Elastic Overachieves on Its Promises to Customers with PagerDuty

Marty Messer - VP of Customer Care

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Yelp Delivers Global Site Availability and Customer Satisfaction with PagerDuty

Sam Eaton - Director of Engineering Operations

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PagerDuty Helps Twilio Increase Quality and Velocity for Its Customers

Bruce Wong - Senior Engineering Manager, Insight Engineering

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Okta Achieves 100% Uptime by Providing Agile Incident Management With PagerDuty

Tony Stilling - Head of Technical Operations & SRE

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Instacart Uses PagerDuty to Scale Customer Experience in the Sharing Economy

Brandon Leonardo - Co Founder

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“Because of PagerDuty, we were able to connect a security engineer with our engineers within minutes”

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“PagerDuty really helps us automate our IM processes. ”

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“Having PagerDuty alerts and notifications is key for Spotify to provide a great customer experience”

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“PagerDuty is what wakes us up when something critical breaks, which is essential to keeping customers happy.”

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“[PagerDuty] helped us to be able to scale the on-call groups within the business quite easily.”

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“We have confidence in PagerDuty and no longer have to worry about unnecessarily long outages and revenue loss”

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“PagerDuty gives us a consolidated view of what is happening in our environment.”

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“We have 100% delivery for every product thanks to the support of PagerDuty”

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“Alerts are now being picked up within seconds rather than minutes.”

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“Our key SLA to our customers is human response time. PagerDuty is the foundation for us to provide that”

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“If we didn’t have PagerDuty, we wouldn’t be able to reach our SLA goals”

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“PagerDuty gives us the ability to serve our global customers 24/7 across both infrastructure and customer issues.”

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“Mean-time-to-action has dropped from multiple minutes to seconds.”

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“We now have a way of sending the right alerts to the right people, and at the right time.”

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“Our engineers trust PagerDuty to bring them the issues they have the expertise in.”

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“PagerDuty helps reduce false positives and identifies problems in order to address them before they become fires.”

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“For us, PagerDuty ensures that we are able to get the right people connected and committed when incidents occur.”

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“If we didn’t have PagerDuty, we would be failing people in a way that goes beyond just customers”

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“PagerDuty helps us stay on top of our security posture and resolve security incidents faster and more consistently”

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“PagerDuty has allowed us to transform the NOC into a value-driving operation.”

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“PagerDuty not only improves our delivery of services, it increases our quality of life”

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“I would encourage everyone to consider PagerDuty. The cost savings can’t be overlooked.”

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“PagerDuty was overall a more mature product, which is why we chose them.”

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“We felt our previous alerting tool didn’t provide the functionality that PagerDuty does, so we needed to switch”

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“PagerDuty has blossomed within Ping Identity. It has become a core piece of our infrastructure.”

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“We now have more time to focus on other projects rather than routing issues.”

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“The cost of an outage during a middle of a game is incalculable.”

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“We have peace of mind with PagerDuty.”

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“PagerDuty helps drive clarity during our incidents.”

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“PagerDuty is really reliable. We actually do sleep now.”

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“There’s great peace of mind in knowing that PagerDuty has us all on the same page and working as one team.”

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“With PagerDuty, it’s clear which person in Ops and Engineering is on-call at each moment, for each of our games.”

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“I can’t imagine life without PagerDuty.”

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“With PagerDuty, we have managed over 5,000 alarms with a loss of 0%. We just don’t miss anything anymore.”

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“PagerDuty is a cost-effective, de-facto incident management solution. It’s a no-brainer.”

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“PagerDuty allows us to separate business and system operations from system development and administration, saving time and money”

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