Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Learn how PagerDuty can accelerate your cloud migration.
Check out the latest features we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 200 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
Join live and on-demand webinars for product deep dives, industry trends, configuration training, and use case-specific best practices.
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
My name is Sebastian Kolosa, and I’m a co-op student at the University of Waterloo studying Systems Design Engineering. I joined the Mobile team at...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
PagerDuty complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of PII from European Union member countries and Switzerland. PagerDuty has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view PagerDuty’s certification, please visit http://www.export.gov/safeharbor/.
c. Information that we may collect from our Customers:
If you decide to purchase the Services and become a PagerDuty customer (“Customer”), we will need to collect additional information from you.
First, we – or our third-party credit card or payment processor on our behalf – will collect your payment information, such as a credit card number or account information. All of this is your PII.
Second, you will need to set up your profile to be able to use the Services. This includes, among other things, telling us how to contact you or your organization when faults are detected by the organization’s monitoring tools, and creating accounts for the on-call engineers on your team. You will be able to set up your preferred contact methods (e.g., phone, SMS, email and/or push notifications) and you will be required to provide the applicable contact information (“Contact Information”), parts of which will also be PII. If you or your Users are supplying PII for Contact Persons, your represent and warrant that you have the right to provide such information.
We use PII for two basic purposes: to provide and improve the Website and to provide and improve the Services.
In particular, we use Contact Information to send alerts to Customers in accordance with the Customer’s notification rules and schedule.
We may also use PII to facilitate the creation of and secure your account on our network; identify you as a User in our system; provide improved administration of our Website and Services; improve the quality of experience when you interact with our Website and Services; respond to your inquiries related to employment opportunities or other requests; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; send upgrades and special offers related to our Services and related services and for other marketing purposes of PagerDuty, should you request to receive such communications from us; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback. We may also analyze request and usage patterns so that we may enhance the content of the Website and Services or improve their respective functionalities, or for other business purposes.
We may share your data with third parties as part of providing the Services. This will include, among other things, to provide technical support, to process payments, and to contact your organization when an alarm is triggered. Third parties may include, among others, payment processors, technical support organizations, server and network hosts, telephone and messaging operators, and other telecommunications organizations.
Regardless of any choices you make regarding your PII (as described below), PagerDuty may disclose PII if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants; or (b) protect or defend the rights or property of PagerDuty or users of the Services or related services.
We may share aggregate or anonymous data (including personal data that has been stripped of personally identifying characteristics) with third parties as part of providing our Service.
We offer you choices regarding the collection, use, and sharing of your PII.
You may edit any of your PII in your account, including Contact Information (and/or notification rules), by editing your profile. You may also request that we delete your account information by sending an email to email@example.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will respond to such requests within 30 days. When we delete or edit account information, it will be deleted from the active database, but may remain in our archives. We will otherwise retain your information for as long as your account is active or as needed to provide you services as well as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
As described above, PagerDuty processes Contact Information under the direction of the applicable PagerDuty Customer (data controller) and has no direct relationship with the individuals (e.g., IT Personnel) whose personal data it processes. Any individual who seeks access, or who seeks to edit or delete inaccurate Contact Information should direct his or her query to the applicable customer. It is the customer’s responsibility to edit or delete (or have edited or deleted) such Contact Information as set forth above.
PagerDuty is committed to protecting the security of your PII. We use a variety of industry-standard security technologies and procedures to help protect your PII from unauthorized access, use, or disclosure. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that PagerDuty cannot fully eliminate security risks associated with PII and mistakes and security breaches may happen. If you have any questions about security on our Website, you can contact us at the information below.
Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect data, including PII, from you.
Our customers who are California residents may request and obtain from us once a year, free of charge, certain information about the PII (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of PII that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to firstname.lastname@example.org.
The PagerDuty Website and Services are not intended for use or access by children or minor. We do not intentionally gather PII about visitors who are under the age of 18.
548 Market St., #26994 San Francisco, CA 94104.
600 Townsend St., #200
San Francisco, CA 94103
260 Queen St W #300,
Toronto, ON M5V 1Z8, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018