Start with on-call and incident response for small teams
- Easy on-call scheduling
- Unlimited API calls
- 300+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Start with on-call and incident response for small teams
On-call and incident response for growing teams
Free Plan, plus:
Streamlined incident response for the enterprise
Professional Plan, plus:
End-to-end digital operations solution tailored to you
Business Plan, plus:
Apply AI to reduce noise, provide real-time context and eliminate manual tasks.
per user - per month
Unlimited worldwide push and email notifications. Our infrastructure sends millions of notifications every week via email and mobile push.
Our infrastructure sends millions of notifications each week via SMS and phone. *Free plan accounts receive 100 free global SMS or phone notifications per month.
Teams can manage their own on-call schedules and use custom rotation types to ensure the right person is always on call.
Escalation policies connect services to individual users and/or schedules to ensure the right people are notified at the right time.
Notify multiple users or schedules at any level of the escalation path to engage multiple team members or teams in incident resolution.
Alerts in PagerDuty can be dynamically generated with a severity field. These severity values can be directly provided from the triggering monitoring tool or set using event rules.
Custom incident actions provide a user assigned to an incident with a quick way to execute custom logic housed outside of the PagerDuty system.
Allow your responders to learn about the services they go on call for and learn more about the other services in their organization
Easily map business services and dependencies to multiple technical services and close the gap from technical ownership to customer impact and scope.
Use tags to enable faster searches for objects, such as teams, escalation policies, and users.
Get insights into an individual incident with a real-time record of how an incident is being resolved.
Customize how your team is notified based on the urgency of an incident and classify incidents based on a level of prioritization. Also, use bulk incident handling to update multiple incidents at the same time, including fields such as acknowledge, re-assign, resolve, and more.
PagerDuty integrates with various messaging tools like Slack and Microsoft Teams.
Integrate various ticketing systems like JIRA, Service Desk, and Zendesk.
No need to change your IT service management tool! PagerDuty integrates with ServiceNow, Salesforce, Remedy, Cherwell, and more.
Quickly add responders to an active incident from either the PagerDuty web app or in the mobile app.
Curate a timeline of activity in PagerDuty and Slack, allowing further analysis to determine root cause, follow-up actions, and future prevention.
Create and run multi-step workflows that mobilize additional responders, engage stakeholders, publish a status update, and add conference bridge information with a single click. Includes full API capabilities.
Leverage your preferred Chat tool to initiate response plays, add responders and much more.
Spin up audio and video conference bridges directly from the incident details page. Work with the ChatOps tools you already know and love like Zoom and Microsoft Rooms using pre-built integrations.
Enable rapid response team assembly by giving responders a push-button means of joining a conference bridge from your preferred web conferencing provider.
Deliver real-time, branded updates to specific executive stakeholders or all business service subscribers from any incident, without requiring executives to self-manage subscriptions.
Display the health of selected business services so that employees can understand current health, review what has happened historically, and view any upcoming services changes like maintenance, upgrades, etc.
Business users can proactively select which business services they care about, enabling real-time status updates whenever a relevant incident occurs.
Quantify the impact of incidents on your business services in real time, allowing responders to focus on technical resolution while keeping business stakeholders informed.
Normalize and consolidate all relevant alerts and context in a single view for easy identification, prioritization, and collaboration on critical issues. Suppress certain types of alerts to ensure that actionable, high-priority alerts receive the greatest attention.
Modify the content or structure of incoming events to streamline processing or improve grouping.
Configure event routing rules that are specific to individual services.
Define unlimited organization-wide event routing rulesets and optionally assign these to teams.
Notes can be used to help responders resolve incidents quicker by including information or links related to the system that the event comes from. You can gain a greater degree of control over your event rules by detailing a single specific time in the future in which they will be active.
PagerDuty fully integrates change events from the software delivery process (CI/CD pipelines) and code repositories, enabling visibility across changes to better understand their impact.
Create multiple operations dashboards that can include custom data or other contextual information.
Employ a machine-learning based model that is uniquely trained on the history of alerts on each service to group alerts together to keep you focused on the problem at hand. Alternatively, automatically add incoming alerts into open incidents on a service based from a specified time period.
Shorten resolution times by viewing past incidents, understand when these types of incidents happen, and dive into any of these incidents to discover what remediation steps were taken in the past.
Use machine learning to view related incidents across other services and teams to better understand breadth and scope of incident impact.
Reduce operational noise by delaying triggers, giving machines a chance to auto-remediate before notifying responders. Customers can keep an audit trail of triggers and actions, regardless of whether a responder was notified.
Receive PagerDuty notifications only when your customized alert conditions breach your specified limits. In this way, responders effectively reduce alert noise without missing critical issues.
View specific details about all of the notifications that are sent to your users in both graphical and tabular form. Get a detailed view of an incident's service, its duration, and who resolved it as well as whether it was escalated.
Use an API to export data about your incidents like incident number, service, open and resolution dates, duration, and number of escalations.
Get detailed information about the notifications sent to individual responders in PagerDuty, and an overview of your account by escalation policies and services. Compare metrics across teams, see if you’re falling within targets, and understand the impact of incident count on response efficiency.
Reduce resolution times and improve your organization’s ability to respond to incidents. Improve your on-call posture and track your progress towards organizational readiness.
Use interactive data visualizations to get quick, self-service access to trends in key metrics, and gauge the impact of real-time work on teams and business objectives, promoting continuous improvement.
Surface the metrics and incidents that caused interruption to your on-call responder’s work day and personal time. Highlight how technical services impact an organization's ability to keep their systems running.
Benchmark your team against peers to improve efficiency and focus on areas needing improvement.
Get pre-built inbound and outbound integrations with monitoring, security, collaboration, deployment, and other tools in your ecosystem. Use workflow extensions as a centralized location within the product to configure all the tools with which you want to extend your PagerDuty workflow.
Extend PagerDuty's capabilities in business context through PagerDuty's full-featured API.
Work where you are inside customer ticketing, leveraging a native PagerDuty command console to escalate urgent problems to the right development teams, seamlessly orchestrate the right bi-directional communications between customer service and development, and start empowering your team with Full-Case Ownership.
Create and run customer service playbooks directly from your customer service ticketing tool. Run multi-step customer service workflows that mobilize the right additional responders, engage and keep key stakeholders up-to-date, and add conference bridge information all with a single click. Includes full-API capabilities.
View private incident status dashboards (internal only) directly from your customer service ticketing tool to get real-time visibility into how technical outages are impacting your customers and your business. Get more proactive and start delivering the right status updates to the right customers.
Easily access the full PagerDuty platform from any mobile device. Trigger, acknowledge, and resolve incidents. View schedules, create overrides, see related incidents, and much more.
Require users to lock/unlock the mobile apps with a PIN code.
Manage which users can create and edit services, schedules, teams, and more, by assigning account-wide user roles such as Account Owner, Admin, and Limited User.
Get data access use for your real-time operations and gain insight across your responders, teams, and services.
Control log-in access with Google Authentication—or with any SAML provider like ADFS, Okta, or OneLogin.
Get self-service audit functionality that empowers team leaders to troubleshoot configuration changes. Leaders can access audit records for the previous year, on-demand and at any frequency, to comply with organization policy.
Enable teams to self-manage their services, schedules, and more while limiting impact from any accidental changes from other teams. Also supports controlled visibility for private teams and services, as needed by security and other information-sensitive teams.
Apply machine learning to automatically correlate the identification of incidents from billions of events, reduce noise, and speed up incident resolution.
Keep stakeholders throughout the business informed with real-time updates, empowering the entire company to collaborate without interrupting the technical responders. Sold in packaged tiers of 50, 250, 500, 1000, 5000 users. See FAQ for pricing.
Reach on-call teams immediately by calling a phone number that routes calls according to on-call schedules and escalation policies *Digital Operations plan includes one free line of LCR for customers under 10 users. All other Digital Operations plan customers will have 3 lines included.
Find answers to common questions in our Knowledge Base and Community.
Contact email@example.com directly for any issues regarding your account.
Support Numbers: 1-844-700-DUTY 1-650-989-2965 (Outside U.S. & Canada).
Call us for more details.
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Learn best-practices for notifications, integrations, reporting, and more.
Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule.
Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty.
We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us.
You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor one computer with Nagios or use Datadog, Icinga and Zenoss to monitor hundreds of applications across thousands of hosts, we won't charge you extra. We have 300+ pre-built integrations so you can connect PagerDuty to your monitoring tools of choice.
Notifications can be sent by email, push, SMS, and phone. All customers get unlimited email and push notifications. Professional, Business, and Digital Operations plans also get unlimited global SMS and phone notifications. Free customers receive 100 SMS and phone notifications.
You will have to purchase Professional or Business to be able to purchase Event Intelligence.
No. The number of users on Event Intelligence needs to match the number of users on your Professional or Business plan.
You can purchase lower cost user licenses for business stakeholders who get read-only access to your PagerDuty products. If you purchase the Business plan or Digital Operations plan, stakeholder users can subscribe to incidents for real-time updates during critical outages to improve organization-wide response.
We sell stakeholder users in following user tiers:
$150/month for 50 users
$700/month for 250 users
$1250/month for 500 users
$2000/month for 1000 users
$7500/month for 5000 users
For example, if you need more than 50 stakeholder users, you will need to purchase 250 users.