PagerDuty delivers uninterrupted service, processing billions of events. Multiple distributed data centers and regions, DNS providers, communications providers, and more ensure that your data is always delivered in real time, whenever or wherever you may be.
Collaborate with your team that’s right next to you or across the pond with a solution that meets global compliance requirements such as GDPR.
PagerDuty uses multiple communication partners per region (Americas, EMEA, APJ) across communication methods (phone call, email, SMS), with coverage spanning 180+ countries.
Our customers include a third of the Fortune 500, and we have a global footprint, with 11,000+ customers based in 88 countries.
We have no scheduled downtime, and are proud to provide a best-in-class SLA of 99.9% uptime as well as full transparency into our uptime on our status page.
Additionally, through systematic polling and testing of providers with automatic failover, we guarantee a 5 minute delivery SLA (with 90+% of notifications delivered in under 30 seconds).
With 300+ native integrations, we provide robust extensibility so you can connect self-service in minutes to maximize visibility and power best-in-class workflows.
Additionally, democratize repeatable best practices with the ability to execute custom logic housed outside of PagerDuty directly within PagerDuty incidents, to automate desired tasks.
Teams can quickly find, install, and configure applications within the PagerDuty app directory, and can easily set up custom integrations via webhooks or email.
We also empower developers to build PagerDuty into their applications and infrastructure with the support of developer guides, client libraries, interactive API documentation, and community forums.
Secure your data with a platform that is secured with AES 256-bit encryption (for data both at rest and in transit) and FISMA as well as ISO 27001 certified data centers.
Data can be filtered, redacted, and officiated, and we conduct regular penetration tests and can share results with customers. All personal contact information used for notifications can be hidden to protect user privacy.
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As part of SOC 2 compliance, we conduct regular employee background checks and mandatory security training. Our dedicated security team also whitelabels and open-sources our security practices so others can use it as well.
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PagerDuty supports enterprise class scale, with many organizations with tens of thousands of users on our platform. Admins can seamlessly configure and automate user onboarding and offboarding with scalable in-app user configurability.
We provide advanced user- and team-level permissions that follow the principles of least privilege and separation of duties to enforce access controls. Team hierarchies also support group- or organization-based access controls and granular administration to meet the needs of complex organizations such as managed service providers.
PagerDuty also supports SAML 2.0, Google OAuth, and integrates with top SSO and identity providers such as Okta, Ping, OneLogin, and many more, to aid with secure user management at scale.
