PagerDuty Runbook Automation
PagerDuty Runbook Automation, part of the PagerDuty Operations Cloud, provides a SaaS-based environment for authoring, managing and executing automated workflows that span across departments, technologies, and networks. Runbook Automation supports delegation of self-service IT functions, and manages event-triggered automation. These automated jobs can be utilized for digital operations and for incident remediation.
Replace manual procedures in your runbooks with automated self-service tasks.
Resolve tasks 99% faster
Delegate Self-service task automation across secure cloud and data center environments, such as deployments and patching operations for developers.
Simplify security and compliance
Securely run automation in locked-down environments. Bake-in security and compliance with authentication, access control, and logging of every activity.
Reduce support costs by 50%
Reduce personnel time needed for operations by standardizing procedures, delegating expert automation to generalists, and eliminating repetitive tasks.
What do you want to automate?
How PagerDuty Runbook Automation Works
Automation authors rapidly create new automated workflows by prompting generative AI about the kind of project they want to develop. They finish the automation utilizing the easy to use low-code / no code GUI development environment. Once tested and approved, automated jobs can then be delegated to end users through UI plugins to applications such as Jira or ServiceNow, and as APIs. These jobs can be run on-demand by human users, triggered by events, or scheduled for routine execution.
Runbook Automation is seamlessly integrated to the PagerDuty Operations Cloud, allowing users and event triggers to invoke automation for diagnosis and remediation. It provides a comprehensive set of features for rapid automation development: Plugin integrations; Gen-AI job authoring capabilities; A low code automation development environment for human automation authors; Secure access to your environment and infrastructure with integration to LDAP or SSO; Role & context-based access control to limit who can develop or run automation; Connections to any, and all of your On-prem, Cloud, and Edge environments to execute automation; Event-triggered automation such as from PagerDuty AIOps, Incident Response, or CSOPs; Automatic logging that creates an audit trail for security and regulatory compliance.
Furthermore, end-users outside of PagerDuty can leverage it for general self-service IT use cases.