PagerDuty for Retail

Downtime can cost retailers hundreds of thousands of dollars per minute, and bad experiences go viral. As retail rapidly evolves due to digital disruption, complex technology stacks and distributed teams need to work flawlessly together all the time in service to delighting customers.


Deliver Amazing Customer Experiences

Retailers must ensure high availability across complex, interconnected services such as payment gateways, inventory and order management, and website and mobile apps. Especially during peak seasons, it’s critical to stay up while minimizing staff burnout. PagerDuty’s retail solutions help teams achieve complete visibility, proactively resolve problems, and capitalize on real-time opportunities to delight customers.

Reinvent Retail with Real-time Operations


Optimize Omnichannel Experiences

Reduce friction across the in-store and digital customer journey by automatically detecting and taking real-time action on failures across mobile PoS devices, registers, IT systems, and more.


Gain HybridOps Visibility

Bridge central and distributed teams and workflows (DevOps, NOC, ITSM, Security, Support, etc.) to rapidly mobilize and reduce risk across internal systems as well as third-party services.


Do More with Less

Align modern business service ownership (site merchandising, checkout, etc.) with real-time intelligence and automated response, so teams can scale and spend more time innovating.

How Real-Time Operations Powers Retail

Customer-centered Workflows

Live Call Routing, ticketing integrations, and automated escalations help teams scale to deliver 24x7 support.

Platform Extensibility

500+ native integrations as well as open API’s enable visibility and actionability across data from any source.

Enterprise-wide Orchestration

Automatically align IT responders and business stakeholders to do what’s right for customers, and quantify business impact to prioritize and improve.

Intelligence & Automation

Focus on what matters and rapidly prevent customer impact with holistic context powered by machine learning and best practice response automation.

Trusted by the Leading Innovators in Retail

Customers include 37% of the Fortune 500 retail organizations

PagerDuty helps organizations achieve:

$3.48 million annual average benefit due to revenue protection from reduced downtime

27% more productive DevOps teams

$352k risk mitigation

a three-year 795% ROI

with a payback period of 2.1 months

IDC Business Value White Paper, sponsored by PagerDuty. PagerDuty Helps Organizations Optimize Their Digital Operations Management, doc #US47011820, January 2021