PagerDuty for Retail

Downtime can cost retailers hundreds of thousands of dollars per minute, and bad experiences go viral. As retail rapidly evolves due to digital disruption, complex technology stacks and distributed teams need to work flawlessly together all the time in service to delighting customers.


Deliver Amazing Customer Experiences

Retailers must ensure high availability across complex, interconnected services such as payment gateways, inventory and order management, and website and mobile apps. Especially during peak seasons, it’s critical to stay up while minimizing staff burnout. PagerDuty’s retail solutions help teams achieve complete visibility, proactively resolve problems, and capitalize on real-time opportunities to delight customers.

Reinvent Retail with Real-time Operations

Optimize Omnichannel Experiences

Reduce friction across the in-store and digital customer journey by automatically detecting and taking real-time action on failures across mobile PoS devices, registers, IT systems, and more.

Gain HybridOps

Bridge central and distributed teams and workflows (DevOps, NOC, ITSM, Security, Support, etc.) to rapidly mobilize and reduce risk across internal systems as well as third-party services.

Do More
with Less

Align modern business service ownership (site merchandising, checkout, etc.) with real-time intelligence and automated response, so teams can scale and spend more time innovating.

"PagerDuty has the most advanced and streamlined tool on the market. It is really helping us unify and understand things at more of a holistic level across the technology organization."

Matt Kundrat
Sr. Manager of Production Support, American Eagle Outfitters

Matt Kundrat

Integrating Fragmented Tools and Processes with PagerDuty

American Eagle proactively protects customer experiences across channels, using PagerDuty as a catalyst to modernize and standardize its approach to incident response across the business.


How Real-Time Operations Powers Retail

Customer-centered Workflows

Live Call Routing, ticketing integrations, and automated escalations help teams scale to deliver 24x7 support.

Enterprise-wide Orchestration

Automatically align IT responders and business stakeholders to do what’s right for customers, and quantify business impact to prioritize and improve.

Platform Extensibility

300+ native integrations as well as open API’s enable visibility and actionability across data from any source.

Integrated Intelligence & Automation

Focus on what matters and rapidly prevent customer impact with holistic context powered by machine learning and best practice response automation.

Trusted by the Leading Innovators in Retail

Customers include 37% of the Fortune 500 retail organizations

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Related Resources


PagerDuty for Retail
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Gap Inc.’s Digital Transformation Journey with PagerDuty
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How Retailers Can Prevent Downtime with Incident Management
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