Ops Guides

A variety of detailed guides for practitioners seeking to improve their real-time operational chops.

Dive Deep

Real-time operations is the practice of resolving incidents requiring a coordinated human response quickly and effectively. These resources are compiled from practical use, research, and experience. We update them frequently and invite your input.

How to Infect Your Organization With Humane Ops

Changing the mindset of any organization to a more humane approach to ops - including awareness of alert fatigue, burnout risk, and proactive vs. reactive approaches - can seem impossible.

In this webcast, Matt Stratton discusses how the very DNA of an organization can evolve through the use of actionable communications from all levels - management, strategy, and practitioners. The “virus” of humane ops will infect your organization, providing a more sustainable approach to on-call, incident resolution, post-mortems, and more.

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