Pricing That Scales With Your Business

Try free for 14 days, no credit card required

Billed Yearly
Save

Billed Monthly

For
Small
Teams
Starter
$
10
$
10

per user/month
per month, up to 6 users

start free trial
* limited to 1 subscription per company
Details
On-Call Management, Notifications, & Escalations
  • Max users per account6
  • Email and push notifications
  • Alert triage and deduplication
  • Manage incidents with iOS and Android mobile apps
  • Self-serve on-call scheduling
  • Custom notification workflows
Extensible Platform
  • Out-of-the box integrations
  • Custom API access
Support
  • Knowledge Base and Community
  • Email and Chat Support
Platform Team
$
35
$
29

per user/month

Details
On-Call Management, Notifications, & Escalations
  • Email and push notifications
  • Alert triage and deduplication
  • Manage incidents with iOS and Android mobile apps
  • Self-serve on-call scheduling
  • Custom notification workflows
Extensible Platform
  • Out-of-the box integrations
  • Custom API access
Support
  • Knowledge Base and Community
  • Email and Chat Support
Enterprise
$
119
$
99

per user/month

Details
On-Call Management, Notifications, & Escalations
  • Email and push notifications
  • Alert triage and deduplication
  • Manage incidents with iOS and Android mobile apps
  • Self-serve on-call scheduling
  • Custom notification workflows
Extensible Platform
  • Out-of-the box integrations
  • Custom API access
Business Scalability
  • Single Sign-On
  • Advanced Permissions
  • Organizational Hierarchy
  • Integrate with advanced ITSM tools
  • User, team, and system health reports
Support
  • Knowledge Base and Community
  • Email and Chat Support
  • Phone Support
  • Designated Customer Success Manager*
Modern Incident Response
  • Engage the right responders and stakeholders for effective response to the most critical incidents.
PagerDuty Visibility
  • Gain actionable real-time insight into the business impact and status of incidents underway.
Features
Starter
Details
On-Call Management, Notifications, & Escalations
  • Max users per account6
  • Email and push notifications
  • Alert triage and deduplication
  • Manage incidents with iOS and Android mobile apps
  • Self-serve on-call scheduling
  • Custom notification workflows
Extensible Platform
  • Out-of-the box integrations
  • Custom API access
Support
  • Knowledge Base and Community
  • Email and Chat Support
Platform Team
Details
On-Call Management, Notifications, & Escalations
  • Email and push notifications
  • Alert triage and deduplication
  • Manage incidents with iOS and Android mobile apps
  • Self-serve on-call scheduling
  • Custom notification workflows
Extensible Platform
  • Out-of-the box integrations
  • Custom API access
Support
  • Knowledge Base and Community
  • Email and Chat Support
Enterprise
Details
On-Call Management, Notifications, & Escalations
  • Email and push notifications
  • Alert triage and deduplication
  • Manage incidents with iOS and Android mobile apps
  • Self-serve on-call scheduling
  • Custom notification workflows
Extensible Platform
  • Out-of-the box integrations
  • Custom API access
Business Scalability
  • Single Sign-On
  • Advanced Permissions
  • Organizational Hierarchy
  • Integrate with advanced ITSM tools
  • User, team, and system health reports
Support
  • Knowledge Base and Community
  • Email and Chat Support
  • Phone Support
  • Designated Customer Success Manager*
Modern Incident Response
  • Engage the right responders and stakeholders for effective response to the most critical incidents.
PagerDuty Visibility
  • Gain actionable real-time insight into the business impact and status of incidents underway.
On-Call Management, Notifications, & Escalations
Max users per account
6
Unlimited
Unlimited
Unlimited
Email and push notifications

Unlimited worldwide push and email notifications. Our infrastructure sends millions of notifications every week via email and mobile push.

Unlimited
Unlimited
Unlimited
Unlimited
SMS and phone notifications

Our infrastructure sends millions of notifications every week via SMS and phone. *35 cents/message to all other countries. Platform Team plan users recieve 25 free global SMS per user.

Unlimited
Within Your Country*
Unlimited
Within Your Country*
Unlimited
Globally
Unlimited
Globally
Alert triage and deduplication

Normalize, group, and consolidate all relevant alerts/context in a single view for easy identification, prioritization, and collaboration on critical issues.

Manage incidents with iOS and Android mobile apps

The most effective way to resolve incidents using PagerDuty. Respond any time, any place, all from PagerDuty’s mobile apps.

Self-serve on-call scheduling

Teams can manage their own on-call schedules and use custom rotation types to ensure the right person is always on call.

Custom notification workflows

Use alert content, time of day, day of week, and more to get the right responder for any incident. Control whether to use phone, SMS, and mobile notifications for immediate response or just send an email reminder that can be handled during business hours.

Extensible Platform
Out-of-the box integrations

Inbound and outbound integrations with monitoring, security, collaboration, deployment, and other tools.

280+
280+
300+
300+
Custom API access

Extend PagerDuty’s capabilities in business context through PagerDuty's full featured API.

Business Scalability
Single Sign-On

Control access and let users log in faster with Google Authentication—or with any SAML provider like ADFS, Okta, or OneLogin.

Advanced Permissions

Includes both user- and team-based permissions and visibility control, so users and teams can administer independently while operating effectively.

Organizational Hierarchy

Organize your users and services into teams and share only what’s relevant.

Integrate with advanced ITSM tools

Synchronize critical incidents from tools like ServiceNow, JIRA, BMC Remedy, and others to PagerDuty for real-time response and visibility, and also push monitoring tool incidents from PagerDuty into your ITSM system of record for tracking.

User, team, and system health reports

Analyze metrics across teams and users to measure and improve productivity while mitigating burnout. View system and service health metrics such as MTTA and MTTR, and export granular reports.

Support
Knowledge Base and Community

Find answers to common questions in our knowledge base and community.

Email and Chat Support

Get your questions answered via email and chat.

Phone Support

Get your questions answered via phone, email, and chat by a team with consistently 95%+ customer satisfaction ratings.

Designated Customer Success Manager*

Work with one of our dedicated CSMs to ensure that you hit the ground running faster. *This feature is only available for customers who have 100 users or more.

Modern Incident Response
Engage the right responders and stakeholders for effective response to the most critical incidents.

$18

per user/
month

$15

per user/
month

$18

per user/
month

$15

per user/
month
Included
PagerDuty Visibility
Gain actionable real-time insight into the business impact and status of incidents underway.

$18

per user/
month

$15

per user/
month

$18

per user/
month

$15

per user/
month
Included
Event Intelligence
Blend machine data with response context to provide the fastest path from signal to action.

$24

per user/
month

$20

per user/
month

$24

per user/
month

$20

per user/
month
Included
Other
Stakeholder Users

Keep stakeholders throughout the business informed with real-time updates, empowering the entire company to collaborate without interrupting technical responders. *Only available as add-on to customers that purchase Modern Incident Response.

Add-on for $20
per user/month*
Add-on for $20
per user/month*
Free
Live Call Routing

Reach on-call teams immediately by calling a phone number that routes calls according to on-call schedules and escalation policies *One free line of LCR for customers under 10 users, all other customers will have 3 lines included.

Contact us for pricing
Contact us for pricing
3 lines included*
Data retention

Reference and report on incidents and trends over time to understand your team's evolution.

1 Year
1 Year
Unlimited
Unlimited

Available A la Carte

Once Platform Team or Platform Business is purchased, accounts can buy any combination of the following add-on products:

Event Intelligence

Blend machine data with response context to provide the fastest path from signal to action.

  • Time-Based Alert Grouping
  • Intelligent Alert Grouping
  • Similar Incidents
  • Advanced Event Automation
Start Free Trial
Modern Incident Response

Engage the right responders and stakeholders for effective response to the most critical incidents.

  • Automated Precision Response
  • Stakeholder Communication
  • Incident Priority
  • Postmortems
Start Free Trial
Visibility

Gain actionable real-time insight into the business impact and status of incidents underway.

  • Business Impact Dashboards
  • Operations Dashboards
  • Business Services
  • Real-Time Performance Indicators
  • Stakeholder Notifications
Start Free Trial
Analytics

Modern insights combining machine and human response data to drive operational maturity.

  • Operational Review Analytics
  • Curated Dashboards
  • Metric Beyond MTTR/A
  • Thought leadership & best-practices
Contact Us

Questions?

We’ve got answers.
Contact us to get a demo or learn more about any of our offerings.

Contact Us

FAQs

  • How many users do I need?

    Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule.

  • How does the 14-day trial work?

    Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty.

  • What are my payment options?

    We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us.

  • How many systems can I monitor?

    You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor Nagios on one computer or Nagios, JIRA, Icinga, and Zenoss on 100 different hosts, we won’t charge you extra. We have pre-built integrations across 300+ services and tools, too.

  • How many notifications are included in my account?

    Notifications can be sent by email, push, SMS, and phone. All customers get unlimited email and push notifications. Platform Business and Enterprise plans also get unlimited global SMS and phone notifications. Platform Team and Starter customers receive unlimited SMS and phone notifications based on billing country and 25 free global SMS and phone notifications per users, additional global notifications are $0.35/notification.

  • What if I need more global notifications?

    One of the best parts about our methodology is that we bundle and de-dupe notifications so you're not paying for extras. The other great news is that we pool the number of global phone and SMS notifications given to each user. For example, if you have 10 users on the Platform Team plan, you will have 250 free global notifications each month. Need more? They're only $.35 each. By the way, we support notifications to over 170 countries

  • Can I only purchase Event Intelligence, Modern Incident Response, Visibility or Analytics?

    You will have to purchase Platform Team or Platform Business to be able to purchase Event Intelligence, Modern Incident Response, Visibility or Analytics. Enterprise plan includes Event Intelligence, Modern Incident Response and Visibility.

  • Can I purchase Event Intelligence or Modern Incident Response or Visibility or Analytics for a subset of my users?

    No. The number of users on Event Intelligence, Modern Incident Response or Visibility have to match the number of users on your Platform Team or Platform Business plan. However, you can purchase Analytics for a subset of your users.

  • Are there any lower cost options for users who are not responders?

    You can purchase lower cost user license for business stakeholders who can read-only access to your PagerDuty products at $20 per month per user. If you purchase Modern Incident Response, stakeholder users can subscribe to incidents for real-time updates during critical outages to improve organization-wide response.

  • How much does Modern Incident Response cost?

    Modern Incident Response costs $15 per month per user when purchased annually. If you choose to pay month-to-month, it costs $18 per month per user.

  • How much does Event Intelligence cost?

    Event Intelligence costs $20 per month per user when purchased annually. If you choose to pay month-to-month, it costs $24 per month per user.

  • How much does Visibility cost?

    Visibility costs $15 per month per user when purchased annually. If you choose to pay month-to-month, it costs $18 per month per user.

  • How much does Analytics cost?

    You can contact us here to find out more about our Analytics product.

  • What if I want more details around pricing?

    Check out our detailed Pricing PDF here