With COVID-19 creating challenges for retailers across the globe, delivering a reliable omnichannel experience is no longer a nice-to-have—it’s an imperative. In fact, 53% of people abandon a mobile site that takes more than three seconds to load. How can you be operationally prepared for high customer demand in uncertain times?

As D2C, click and collect, and other new ways of shopping emerge, retailers can meet customers where they feel comfortable in the digital-only marketplace.

Read this ebook to understand:

• The impact of downtime on retail and how you can prepare for the 2020 holiday season
• Why creating a strategy for resolving incidents quickly is crucial for retail
• How digital operations management helps retailers survive peak workloads