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What's new

Check out the latest features we‘ve been working on in our Summit product keynote.

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Common Automated Diagnostics for AWS Users

If your apps and services reside in AWS we have new AWS plugins for automated diagnostics that can help you triage incidents on AWS faster, and with more efficiency. The CloudWatch Logs plugin allows users to more easily run automated diagnostics for AWS across multiple accounts and products. Systems Manager plugin enables faster execution and accuracy for tasks such as configuration management, patching, and deploying monitoring and security tooling agents. New ECS Remote Command plugin lets users retrieve diagnostic data from their running applications in real-time before redeploying their services. Contact us to learn more!

  • Plugins are available for PagerDuty Process Automation On Prem and PagerDuty Runbook Automation

Gain more flexibility and control

Leveraging the newly announced Incident Workflows, users can rapidly design incident process automation via an easy to use no-code interface. Automatically trigger an orchestrated response using if-this-then-that logic to sequence common incident actions, such as adding a responder, subscribing stakeholders, or starting a conference bridge.

  • This capability is coming soon. To express interest, please sign up for early-access.

More contextual incident data

Populate custom fields on an incident to provide responders with more incident data for faster triage and resolution. Easily view and access critical information in PagerDuty from any surface (API, mobile app, desktop).

  • This capability is coming soon. To express interest, please sign up for early-access.

Status page enhancements

Proactively communicate real-time operational updates with customers via both an external status page and audience-specific communication service whenever a major incident occurs.

  • This capability is coming soon. To express interest, please sign up for early-access.

Add content and context to your status updates

Internal stakeholders want real-time updates during major incidents. Teams can now use Status Notification Update Templates to add logos hosted third party images, as well as format the text to company communication standards. Easily include incident details with a drop down menu that populates key information as needed.

Act before responders even get paged

Combining Event Orchestration’s nested event rules with precise, targeted Automation Actions helps teams automate common diagnostics and enable self-healing for recurring and well-understood types of incidents, resulting in reduced MTTR and escalations to specialists.

Empower customer service agents

Agents can now validate customer impacting issues by running automated actions directly from the PagerDuty app in Service cloud. This will reduce resolution time, as well as the number of incidents escalated to the back-end teams.

Automate from anywhere

Everything you love about Automation Actions is now mobile! Invoke the same automation from Automation Actions and resolve common incidents directly from the PagerDuty mobile app.

New Mobile Home Screen

This mobile home screen redesign puts active incidents, on-call shifts, and impacted technical services front and center so that responders can quickly view from wherever they are.

Terraform Support for Event Orchestration

Create, maintain, and update event orchestrations at scale using Terraform.

Empower teams to make better data-driven decisions

Improve the incident response process and customer experience by surfacing actionable insights and opportunities for continuous improvement with a new report featuring new visualizations, more interactivity, intuitive drill-down capabilities, and additional filtering options.

Easily support service configuration at scale

Service Standards helps you configure services with less toil for a coordinated and seamless incident response process. You can also easily audit current services for best practices and set standards at scale.

Summit 2022: See What’s New

At PagerDuty Summit 2022 we announced a number of new tools and capabilities including: Incident Workflows, Event Orchestration, Automation Actions, and Custom Status Updates. Watch this Day in the Life video to learn more about a real world application of our new features

 

Platform Release Notes

Check out our latest release, recent improvements, and new capabilities across our entire platform.

See release notes