ClassPass Reduces Manual Overhead and Improves Service Quality with PagerDuty

ClassPass offers monthly fitness memberships that provide its customers access to thousands of different classes at studios and gyms across multiple U.S. cities. Don Neufeld, VP of Engineering, shares how PagerDuty reduces the amount of manual overhead (leading to a reduction in incident count by 50%) and how PagerDuty’s postmortem capabilities help the team learn from incidents to improve their response, positively impacting the business.