All the right plans for your digital operations journey
Used every day by over 11,500 companies, from digital disruptors to the largest enterprises in the world.
per month, up to 6 users
Alerting and on-call management for teams
- Unlimited domestic phone / SMS notifications
- Unlimited API calls
- Mobile App
- Monitoring, developer tool, and ChatOps integrations
- Alert triage and deduplication
- 1 year data access
Incident management for teams
- Unlimited global phone / SMS notifications
- Response orchestration
- Ticketing integrations
- Incident priority
- Single status dashboard
- Ability to include add-on products
Starter Plan, plus:
Incident management for the enterprise
- SSO and advanced permissions
- Team-based hierarchy
- Integrated analytics
- Contextual search and tagging
- Advanced ITSM Integrations
- Unlimited data access
Team Plan, plus:
End-to-end platform with intelligence, automation, and insights
- All advanced products
- Automated incident response
- Business response
- ML-based event management
- Real-time and historical analytics
- Modern, analytic insights tied to best practices
Business Plan, plus:
On-Call Management, Notifications, and Escalations
Max users per account
Email and push notifications
Unlimited worldwide push and email notifications. Our infrastructure sends millions of notifications every week via email and mobile push.
Domestic SMS/Phone notifications
Our infrastructure sends millions of notifications each week via SMS and phone.
International SMS/Phone notifications
Our infrastructure sends millions of notifications each week via SMS and phone. *Starter plan users receive 25 free global SMS or phone notifications per user. 35 cents/message to all other countries after 25 free global notifications.
Extend PagerDuty's capabilities in business context through PagerDuty's full-featured API.
Teams can manage their own on-call schedules and use custom rotation types to ensure the right person is always on call.
Escalation policies connect services to individual users and/or schedules to ensure the right people are notified at the right time.
Inbound and outbound integrations with monitoring, security, collaboration, deployment, and other tools in your ecosystem.
Mobile App for iOS and Android
The most effective way to resolve incidents using PagerDuty. Respond anytime, anyplace, all from PagerDuty's mobile app.
Normalize, group, and consolidate all relevant alerts/context in a single view for easy identification, prioritization, and collaboration on critical issues.
Get insights into an individual incident with a real-time record of how an incident is being resolved.
Urgencies is a feature that allows you to customize how your team is notified based on the criticality of an incident.
Alerts in PagerDuty can be generated with a severity field. These severity values can be directly provided from the triggering monitoring tool or set using event rules.
Provide severity values from the triggering monitoring tool or set severity using event rules. When an incident is generated from an alert, the alert’s severity field is used to determine the urgency level.
Easily access schedules, create overrides, and view previous shifts and overrides from your mobile device.
View Escalation Policies
Get insights into the escalation policies to ensure the right people are notified at the right time.
Bulk Incident Handling
PagerDuty automatically groups related alerts into a single incident via adaptive machine learning, which reduces noise and provides holistic context for mobile incident management and response.
View and Send Incident Status Updates
Keep critical stakeholders informed with incident status updates. Run a complex, multi-step response and more on an incident directly via mobile application.
View and Add Incident Responders
See who is on call and add responders when necessary.
See who/which team is on call for a specific incident or service.
Integrations Ecosystem and Platform Extensibility
Workflow Extensions provide a centralized location within the product where customers can configure all the tools with which they want to extend their PagerDuty workflow.
ChatOps (Slack, Teams)
PagerDuty integrates with various messaging tools like Slack and Microsoft Teams.
Ticketing (Jira, Jira Service Desk, Zendesk)
Integrate various ticketing systems like JIRA, Service Desk, and Zendesk.
Advanced ITSM (ServiceNow, Salesforce, Remedy, Cherwell)
No need to change your IT service management tool! PagerDuty integrates with ServiceNow, Salesforce, Remedy, Cherwell, and more.
Scalability, Security and Administration
Use tags to enable faster searches for objects, such as teams, escalation policies, and users.
Control access with Google Authentication—or with any SAML provider like ADFS, Okta, or OneLogin.
Customize the UI so that they only see information relevant to specific escalation policies or groups of escalation policies.
Modern Incident Response
Quickly add responders to an active incident from either the PagerDuty web app or in the mobile app.
Customizable Status Dashboards
Displays the health of pre-selected business services so that employees can understand current health, review what has happened historically, and view any upcoming services changes like maintenance, upgrades, etc.
Business Service Self Subscriptions
Business users can proactively select which business services they care about, enabling real-time status updates whenever a relevant incident occurs.
Create and run multi-step workflows that mobilize additional responders, engage stakeholders, publish status update, and add conference bridge information with a single click.
Subscriber and Status Updates
Deliver updates to specific executive stakeholders for any incident, without requiring executives to self-manage subscriptions.
Curate a timeline of activity in PagerDuty and Slack, allowing further analysis to determine root cause, follow-up actions, and future prevention.
One Touch to Join Conference Bridge
The One Touch To Join Conference Bridge feature enables rapid response team assembly by giving responders a push-button means of joining a conference bridge.
Event Intelligence and Noise Reduction
Send events to a single endpoint and write rules to define which team receives alerts based on content in those events.
Suppress certain types of alerts to ensure that actionable, high-priority alerts receive the greatest attention.
Automatically add incoming alerts into open incidents on a service based on a specified time period to help keep you focused on the problem at hand based.
Employ a machine-learning based model that is uniquely trained on the history of alerts on each service to group alerts together to keep you focused on the problem at hand.
Shorten resolution times by viewing previous similar incidents, understand when these types of incidents happen, and dive into any of these incidents to discover what remediation steps were taken in the past.
Receive PagerDuty notifications only when your customized alert conditions breach specified limits. In this way, responders effectively reduce alert noise without missing critical issues.
Analytics and Insights
Detailed reports on incident duration, resolution, service impacted, and recipients notified.
Compare metrics across teams, understand incident impact on response efficiency. View data by escalation policies and services.
Operational Review Scorecards
The Operational Review feature is comprised of a set of review types with automatically generated scorecards that align with the most common operational review meetings at digital businesses.
Prescriptive Dashboards & Self Service Analytics
Visualize operational metrics and KPIs to gain cross-organizational alignment and realize better business outcomes.
Modern Digital Metrics
Easily access and view modern metrics, including MTTEngage, MTTMobilize, MTBetweenFailure, Time w/o Major Incident, Escalations, Reassignments, $ of Response.
Peer and Industry Benchmarks
Benchmark your team against their peers to improve efficiency and focus on areas needing improvement.
Model business services and dependencies spanning multiple technical services to understand the business impact of incidents.
Easily map technical services to business services, closing the gap from technical ownership to customer impact.
Real-time Operations Dashboards
Technical view of current system status, who’s working on an issue, and visual correlation of events to accelerate triage.
Mobile Business Health Dashboard
Get rich, live insights on-the-go, such as alerts correlated via adaptive machine learning, and the real-time business and customer impact of incidents.
Quantify the impact of incidents on your business services in real time, allowing responders to focus on technical resolution while keeping business stakeholders informed.
Keep stakeholders throughout the business informed with real-time updates, empowering the entire company to collaborate without interrupting the technical responders. *Only available as add-on to customers that purchase Modern Incident Response.
stakeholder user ratio
Reach on-call teams immediately by calling a phone number that routes calls according to on-call schedules and escalation policies *Enterprise plan includes one free line of LCR for customers under 10 users. All other Enterprise plan customers will have 3 lines included.
Service and Support
Standard email & chat support (business hours only)
Contact email@example.com directly for any issues regarding your account.
Support Numbers: 1-844-700-DUTY and 1-650-989-2965 (Outside U.S. & Canada).
Dedicated Customer Success Manager*
Work with one of our dedicated Customer Success Managers to ensure that you hit the ground running faster. *Only available to customers that have 100 or more users.
Premium Customer Support & Success
Call us for more details.
Professional Services Engagements
Call us for more details.
Get a profound understanding of your operations infrastructure and leverage recommendations to improve responder, team, and service health.
1 year Data Access
Get one year of data access use for your real-time operations and gain insight across your responders, teams, and services.
Unlimited Data Access
Get unlimited data access use for your real-time operations and gain insights across your responders, teams, and services.
Open Source Best Practices Documentation
Apply machine learning to correlate and automate the identification of incidents from billions of events.
- Time-Based Alert Grouping
- Intelligent Alert Grouping
- Similar Incidents
- Advanced Event Automation
Modern Incident Response
Engage the right responders and stakeholders for effective response to the most critical incidents.
- Automated Precision Response
- Business Response
- One touch to join conference bridge
Gain actionable real-time insight into the business impact and status of incidents underway.
- Business Impact Dashboards
- Operations Dashboards
- Business Services
- Real-Time Performance Indicators
- Stakeholder Notifications
Modern insights combining machine and human response data to drive operational maturity.
- Operational Review Analytics
- Curated Dashboards
- Metrics Beyond MTTR/A
- Thought leadership & best-practices
How many users do I need?
Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule.
How does the 14-day trial work?
Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty.
What are my payment options?
We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us.
How many systems can I monitor?
You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor one computer with Nagios or use Datadog, Icinga and Zenoss to monitor hundreds of applications across thousands of hosts, we won't charge you extra. We have 300+ pre-built integrations so you can connect PagerDuty to your monitoring tools of choice.
How many notifications are included in my account?
Notifications can be sent by email, push, SMS, and phone. All customers get unlimited email and push notifications. Team, Business and Digital Operations plans also get unlimited global SMS and phone notifications. Starter customers receive unlimited SMS and phone notifications based on billing country and 25 free global SMS and phone notifications per users, additional global notifications are $0.35/notification.
What if I need more global notifications?
One of the best parts about our methodology is that we bundle and de-dupe notifications so you're not paying for extras. The other great news is that we pool the number of global phone and SMS notifications given to each user. For example, if you have 6 users on the Starter plan, you will have 150 free global notifications each month. Need more? They're only $.35 each. By the way, we support notifications to over 170 countries
Can I only purchase Event Intelligence, Modern Incident Response, Visibility or Analytics?
You will have to purchase Team or Business to be able to purchase Event Intelligence, Modern Incident Response, Visibility or Analytics. Digital Operations plan includes Event Intelligence, Modern Incident Response, Analytics, and Visibility.
Can I purchase Event Intelligence or Modern Incident Response or Visibility or Analytics for a subset of my users?
No. The number of users on Event Intelligence, Modern Incident Response or Visibility have to match the number of users on your Team or Business plan. However, you can purchase Analytics for a subset of your users.
Are there any lower cost options for users who are not responders?
You can purchase lower cost user license for business stakeholders who can read-only access to your PagerDuty products. If you purchase Modern Incident Response, stakeholder users can subscribe to incidents for real-time updates during critical outages to improve organization-wide response.
What happened to Standard Plan?
PagerDuty retired Standard Plan in September 2018. If you are on Standard plan, you have capabilities of both Business and Modern Incident Response. As an early adopter, you are also receiving Time-based Alert Grouping as part of your plan even though this feature is now only available to customers that have purchased Event Intelligence or the Digital Operations plan.
How much do stakeholder users cost?
We sell stakeholder users in following user tiers:
$150/month for 50 users
$700/month for 250 users
$1250/month for 500 users
$2000/month for 1000 users
$7500/month for 5000 users
For example, if you need more than 50 stakeholder users, you will need to purchase 250 users.