Choose the Right Plan for You Billed Yearly Save Annual or Monthly Billed Monthly Lite $ 10 $ 9 per user/monthbilled annually start free trial Platform Team $ 35 $ 29 per user/monthbilled annually start free trial Most Popular Platform Business $ 47 $ 39 per user/monthbilled annually start free trial Enterprise $ 119 $ 99 per user/monthbilled annually start free trial Fully redundant, unlimited email and push notifications Unlimited worldwide push and email notifications. Our infrastructure sends millions of notifications every week via email and mobile push. Fully redundant, unlimited SMS and phone notifications to U.S. and Canada 35 cents/message to all other countries. Our infrastructure sends millions of notifications every week via SMS and phone. Alert triage and deduplication Normalize, group, and consolidate all relevant alerts/context in a single view for easy identification, prioritization, and collaboration on critical issues. Manage incidents with iOS and Android mobile apps The most effective way to resolve incidents using PagerDuty: Respond any time, any place, all from PagerDuty’s mobile apps. Out-of-the box interoperability with 250+ tools Bi-directional integrations with monitoring, security, collaboration, deployment, and other tools. Event Routing Manage how alerts route to services and notify based on their payloads. Knowledge Base and Community Find answers to common questions in our knowledge base and community. One-year data retention Visibility into how your team is doing for up to one year. Everything on Lite, Plus Fully redundant, unlimited domestic SMS and phone notifications Domestic is based on country of billing. Each user gets 25 SMS or phone notifications outside of the country of billing. Our infrastructure sends millions of notifications every week via SMS and phone. Self-serve on-call scheduling Teams can manage their own on-call schedules and use custom rotation types to ensure the right person is always on call. Custom notification workflows Use alert content, time of day, day of week, and more to get the right responder for any incident. Control whether to use phone, SMS, and mobile notifications for immediate response or just send an email reminder that can be handled during business hours. Out-of-the-box interoperability with over 300+ tools Bi-directional integrations with monitoring, security, collaboration, deployment, and other tools. Full API access Extend PagerDuty’s capabilities in business context through PagerDuty's full featured API. Email and Chat Support Get your questions answered via email and chat. Everything on Platform Team, Plus Fully redundant, unlimited global SMS and phone notifications Unlimited notifications via phone, SMS, push, and email to over 170 countries. Single Sign-On Control access and let users log in faster with Google Authentication—or with any SAML provider like ADFS, Okta, or OneLogin Advanced Permissions Includes both user- and team-based permissions and visibility control, so users and teams can administer independently while operating effectively. Organizational Hierarchy Organize your users and services into teams and share only what’s relevant. Integrate with ITSM tools Synchronize critical incidents from tools like ServiceNow, JIRA, BMC Remedy, and others to PagerDuty for real-time response and visibility, and also push monitoring tool incidents from PagerDuty into your ITSM system of record for tracking. User, team, and system health reports Analyze metrics across teams and users to measure and improve productivity while mitigating burnout. View system and service health metrics such as MTTA and MTTR, and export granular reports. Award-Winning Support Get your questions answered via phone, email, and chat by a team with consistently 95%+ customer satisfaction ratings. Unlimited data retention Reference and report on incidents and trends over time to understand your team's evolution Everything on Platform Business, Plus Free Stakeholder Users Business stakeholders can receive real-time status updates during incidents to improve organization-wide response. Stakeholder Users are free up to the number of full users in the account. Live Call Routing Reach on-call teams immediately by calling a phone number that routes calls according to on-call schedules and escalation policies. Automated Precision Mobilization Go from triage to mobilizing the right cross-functional team in seconds from any device, or automate to instantly go from signal to action. Take advantage of pre-configured conference bridges and full incident context to accelerate engagement and resolution. Stakeholder Communication Keep stakeholders throughout the business informed with real-time status updates, empowering the entire company to collaborate without interrupting technical responders. Incident Priority Easily classify incidents with your organization’s priority scheme (P1 - P5, SEV1 - SEV5) and define the ideal response for any priority. Postmortems Streamline timeline creation and the entire postmortem process, so you can spend more time learning how to get better at resolving and preventing incidents. Business Impact Dashboard and Metrics View mobile-based live operational status for all your business services and enable true ownership by providing a live view of customer and business impact while incidents are happening. Operations Dashboard Visualize the health of applications, services, infrastructure, and major incidents while managing incident response workflows—all in one place. Intelligent Alert Grouping Reduce noise and focus response by automatically grouping related alerts into actionable incidents with time-based clustering or adaptive machine learning. Similar Incidents Surface context from previous incidents to speed triage and resolution. Advanced Event Actions Enrich events with remediation information, and set custom time windows and threshold logic on event rules. Designated Customer Success Manager* Work with one of our dedicated CSMs to ensure that you hit the ground running faster. *This feature is only available for customers who have 100 users or more. + Show All Features Available A-La-Carte Once Platform Team or Platform Business is purchased, accounts can buy any combination of the following add-on products: Event Intelligence Blend machine data with response context to provide the fastest path from signal to action. Time-Based Alert Grouping Intelligent Alert Grouping Similar Incidents Start Free Trial Modern Incident Response Engage the right responders and stakeholders for effective response to the most critical incidents. Automated Precision Response Stakeholder Communication Incident Priority Postmortems Start Free Trial Visibility Gain actionable real-time insight into the business impact and status of incidents underway. Business Impact Dashboards Operations Dashboards Business Services Real-Time Performance Indicators Stakeholder Notifications Start Free Trial Analytics Modern insights combining machine and human response data to drive operational maturity. Operational Review Analytics Curated Dashboards Metric Beyond MTTR/A Thought leadership & best-practices Contact Us Questions? We’ve got answers.Contact us to get a demo or learn more about any of our offerings. Contact Us FAQs How many users do I need? Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule. How does the 14-day trial work? Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty. What are my payment options? We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us. How many systems can I monitor? You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor Nagios on one computer or Nagios, JIRA, Icinga, and Zenoss on 100 different hosts, we won’t charge you extra. We have pre-built integrations across 300+ services and tools, too. How many notifications are included in my account*? Notifications are sent by phone, SMS, email, or push notification. Customers on our Standard and Enterprise plans get unlimited global notifications via email, SMS, phone, and push notification. *Not on the Standard or Enterprise plan? All customers receive unlimited SMS & phone notifications in US or Canada, as well as unlimited global push notifications and email notifications. Basic plan customers get 25 global SMS and phone notifications per month per user, and additional global notifications are $0.35/notification. What if I need more global notifications? One of the best parts about our methodology is that we bundle and de-dupe notifications so you're not paying for extras. The other great news is that we pool the number of global phone and SMS notifications given to each user. For example, if you have 10 users on the Basic plan, you will have 250 global notifications each month. Need more? They're only $.35 each. By the way, we support notifications to over 170 countries Can I only purchase Event Intelligence, Modern Incident Response, Visibility or Analytics? You will have to purchase Platform Team or Platform Business to be able to purchase Event Intelligence, Modern Incident Response, Visibility or Analytics. Enterprise plan includes Event Intelligence, Modern Incident Response and Visibility. Can I purchase Event Intelligence or Modern Incident Response or Visibility or Analytics for a subset of my users? No. The number of users on Event Intelligence, Modern Incident Response or Visibility have to match the number of users on your Platform Team or Platform Business plan. However, you can purchase Analytics for a subset of your users. Are there any lower cost options for users who are not responders? You can purchase lower cost user license for business stakeholders who can read-only access to your PagerDuty products at $20 per month per user. If you purchase Modern Incident Response, stakeholder users can subscribe to incidents for real-time updates during critical outages to improve organization-wide response. How much does Modern Incident Response cost? Modern Incident Response costs $15 per month per user when purchased annually. If you choose to pay month-to-month, it costs $18 per month per user. How much does Event Intelligence cost? Event Intelligence costs $20 per month per user when purchased annually. If you choose to pay month-to-month, it costs $24 per month per user. How much does Visibility cost? Visibility costs $15 per month per user when purchased annually. If you choose to pay month-to-month, it costs $18 per month per user. How much does Analytics cost? You can contact us here to find out more about our Analytics product.