On-call Scheduling and Escalations are key to equitably distributing workloads while safeguarding the business with 24x7 coverage.
Ensure that operational issues and incidents are always sent to the right individual or teams that can address them in real-time.
Get notified and take action on issues immediately, from any device, wherever you may be.
"PagerDuty is a critical part of our alerting mechanisms and has helped us handle issues at all times of the night. We’d be pretty unhappy without it."
Mike Fiedler, Datadog
Enable anyone to reach your on-call teams immediately to report incidents simply by calling a phone number.Inbound calls get routed via the same on-call schedules and escalation policies you use for your critical apps and services with PagerDuty, so anyone can reach the right responder immediately, or leave a voicemail that becomes an incident.
Model your services in PagerDuty as they actually exist in your infrastructure. Drive both clarity and accountability by aligning services and component ownership instead of getting alerts from siloed tools. Use service profiles to access helpful information for each service like team ownership, who is on call, past alerts and incidents, dependent services, and preferred communication channels.
Notifications are sent via custom-defined methods such as SMS messages, mobile app push notifications, phone calls, or emails (supporting both rich HTML and plain text messages). Multiple responders can easily be notified at once either manually or automatically. Additionally, teams can brand their notifications and customize channels and behavior based on event payload, service, or time of day.
Set up on-call schedules to support any kind of standard or custom rotation (weekly, weekend, follow-the-sun, etc.). Employees can be automatically reminded when their on-call shifts are about to begin. PagerDuty on-call schedules can also be viewed on any mobile device and synced with your company’s apps like Sharepoint, Outlook, iCal, or Google Calendar.
Team members can easily schedule overrides, ensuring that resource staffing information is kept up-to-date to maximize transparency. Delegate schedule management and leverage Role-Based Access Controls to ensure managers and on-call engineers can only modify their own schedules.
Incidents are automatically escalated to secondary responders or management to prevent any issue from ever slipping through the cracks. Live Call Routing uses the same global escalation policies to forward live phone calls from anyone to on-call staff. Voicemails become incidents, and we also provide a phone tree option to support multiple teams.
Mobile apps for iOS and Android make it easy to action incidents on the go. View schedules, deploy custom incident actions, add responders, escalate, and more, directly from the mobile app.