PagerDuty Logo

Process Automation

Automate and delegate business and IT processes.


Move from ticket time to machine time.

PagerDuty Process Automation lets you automate business and IT processes across all your systems. Engineers can standardize operating procedures, define automated jobs incorporating other existing automation, and safely delegate these processes as APIs and self-service requests to other stakeholders.

PagerDuty Process Automation provides:

  • Plug-in integration to common infrastructure and systems
  • Simple, graphical definition of automated jobs
  • Role-based & context-based access control & logging of job runs

Now companies can automate their most common operating procedures, and even automatically handle frequent exceptions.


PagerDuty Automation Actions

Easily connect responders and event rules in PagerDuty to automation for diagnosis and remediation of issues in production infrastructure. This PagerDuty add-on curates and delegates existing automated tasks in the context of incidents in PagerDuty.

Learn More

PagerDuty Runbook Automation

Turn runbook procedures into automated tasks and delegate them to stakeholders. This SaaS runbook automation platform is the easiest way to create self-service IT operations and integrate with other cloud and SaaS tools.

Learn More

PagerDuty Process Automation Software

Develop enterprise-wide process automation in a self-managed platform—deployed entirely within the firewall. This offering provides more flexibility for meeting security, performance, and integration requirements such as connecting to other self-managed infrastructure.

Learn More
"We trigger runbooks directly from PagerDuty. That’s a huge step for automation made easy. "

— Pierryves Fournier

SRE Team Lead, HUG - Hôpitaux Universitaires de Genève

What do you want to automate?

  • Automate diagnostics and remediation for incidents
  • Automate operations for cloud platforms
  • Automate business and IT operations for self-managed environments

Bring your own stack

You don't have to change your processes: we work with the tools you're already using.

With 700+ native integrations and the ability to build and customize workflows with the extensible PagerDuty APIs, we integrate data from all your tools to give you insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.

Respond your way and with the tools, you like using our bi-directional extensions so you can eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.

integration diagram

Getting started is easy, and free.
Why wait?