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Business Ops

Keep business processes running smoothly.

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Handle urgent tasks and mitigate business impact.

Critical work isn’t just the domain of IT. Nearly every department has work that cannot afford to slip through the cracks. Overnight payments fail. Marketing reports break. HR departments need to create timely offboarding experiences for employees. When these situations arise, you need a resilient process that puts work into the right hands without delay. PagerDuty can help. PagerDuty builds resilience in systems and ensures accountability within your teams by looping people in at the right time to handle critical work immediately.

Products

PagerDuty Customer Service Operations

When something goes wrong in your digital services, PagerDuty can help you mobilize the right response across your Customer Service Operations quickly and seamlessly.

PagerDuty for Customer Service makes it easy to orchestrate, automate, and scale your response. With real-time data, two-way comms, and a fully integrated tool stack, you’ll have what you need to act as a unit and resolve issues faster together.

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Customer Service Status Dashboard

PagerDuty Automation Actions

Easily connect responders and event rules in PagerDuty to automation for diagnosis and remediation of issues in production infrastructure. This PagerDuty add-on curates and delegates existing automated tasks in the context of incidents in PagerDuty.

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"PagerDuty really allowed us to adopt DevOps practices, and really build upon and improve our existing processes, rather than ripping and replacing everything."

— Joan Martinez

Engineering Manager of Infrastructure and Security, Glovo

Notify the right person when critical work requires immediate attention.

  • Get ahead of customer experience issues
  • Assign and escalate critical tasks to ensure accountability
  • Remove administrative toil and create reliable business processes

Bring your own stack

You don't have to change your processes: we work with the tools you're already using.

With 650+ native integrations and the ability to build and customize workflows with the extensible PagerDuty APIs, we integrate data from all your tools to give you insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.

Respond your way and with the tools, you like using our bi-directional extensions so you can eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.

integration diagram