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Process Automation

Automate and delegate IT processes across local, cloud, and hybrid environments.

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Move from Ticket Time to Machine Time by Automating IT Processes

PagerDuty Process Automation, part of the PagerDuty Operations Cloud, securely connects to customers' clouds, data center, and edge environments to run automation. Based on Rundeck, Process Automation executes cross-environment automation for incident diagnostics & remediation, urgent IT tasks with tight SLAs, and common operating procedures. Engineers define automated jobs incorporating other existing automation, which can then be safely delegated as APIs and self-service requests for other stakeholders.

Process Automation is seamlessly connected with the rest of PagerDuty Operations Cloud, so that:

  • PagerDuty AIOps can trigger diagnostics when incidents are detected
  • Responders can invoke runbook remediations with PagerDuty Incident Response
  • Support engineers can validate customer issues with PagerDuty CSOps

Process Automation provides:

  • Plug-in integration to common infrastructure and systems
  • Simple, graphical definition of automated jobs
  • Role-based & context-based access control & logging of job runs
  • Secure connections in any cloud or data center.

Now companies can use automation to take action on urgent tasks to resolve problems faster, reduce IT support costs, and eliminate interruptions.

Products

PagerDuty Automation Actions

Easily connect responders and event orchestration to automation for diagnosis and remediation of issues in production infrastructure. This PagerDuty add-on curates and delegates existing automated tasks in the context of incidents in PagerDuty.

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PagerDuty Runbook Automation

Turn runbook procedures into automated tasks and delegate them to stakeholders. This SaaS runbook automation platform is the easiest way to create self-service IT operations and integrate with other cloud and SaaS tools. Securely connects to any cloud or data center.

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PagerDuty Process Automation Software

Centralize and orchestrate enterprise-wide process automation in a self-managed platform for all your environments. This offering provides more flexibility for meeting security, performance, reuse, and integration requirements, such as connecting to other self-managed infrastructure.

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"We trigger runbooks directly from PagerDuty. That’s a huge step for automation made easy. "

— Pierryves Fournier

SRE Team Lead, HUG - Hôpitaux Universitaires de Genève

What do you want to automate?

  • Automate diagnostics and remediation for incidents
  • Automate operations for cloud platforms
  • Automate business and IT operations for self-managed environments

Bring your own stack

You don't have to change your processes: we work with the tools you're already using.

With 700+ native integrations and the ability to build and customize workflows with the extensible PagerDuty APIs, we integrate data from all your tools to give you insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.

Respond your way and with the tools, you like using our bi-directional extensions so you can eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.

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Getting started is easy, and free.
Why wait?