PagerDuty complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. PagerDuty has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view PagerDuty’s certification, please visit http://www.export.gov/safeharbor/.
(A) What Data We Collect
Information Provided by Visitors
If you visit our Website, we may collect Personal Data from you, such as first and last name, organization name, e-mail address and password if you decide to register to receive information or schedule a demo. If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on our website), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume.
Information that We may Collect via Technological Means:
Our servers (which may be hosted by a third-party service provider) may collect data from you, such as browser type, operating system, IP address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. Like most Internet services, we automatically gather this data and store it in log files each time you visit our website or access your account on our network.
Information that we may collect from our Customers:
If you decide to purchase the Services and become a PagerDuty customer (“Customer”), we may collect additional information from you.
First, we – or our third-party credit card or payment processor on our behalf – will collect Personal Data including your credit card number or account information.
Second, you’ll be required to set your profile, tell us how to contact your organization when faults are detected by the organization’s monitoring tools, and create accounts for the on-call engineers on your team. You’ll be able to set up your preferred contact methods (e.g., phone, SMS, email and/or push notifications) and you will be required to provide the applicable contact information (“Contact Information”).
(B) How We Use the Data We Collect
We use the Personal Data for two basic purposes: provide and improve the Website and the Services.
In particular, we use Contact Information to send alerts to Customers in accordance with the Customer’s notification rules and schedule.
We may also use Personal Data to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our Website and Services; improve the quality of experience when you interact with our Website and Services; detect and address anomalies, respond to your inquiries related to employment opportunities or other requests; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; send upgrades and special offers related to our Services and related services and for other marketing purposes of PagerDuty, should you request to receive such communications from us; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.
We may also analyze request and usage patterns so that we may enhance the content of the Website and Services or improve their respective functionalities, or for other business purposes.
(C) When We May Disclose Data
We may share your data with third parties to provide technical support or to provide specific services, such as hosting , SMS messaging and payment processing.
Regardless of any choices you make regarding your Personal Data (as described below), PagerDuty may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on PagerDuty; or (b) protect or defend the rights or property of PagerDuty or users of the Services or related services.
We offer you choices regarding the collection, use, and sharing of your Personal Data.
Ability to Edit or Delete Personal Information
You may edit any of your Personal Data in your account, including Contact Information (and/or notification rules), by editing your profile. You may also request that we delete your account information by sending an email to firstname.lastname@example.org, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will use reasonable efforts respond to requests to access Personal Data within 30 days. When we delete or edit account information, it will no longer be available to you, but may remain in our archives. We will otherwise retain your information for as long as your account is active or as needed to provide you services as well as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Information Processed under the Direction of Customers
PagerDuty processes Contact Information under the direction of the applicable Customer (data controller) and has no direct relationship with the individuals (e.g., IT Personnel) whose personal data it processes. Any individual who seeks access, or who seeks to edit or delete inaccurate Contact Information should direct his or her query to the applicable Customer. It is the Customer’s responsibility to edit or delete (or have edited or deleted) such Contact Information as set forth above.
Security of Your Data
PagerDuty is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. When you enter sensitive information on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that PagerDuty cannot fully eliminate security risks associated with Personal Data and mistakes and security breaches may happen. If you have any questions about security on our Web site, you can contact us at the information below.
Links to Third Party Sites
Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect data, including Personal Data, from you.
Your California Privacy Rights
Our customers who are California residents may request and obtain from us once a year, free of charge, certain information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to email@example.com.
Information About Children
We do not intentionally gather Personal Data about visitors who are under the age of 13.
Attn: Legal Department
548 Market St., #26994
San Francisco, CA 94104
Last Updated: October 23, 2014