PagerDuty Helps Twilio Increase Quality and Velocity for Its Customers
Spend more time innovating.
DevOps and Full-Service Ownership put more accountability and control in your hands. With automated capabilities that quickly and accurately mobilize the right people every time, PagerDuty keeps you connected to your code in production, leverages machine learning to filter out distracting noise, and only pulls you in when you’re needed most.
Driving better incident response with Full-Service Ownership.
Ingest alerts from your monitoring tools, group similar alerts into incidents, and only send what’s relevant to on-call teams via whatever channel they prefer.
Assess and resolve incidents faster by using runbook automation and engaging subject matter experts to identify root causes. Learn from past incidents to prevent future issues.
Streamline postmortems to speed up future responses, spot repeat problems, and deliver better code through continuous learning.
Get ahead of customer experience issues.
When things break, it’s critical that as the subject matter expert (SME) you’re the first to know so you can get things under control before customers are impacted.
PagerDuty’s service-based model powered by our service directory serves as a single source of truth for your technical infrastructure. It lets you easily pinpoint the root cause of an issue so you can quickly resolve the incident.
Resolve issues quickly and deliver higher-quality code in the future.
Minimize interruptions so you can focus.
Spend more time innovating instead of fire-fighting.
PagerDuty’s powerful machine learning automatically groups alerts into a single incident with custom event workflows and rules at scale. With our rules engine, alert suppression, and grouping capabilities, you can focus on high-priority issues with all the right context from past and related incidents.
When you’re on call, only get woken up for real issues.
Simplify and automate incident responses.
Automate incident response and mobilize the right team in seconds.
PagerDuty centralizes, simplifies, and automates your incident response process to help you resolve issues quickly and efficiently. PagerDuty arms your engineers with context around the incident,runbook information, and previous remediation details to accelerate incident resolution and run post mortems.
Reduce your on-call burnout and improve response processes.
Bring Your Own Stack
You don't have to change your processes: we work with the tools you’re already using.
With 700+ native integrations and the ability to build and customize workflows with the extensible PagerDuty APIs, we integrate data from all your tools to give you insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.
Respond your way and with the tools, you like using our bi-directional extensions so you can eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.
"With PagerDuty, we have been able to embrace a full-service ownership model for developers, which has been adopted by all teams taking the SRE journey as they modernize their applications for the cloud."
Jaspal Sawhney
Senior Director of SRE, Loblaw Technology
