Impact of Downtime on Retailers

Delivering a reliable omnichannel experience is no longer a nice-to-have—it’s imperative. In fact, 53% of people abandon a mobile site that takes more than three seconds to load. How can you be operationally prepared for high customer demand in uncertain times?

As D2C, click and collect, and other new ways of shopping emerge, retailers can meet customers where they feel comfortable in the digital-only marketplace.

Read this ebook to understand:

  • The impact of downtime on retail and how you can prepare with practices like hypercare
  • Why creating a strategy for resolving incidents quickly is crucial for retail
  • How digital operations management helps retailers survive peak workloads

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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI