What’s your
operations persona?
See which character you are with our quick-and-easy personality quiz.
How well does your team identify and resolve operational issues?
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1-2
Customers may raise issues first (before internally aware), with manual and sluggish responses.
3-5
Uneven coordination and issue identification, with slow resolution times.
6-8
Well-coordinated responses, some automation, mostly rapid resolutions.
9-10
Rapid, frictionless coordination and some auto-remediation (without human intervention).
How efficient is your
communication during incidents?
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1-2
Communication is ad-hoc and reactive, with no clear process or tools.
3-5
Communication is inconsistent and delayed, with no clear process or tools.
6-8
Communication is proactive and transparent, with some automation and clear processes.
9-10
Communication is real-time and transparent, with automated updates and clear processes.
How well does your team use automation in operations work?
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1-2
Automation is not embedded in our work at all.
3-5
Automation efforts are fragmented, with no standardized approach across the org.
6-8
Some standardization and democratized, self-service automation of predictable scenarios.
9-10
Effective automation and continuous improvement across the full incident lifecycle.
How effectively does your team measure operational performance?
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1-2
No clear performance metrics nor visibility on service level agreements (SLAs) and service level objectives (SLOs).
3-5
Some performance metrics and team SLAs and SLOs, but no clear accountability or real-time visibility.
6-8
Performance metrics and SLAs and SLOs are clearly defined, but real-time visibility and accountability is uneven.
9-10
Performance metrics and SLAs and SLOs are consistently defined and followed, with some automated compliance in place.
How effectively does your team use AI in day-to-day operations?
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1-2
AI is not used in our day-to-day operations at all.
3-5
AI use is experimental and fragmented, without a standardized approach or clear guidelines.
6-8
AI is used in some tasks—including occasional GenAI applications—with some established guidelines.
9-10
AI is strategically embedded in our day-to-day operations, with a mature framework for responsible GenAI use.
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