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  • Lite
    • $ 9 Monthly
    • Per user billed annually or $10 month-to-month

      Simple alert management & notifications

      • Unlimited notifications
        Push + email = unlimited world-wide.
        SMS + phone alerts = unlimited to US & Canada (35 cents/message to all other countries).
      • 180+ integrations with top tools
        Integrate with the top cloud and on-premises monitoring tools

      Get these amazing features:

      • Alert triage and deduplication
        Normalize, group, and consolidate all relevant alerts/context in a single view, for easy identification, prioritization, and collaboration on critical issues.
      • Reliable notifications & escalations
        Our infrastructure sends millions of notifications every week via email, SMS, phone, and mobile push.
      • Mobile app for incident response
        Mobile apps for iOS and Android make incident response on the go easier than ever.

      Support:

      • Access to the support knowledge base
        Find answers to common questions in our knowledge base.
      • 1 year data retention
        Visibility into how your team is doing for up to 1 year.

Price shown may not include applicable taxes.
  • Basic
    • $ 29 Monthly
    • Per user billed annually or $34 month-to-month

      Alert management and on-call scheduling

      • Unlimited notifications
        Unlimited worldwide push & email notifications. Unlimited SMS + phone alerts to US & Canada. 25 SMS or phone alerts per user, outside US & Canada
      • 200+ integrations with top tools
        Bi-directional integrations with the top cloud and on-premises monitoring tools.

      Everything on Lite, plus:

      • Incident enrichment
        Automatically customize and enrich incidents with graphs, runbook links, metadata, notes, and more.
      • Incident urgencies
        Configure incident urgencies for each service to reduce interruptions.
      • On-call scheduling
        Ensure the right person is always on-call and easily coordinate teams in different timezones and rotation lengths.
      • ChatOps integration
        Native integrations with popular collaboration tools like Slack, HipChat, Flowdock, and more.
      • Unlimited access to our full featured API
        Build new tools against the PagerDuty API and deliver results with more agility and performance.

      Support:

      • Email support
        Contact support via Email.
      • 1 year data retention
        Visibility into how your team is doing for up to 1 year.

Price shown may not include applicable taxes.
  • Standard
    • $ 49 Monthly
    • Per user billed annually or $59 month-to-month

      Intelligent alert management, on-call automation & notifications, and incident response workflows

      • Unlimited global notifications
        Unlimited notifications via phone, SMS, push and email to over 170 countries across every continent.
      • 200+ integrations with top tools
        Bi-directional integrations with the top cloud and on-premises monitoring tools.

      Everything on Basic, plus:

      • Coordinated response
        Save time on every large response with pre-configured conference bridges and the ability to recruit subject matter experts at scale into your response. Include links to dashboards and runbooks so that nothing gets missed.
      • Incident subscription
        Subscribe or add subscribers to incidents to get real-time updates and view a status page with the entire timeline of events to improve response.
      • Alert suppression
        Create rules to parse and manage high event volumes.
      • Workflow extensions
        Embed custom data or partner elements into your notification flow and customize workflows that extend your existing toolchains.
      • Time of day based urgency
        Configure your services to have different urgencies based on time of day or week and respond accordingly.
      • Single sign-on
        Control access and let users log in faster with any SAML provider like ADFS, Okta or OneLogin or use Google Authentication.
      • Teams
        Organize your users and services into teams and share only what’s relevant.
      • Custom permissions
        Leverage fine-grained access controls to grant users the right level of access.
      • Integrate with top ITSM tools
        Sync up your ServiceNow, JIRA, BMC Remedy and Zendesk tickets and users with PagerDuty.
      • System health report
        View system and service health metrics and export granular reports to improve uptime and performance.
      • User and team health report
        Analyze metrics across teams and users to measure operational efficiency, improve productivity, and load balance work streams.

      Support:

      • Award winning phone & email support
        With a consistently 95+% satisfaction rating, you know you're in good hands with our support team.
      • Unlimited data retention
        Reference and report on your incidents over time to understand your team's evolution.

      Add-ons available:

      • Stakeholder user licenses
        Business stakeholders can subscribe to incidents to get real-time updates during critical outages, to improve organization-wide response.
      • Infrastructure Health Application
        Comprehensive view of the health of your entire infrastructure stack with actionable, time-series visualizations of correlated events. Identify anomalies, events, and establish root cause.
      • Live Call Routing
        Reach on-call teams immediately by calling a phone number that route according to on-call schedules and escalation policies.
      • Best practices training from the leaders in incident response
        Learn from the collective wisdom of thousands of the best ops teams.
      • Professional services engagements
        Expand on what PagerDuty offers out-of-the-box with the right resources.
      • Premium support
        Get access to enterprise level support.

Price shown may not include applicable taxes.
  • Enterprise
    • $ 99 Monthly
    • Per user billed annually

      Full-stack event management & response orchestration built for the enterprise

      • Unlimited global notifications
        Unlimited notifications via phone, SMS, push and email to over 170 countries across every continent
      • 200+ integrations with top tools
        Bi-directional integrations with the top cloud and on-premise monitoring tools.

      Everything on Standard, plus:

      • Operations Command Console
        Visualize the health of applications, services, infrastructure, and major incidents with intelligence applications and manage incident response workflows all in one place.
      • Infrastructure Health Application
        Gain a comprehensive view of the health of your entire infrastructure stack with actionable, time-series visualizations of correlated events. Identify anomalies, events, and establish root cause.
      • Stakeholders
        Engage business stakeholders with read-only access during critical outages to improve organization-wide response. Stakeholder users are free up to the number of full users in the account.
      • Live Call Routing
        Reach on-call teams immediately by calling a phone number that route according to on-call schedules and escalation policies for an additional fee.

      Premium Support:

      • Designated customer success manager
        Work with one of our dedicated CSMs to ensure that you hit the ground running faster.
      • 24x7 critical response
        Get assistance from our support team any time of the day or night for your critical issues.
      • Support SLA
        Our commitment to you that all support tickets are addressed in a specific window.
      • Award-winning phone & email support
        With a consistently 95+% satisfaction rating, you know you're in good hands with our support team.
      • Unlimited data retention
        Reference and report on your incidents over time to understand your team's evolution.

      Add-ons available:

      • Professional services engagements
        Expand on what PagerDuty offers out-of-the-box with the right resources.
      • Best practices training from the leaders in incident response
        Learn from the collective wisdom of thousands of the best ops teams.

Price shown may not include applicable taxes.

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Got Questions? We’ve Got Answers.

How many users do I need?

Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule.

How does the 14-day trial work?

Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty.

What are my payment options?

We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us.

How many systems can I monitor?

You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor Nagios on one computer or Nagios, JIRA, Icinga, and Zenoss on 100 different hosts, we won’t charge you extra. We have pre-built integrations across 100+ services and tools, too.

How many notifications are included in my account*?

Notifications are sent by phone, SMS, email, or push notification. Customers on our Standard and Enterprise plans get unlimited global notifications via email, SMS, phone, and push notification.

*Not on the Standard or Enterprise plan? All customers receive unlimited SMS & phone notifications in US or Canada, as well as unlimited global push notifications and email notifications. Basic plan customers get 25 global SMS and phone notifications per month per user, and additional global notiifcations are $0.35/notification.

What if I need more global notifications?

One of the best parts about our methodology is that we bundle and de-dupe notifications so you’re not paying for extras. The other great news is that we pool the number of global phone and SMS notifications given to each user. For example, if you have 10 users on the Basic plan, you will have 250 global notifications each month. Need more? They’re only $.35 each. By the way, we support notifications to over 170 countries.

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