adrian Cockcroft – VP of Architecture, AWS
  • Jennifer Tejada – CEO, PagerDuty

Play Video
The Investment in Digital Insight and the Power of PagerDuty

PagerDuty loves DevOps. We support a culture of empowerment and enablement. As such, our newly announced capabilities integrate applied machine learning, end-to-end...

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The Investment in Digital Insight and the Power of PagerDuty



PagerDuty loves DevOps. We support a culture of empowerment and enablement. As such, our newly announced capabilities integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business, to help teams eliminate inefficiencies when it matters most and get back to innovation.

Play Video
The Pagerduty Community, Product Updates & Roadmap

As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why...

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The Pagerduty Community, Product Updates & Roadmap



As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why we’ve introduced new capabilities that integrate applied machine learning, end-to-end response automation, and the mobilization of people in real-time across the entire business. Our latest features help you eliminate inefficiencies when it matters most and get back to innovation

Play Video
Leading Transformation in a Digital World

Join us as we sit down with leaders from Intuit, Gainsight, and Symantec as they each share their digital transformation stories and lessons...

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Leading Transformation in a Digital World



Join us as we sit down with leaders from Intuit, Gainsight, and Symantec as they each share their digital transformation stories and lessons learned.

Speakers:

  • Merline Saintil – Head of Ops, Product & Technology, Intuit
  • Nick Mehta – CEO, Gainsight
  • Sheila Jordan – CIO, Symantec

Host: Jason Lemkin – Founder, SaaStr

Play Video
Nicole Forsgren
The Data Behind Devops: Making the Case for Awesome

Can an academic approach to analytics predict the best efficiencies for developer operations? Learn about DevOps Research and Assessment’s (DORA) academically...

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The Data Behind Devops: Making the Case for Awesome

Nicole Forsgren
CEO and Chief Scientist

Can an academic approach to analytics predict the best efficiencies for developer operations? Learn about DevOps Research and Assessment’s (DORA) academically rigorous research and how it predicts which DevOps methods will yield business outcomes.

Speaker: Nicole Forsgren – CEO and Chief Scientist, DevOps Research and Assessment

Play Video
Matt Klein
Observability and Control in the Age of the Service Mesh: Present and Future

State of the art (SoA) observability currently primarily relies disparate systems to get the job done, which yield a huge amount of cognitive overload for operators...

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Observability and Control in the Age of the Service Mesh: Present and Future

Matt Klein
Software Engineer, Lyft

State of the art (SoA) observability currently primarily relies disparate systems to get the job done, which yield a huge amount of cognitive overload for operators who are continuously trying to stitch together all of the different threads. Join us as we discuss the current state and look forward towards the power of a unified observability and control plane for SoA primarily driven by the burgeoning “service mesh” paradigm.

Speaker: Matt Klein – Software Engineer, Lyft

Play Video
Susan Fowler and Sweta Ackerman
Incident Response Best Practices

Hear from Susan Fowler about the current state of incident response. After surveying over 30 leading Bay Area companies about their incident response practices for...

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Incident Response Best Practices

Susan Fowler and Sweta Ackerman

Hear from Susan Fowler about the current state of incident response. After surveying over 30 leading Bay Area companies about their incident response practices for their first issue, she’ll share insight into the trends found and tips and tricks for how to implement change at your company, as well as what the future of incident response holds.

Speakers:

  • Susan Fowler – Editor-in-Chief, Increment
  • Sweta Ackerman – Engineering Manager, PagerDuty

Play Video
Adam Jacob
The Future of DevOps

What does the future hold for the world of DevOps? Implementing DevOps means changing the technology system as well as the cultural system. Both are intertwined...

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The Future of DevOps

Adam Jacob
Co-Founder & CTO, Chef

What does the future hold for the world of DevOps? Implementing DevOps means changing the technology system as well as the cultural system. Both are intertwined and, to be successful, both systems must evolve to drive velocity. Learning how to manage and lead by giving people context and information to make better decisions—versus giving them tickets or briefs—is how leaders and teams will thrive.

Speaker: Adam Jacob – Co-Founder & CTO, Chef

Play Video
Richard Crowley
Apprentices of Scale

Growing up is hard to do. Learn from the story of Slack’s Operations team as they share  how they learned to cope, scale, and thrive at the intersection of...

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Apprentices of Scale

Richard Crowley
Operations Architect, Slack

Growing up is hard to do. Learn from the story of Slack’s Operations team as they share  how they learned to cope, scale, and thrive at the intersection of growing traffic, infrastructure, company, and market.

Speaker: Richard Crowley – Operations Architect, Slack

Play Video
Firaas Rashid
How to be a Digital Game Changer in an Analog World

How does one effectively drive IT and DevOps transformation at a large, established company? In this session, we explore key best practices, challenges, and...

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How to be a Digital Game Changer in an Analog World

Firaas Rashid
Director and Head of Production

How does one effectively drive IT and DevOps transformation at a large, established company? In this session, we explore key best practices, challenges, and organizational changes that established enterprises need to drive in order be successful as they become more digital. Learn about the evolving role of IT and Ops, from a tactical function to a key strategic organization for the business.

Speaker: Firaas Rashid – Director and Head of Production, International Wealth Management, Credit Suisse

Play Video
Dominic Marion and Lilia Gutnik
AI and Machine Learning Get Real

The terms machine learning and AI are often associated with complex black box algorithms and models that no one seems to understand. We’re taking a more applied...

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AI and Machine Learning Get Real

Dominic Marion and Lilia Gutnik

The terms machine learning and AI are often associated with complex black box algorithms and models that no one seems to understand. We’re taking a more applied approach to machine learning – focusing on real-life problems. Hear how PagerDuty has delivered real, tangible value to some of our early customers using machine learning and advanced statistics. No magic black boxes or unicorns and rainbows allowed.

Speakers:

  • Dominic Marion – Operations Support and Release Management Manager, NBC News
  • Lilia Gutnik – Product Manager, PagerDuty

Play Video
The Business Case for Devops

What is the real value that organizations get from undergoing a DevOps transformation? Join us as industry experts and IT leaders discuss actual DevOps...

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The Business Case for Devops



What is the real value that organizations get from undergoing a DevOps transformation? Join us as industry experts and IT leaders discuss actual DevOps implementations, and their value to the customer, the business, and the team, in dollars, time, and satisfaction. We’ll explore the key metrics that you should use to measure for building a strong case for DevOps.

Speakers:

  • Andrew Fong – Director of Engineering, Dropbox
  • Matthew Sokol – Principal Software Engineer, Staples Digital Solutions
  • Rachel Obstler – VP of Product, PagerDuty

Play Video
Reimagining Customer Support

Consumers are on the hunt for the ultimate customer experience, regardless of if you are a consumer facing brand or an enterprise company. Discover how brands like...

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Reimagining Customer Support



Consumers are on the hunt for the ultimate customer experience, regardless of if you are a consumer facing brand or an enterprise company. Discover how brands like GE Digital, Gainsight, and Okta use PagerDuty to coordinate response to customer issues of all sizes — delivering the best possible responses 24×7, every time.

Speakers:

  • Disha Gosalia – Sr. Director of Customer Support, Cloud Products, GE Digital
  • Allison Pickens – Customer Success Thought Leader & CCO, Gainsight
  • Larry Aronovitz – VP of Customer Support, Okta
  • Howard Wilson – Chief Commercial Officer, PagerDuty

Sign Up for Access

Register now for an email reminder on January 23, 2018.