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PagerDuty Mobile App Updates and Enhancements: On-Call Boosters and Custom Status Dashboards

PagerDuty Mobile App Updates and Enhancements: On-Call Boosters and Custom Status Dashboards

Enjoy notifications of important updates to specific on-call responsibilities and setup, such as a change to the next on-call shift, or being added to or removed from a schedule. Never get caught off guard by schedule modifications from team members, simply tap the notification to view the change!

Quickly switch between custom status dashboards for visibility into the current status of incident-impacted business services across the organization. Never miss status updates that matter to you and your organization the most.

Learn more from our knowledge base the demo, and mobile release notes

PagerDuty Zendesk Integration Version 3

PagerDuty Zendesk Integration Version 3

PagerDuty’s bi-directional integration with Zendesk enables real-time response and better cross-team collaboration. It connects people, operations, and data in real time to solve issues faster. Further deepening the integration, the Status Dashboard delivers visibility and live status updates directly to customer service agents within the Zendesk tool suite.

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PagerDuty ServiceNow Integration Version 7.5

PagerDuty ServiceNow Integration Version 7.5

The latest PagerDuty ServiceNow Integration is now certified to work with the latest Quebec release. Enjoy a demo of our latest updates that allow customers to integrate and align PagerDuty with existing information in ServiceNow's CMDB (Configuration Management Database).

Explore new capabilities such as:

  • Bulk service provisioning
  • ServiceNow change events integration

View the PagerDuty ServiceNow Integration v 7.5 Demo or visit support to learn more about how it works.

Past & Related Incident APIs

Past & Related Incident APIs

Extract past and related incidents data via APIs and extend your Event Intelligence capabilities through our new APIs that enable you to connect and analyze all the incident data in your systems. Using an incident ID, you can receive past incidents to provide historical context and accelerate triage to build awareness of the full breadth of incident impact.

Visit the Rest API Reference library to learn more about the Past Incidents API and Related Incidents API

Service Profile Updates

Service Profile Updates

Now you can take action on incidents directly from the Service Profile to accelerate response, root cause analysis, and remediation activities. Additionally, you can perform bulk actions like:

  • Bulk actions including acknowledge or resolve
  • Search by incident ID
  • Add and view change integrations
  • Browse resolved incidents
  • View related escalation policies from the service profile header
  • and more!

Visit the knowledge base to learn more.

Suggested Technical Service Dependencies: Impact Tab

Suggested Technical Service Dependencies: Impact Tab

The service profile’s Impact Tab helps accelerate dependency mapping that predicts relationships between services through PagerDuty’s machine learning model. PagerDuty can help surface blindspots and critical gaps to ensure these service configurations are up to date!

Visit the knowledge base to learn more.

Intelligent Recommendations

Intelligent Recommendations

Discover how to reduce event noise and improve team health with prescriptive recommendations using machine learning that requires absolutely no training. Understand exactly how these changes can drive operational efficiency and cost reduction, and use over 11 years of PagerDuty data and pattern recognition to benchmark your team’s performance against thousands of other PagerDuty customers.

Sign up for Early Access:

  • Noise Reduction Recommendations
  • Team Health Recommendations

Curated Advanced Analytics and Maturity Model Mapping

Curated Advanced Analytics and Maturity Model Mapping

Expanding on the broad and powerful analytics API released by PagerDuty to open our rich data set to customer queries, the Analytics Laboratory surfaces the most useful and widely used analytics queries directly to our users in an easy-to-use interface. Once specific queries and reports are identified, regular scheduling of reports can be configured to keep diverse stakeholders informed across service and incident health, team optimizations and health, and business service and operational efficiency.

Sign up for Early Access:

  • PagerDuty Analytics Lab
    • Critical and Most-Impacting Incidents
    • On-Call Readiness Analytics
    • Operational Cost Efficiency Opportunities
    • Team Health and Optimization
    • Business Impact Analysis

Dynamic Service Dependencies

Dynamic Service Dependencies

Surface upstream and downstream service dependencies in real time, enabling you to take the right actions to resolve issues, reduce work duplication across teams, and prevent future incidents to save time and reduce costs. Uncover more meaningful data quicker with dependency mapping of user-defined, automatically identified, or third party–contributed dependencies within incident records. Automate the chore of keeping dependency information in your service directory fresh with machine learning recommendations and bi-directional integrated service data from key partners like ServiceNow so that your team can operate from one source of truth.

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Change Impact Mapping

Change Impact Mapping

PagerDuty has fully integrated change events from the software delivery process (CI/CD pipelines) and code repositories, enabling visibility across changes to better understand their impacts. Leverage this real-time context to immediately identify where changes have caused failures and predict what risk future changes could have across critical business services.

Sign up for Early Access:

  • Change Investigation for Incident Resolution
  • Change Events Integrations with GitHub and Puppet

Flexible Automation Controls

Flexible Automation Controls

Find the level of automation that best suits your team and build up to more sophisticated models when you are ready. Get started by normalizing data and automating easily identifiable, repetitive processes. Set up human-initiated or machine-initiated triggers to external tools, and reduce operational noise with delayed alert thresholds to ensure that people are notified only when automated remediation processes don't work.

Get more info:

Sign up for Early Access:

  • Event-Triggered Webhooks
  • Dynamic Field Enrichment and Extraction

Multi-channel ChatOps

Multi-channel ChatOps

Collaborate more effectively in a distributed environment by adding on-demand, dynamic video conference “war rooms” from providers such as Zoom and Microsoft Teams directly to a PagerDuty Incident. Use Microsoft Teams chat as a collaboration hub to share metrics, logs, runbooks, and other relevant information to streamline communication and resolve incidents faster.

Read More:

Real-Time Communications at Scale

Real-Time Communications at Scale

Keep the entire organization informed during major outages through bulk message sending. Give admins the ability to centrally control subscriptions, and grant users more flexibility over notification preferences in order to increase real-time outage awareness and help stakeholders better mitigate impact to the business.

Learn more:

Sign up for Early Access:

  • Subscription Management
  • Bulk Message Sending

Enhanced User Interface and Administration

Enhanced User Interface and Administration

PagerDuty has made its interface simpler and more intuitive, starting with a new navigation to easily find what you need, discover new features, and work more efficiently. Use global search to stop wasting time searching for incident details, so you can focus on more valuable tasks at hand. Ensure responders receive important alerts day or night through streamlined mobile user setup, improved notification preferences, and industry-first “Do Not Disturb” override capabilities.

Get more info:

Sign up for Early Access:

  • Global Search
  • Global Navigation Refresh

Data Visualization and Reporting Enhancements

Data Visualization and Reporting Enhancements

Digest, analyze, and distribute analytics metrics when and where you engage with colleagues, and within the context of ongoing work. Increase operational visibility by surfacing patterns in service activity—and their scale—across the entire digital operations portfolio. Meet compliance standards and make more informed continuous improvements to operations with audit trail reporting.

Learn more:

Sign up for Early Access:

  • Analytics API
  • Analytics Slack Integration
  • Audit Trail Reporting

Take a Tour of Our New Capabilities

See how PagerDuty's digital operations management platform integrates both machine data and human intelligence—enabling teams to make intelligent real-time decisions, leverage automated precision response, and orchestrate business-wide action when it matters most.

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Platform Release Notes

Check out our latest release, recent improvements, and new capabilities across our entire platform.