Leadership

Jennifer Tejada is CEO and Chairperson of PagerDuty. She brings to her role 25 years of unique experience, spanning mass consumer products to disruptive cloud and software solutions. Jennifer has a successful track record in product innovation, optimizing operations and scaling public and private enterprise technology companies.

Prior to her role at PagerDuty, Jennifer was CEO of Keynote Systems, where she led the company to strong, profitable growth before its acquisition by Dynatrace. Before Keynote, Jennifer was Executive Vice President and Chief Strategy Officer at Mincom, leading its global strategy up to its acquisition by ABB. She has also held senior positions at Procter & Gamble and i2 Technologies.

Jennifer was named one of the Top 25 Women Leaders in SaaS by The SaaS Report in 2017 and Best DevOps Solution Provider Exec by the 2017 DevOps Dozen awards. Along with PagerDuty CTO and co-founder, Alex Solomon, Jennifer was named Entrepreneur Of The Year® 2018 in the Infrastructure & Operations category in Northern California. She was also named to the 2018 Silicon Valley Business Journal/San Francisco Business Times Upstart 50 list.

Jennifer currently serves as a board member of The Estée Lauder Companies Inc. (NYSE: EL). She previously sat on the boards of Puppet, Inc. and oOh Media. Jennifer holds a B.S. from University of Michigan.

Leading the strategic and internal execution of the company, Howard Wilson serves as CFO at PagerDuty, where he’s responsible for building and leading the finance organization to support the company’s scaling and growth. Previously, he served as PagerDuty’s Chief Commercial Officer responsible for providing ongoing customer value and leading efforts that empowered people and decision-making. Howard brings more than 20 years of software, services, and operational management experience to his role with PagerDuty.

Prior to PagerDuty, Howard oversaw the SaaS business at Dynatrace, the leader in Application Performance Management. He was previously Chief Operating Officer at Keynote Systems, where he was responsible for all customer-facing operations. Howard also served as Senior Vice President of Field Operations at Ventyx, where he was responsible for a broad portfolio of functions, including business planning, sales operations, and recurring revenue operations. Prior to Ventyx, he spent 14 years at Oracle in various senior leadership roles.

Howard holds a B.S. in Information Systems and Psychology from University of South Africa.

Katherine Almeida is PagerDuty’s Chief of Staff, responsible for partnering closely with the CEO and executive leadership team to ensure key company priorities, core functions, and strategic projects are expertly and seamlessly executed.

Katherine is a graduate of Georgetown University, where she received her B.A. in Government.

Armed with a 20-year history of maximizing value to users through technological innovation, Tim Armandpour is PagerDuty’s Chief Technology Officer. He leads our long-term technology strategy, our architecture vision, security and technology research supporting corporate development.

Prior to joining PagerDuty, Tim led product management and engineering teams at Yapstone, a global payment solutions provider. Tim also led the global engineering teams at PayPal that delivered new product experiences across tablets, mobile devices, and the web. He also served as Vice President Engineering at Zong, prior to its acquisition by PayPal. Tim began his career in 1999 as Lead Engineer with Yodlee.

Tim is a graduate of University of California, San Diego, where he received his B.A. in Computer Science. He also holds 4 U.S. Patents.

Katherine is an experienced B2B software and SaaS CMO who brings over 20 years’ leadership experience in global marketing strategy, branding, product marketing, campaign management, demand generation, marketing automation & analytics, sales enablement, marketing operations and corporate communications.

She joins PagerDuty from Khoros, a leading customer engagement platform provider where she led marketing and served on the executive team for the past four years. At Khoros, Katherine designed and implemented the company’s global marketing strategy, building brand loyalty and increasing demand, deepening customer relationships across more than 2,000 global brands, including 52 of the Interbrand 100 companies. Prior to Khoros, Katherine was the CMO of Advent Software and she has held leadership roles at Outcome Health, LinkedIn and Inovis.

As PagerDuty’s Chief Information Security Officer (CISO), Heather brings more than three decades of expertise in Information Technology (IT) and cyber security. At PagerDuty, she leads a security-first approach to operations and development designed to deepen the resiliency of PagerDuty’s Operations Cloud. Most recently, Heather was the CISO at RingCentral.

Previously, Heather held multiple roles at IBM including IBM Distinguished Engineer and Chief Technology Officer (CTO) for the company’s Security and Compliance Specialty Service Area (SSA), where she addressed security and compliance concerns for internal adopters and external clients. She was also chief architect for the Worldwide Technical Sales and Solutions group where she was responsible for driving the adoption of IBM Cloud solutions (also known as IBM Bluemix IaaS, IBM SoftLayer, and IBM Smart Cloud) with key strategic clients.

As an IBM Master Inventor, Heather holds over 100 patents covering federated identity management, cloud security, and policy management. She was inducted into the Women in Technology Hall of Fame in 2019. She has a PhD in Electrical & Computer Engineering from the University of Toronto and has taught computer security at the University of Toronto, the Nortel Institute, and the Harvard University Extension School.

Committed to proving the business case for social impact, Olivia Khalili brings 15 years of experience as a practitioner and thought leader in global social impact. She joined PagerDuty to define and launch the company’s social impact strategy and Pledge 1% commitment.

Before joining PagerDuty, Olivia built Yahoo’s global corporate responsibility program, Yahoo for Good, to mobilize the company's technology and employee talent to positively benefit society. Prior to Yahoo, she worked with Ashoka, creating innovative social impact programs that supported social entrepreneurs and enhanced brand equity for a portfolio of companies that included American Express and Ben & Jerry’s. In 2008, Olivia launched CauseCapitalism.com, an online resource to help businesses grow by embedding social purpose. Her approach stems from cross-sector experience working with the public sector, tech companies and nonprofits, and in international development in Micronesia.

Olivia has a B.A. Cum Laude degree in International Relations and Diplomatic History from the University of Pennsylvania, and currently serves as the Chair of the Board of Directors for GreatNonprofits and CommunityConnect Labs.

As Chief Diversity Officer, Roshan Kindred leads PagerDuty’s strategic Inclusion Diversity & Equity (ID&E) initiatives and ensures PagerDuty is creating a fair, equitable and inclusive experience for all Dutonians.

Roshan brings more than 15 years of experience in ID&E leadership and is passionate about elevating the human experience and engagement by creating a thriving atmosphere where people can have a sense of belonging that frees them to innovate and collaborate with authenticity.

Prior to PagerDuty, Roshan was the Chief Diversity Officer and Principal at InSeason Development Group, where she established a ID&E roadmap that led Senior Executive Leadership to adopt diversity goals as part of an annual incentive compensation plan. Previously, she was the board chair of Iron Mountain’s DEI advisory board.

Roshan has a Bachelor of Science in Criminal Justice and Organizational Development from San Jose State University, and a Master of Business Administration from University of Phoenix.

As the SVP of Global Field Operations, Jeremy leads teams responsible for PagerDuty’s global Sales, Partner, and Sales Strategy & Operations. He has deep domain experience, and brings a breadth of expertise - from selling to the world’s largest enterprises to building PagerDuty’s high-velocity mid-market motion. Jeremy is a seasoned customer-focused sales leader with more than 20 years experience across enterprise SaaS companies. Prior to joining PagerDuty, he was the Vice President for North America Sales at Zendesk, and previously held VP-level positions at both DocuSign and Salesforce. He is passionate about building talented, collaborative teams that exceed their goals, and is a strong advocate for mentoring and career architecture to develop and elevate internal talent.

As Chief People Officer, Joe Militello leads PagerDuty’s entire People organization, including HR business partners, talent development, recruiting, total rewards, people operations, and diversity, inclusion and equity.

Joe brings more than 20 years of management experience in both private and public companies, and a track record of leading and coaching teams to execute on strategic business initiatives. He has consistently helped some of the world's most recognized, complex, and high-growth technology companies scale, build productive teams and reach their market potential.

Prior to PagerDuty, Joe served as Senior Vice President and Chief People Officer for Pivotal Software, where he led the worldwide People organization, corporate social responsibility, and internal transformation before its acquisition by VMware in 2019.

Before Pivotal, Joe held various senior leadership roles in M&A, recruiting, and People operations.

Before his career in Human Resources, Joe served as a Captain in the U.S. Marine Corps. Joe earned a bachelor’s degree in Finance from Fairfield University and a Master’s in Business Administration (MBA), and a Master’s in Finance from Boston College.

As SVP and GM of Customer Service, Jonathan leads the service and support teams on the front lines of ensuring great experiences for our customers. He also is responsible for the Rundeck business unit, and the vision and strategy for our standalone Customer Service offering, which is supported by our integrations with Zendesk and Salesforce.

Jonathan has years of experience in the software industry including various product, marketing, and engineering executive roles at companies like Informix, Mercury/HP Software, Appcelerator, and Keynote Systems. Prior to joining PagerDuty, he was the Chief Product and Engineering Officer at Castlight Health, Inc., where his focus was on delivering and launching to market their next-generation predictive analytics platform for enterprises.

Jonathan holds a B.S. in Engineering from University of California, Davis, and an M.B.A. from Santa Clara University.

As Chief Product Development Officer, Sean is responsible for our multi-product digital operations management platform. He leads the engineering, product management, product marketing, design, user experience and pricing teams to drive growth and innovation through seamless, fast time to value, user-focused solutions.

Sean has more than 20 years of experience in the technology industry, with the majority of that time at Amazon. He started as a technical product manager and rose through the ranks to become VP of Shopping Experience Technology, where he was responsible for the Amazon home page, product pages, cart, and checkout, as well as the technology to build these experiences. Then, as VP of Autonomous Delivery, he built and scaled a team of robotics, hardware, and software experts to operate the e-commerce giant’s first fully-electric autonomous delivery system. Prior to Amazon, Sean held positions at a number of enterprise software companies, and began his career at the Department of Defense.

Sean holds a bachelor’s degree in Computer Science from the University of Texas at Austin, and an M.B.A. from the Red McCombs School of Business (University of Texas).

Alex Solomon is the Co-Founder and General Manager of PagerDuty. He is a passionate advocate for growing the community of PagerDuty practitioners by cultivating and sharing best practices that advance real-time operations.

Alex started PagerDuty in 2009 as founding CEO. He led the company through the first several stages of growth, from inception, product-market fit, multiple rounds of fundraising, building out the core functions of the company, and expansion of the product vision. He has served as a member of the PagerDuty board of directors since 2010.

Prior to PagerDuty, Alex was a software engineer at Amazon, where he built and maintained large-scale systems to help Amazon’s supply chain run efficiently and reliably. Alex graduated from the University of Waterloo with a B.S. in Software Engineering.

As Chief Customer Officer, Manjula Talreja leads PagerDuty's global customer success group, including customer success, professional services, support, renewals, and PagerDuty University. Her passion is in advising her customers in their digital transformation journey.

Manjula brings nearly three decades of IT industry leadership, with extensive experience in general management, business strategy consulting, and operations of large scale IT systems. Prior to PagerDuty, Manjula was the SVP of Customer Success at Salesforce, where she led teams to deliver world-class customer outcomes across large Enterprise, Commercial and SMB customers. Before Salesforce, she spent over two decades at Cisco in various senior leadership roles.

She was named 2020 Top 50 Women in Technology. Manjula continues to give back via her work in the community as board member of the City Year, a non-profit focused on underserved schools and providing young people a chance at a better future.

Manjula holds a B.S. in Business and Information Systems from Santa Clara University, as well as a B.S. in Economics from the University of Delhi.

Sesh serves as PagerDuty’s Chief Information Officer (CIO), bringing more than 25 years experience and a track record of driving robust growth, business model transformation, and maximizing customer, partner, and employee experience. Sesh and his team are responsible for creating data-driven, seamless relationships with customers while improving operational efficiency and streamlining employee experience.

Sesh has extensive experience leading teams responsible for strategy, architecture, acquisitions, technology product delivery, and shared services.Prior to joining PagerDuty, he was the CIO at Anaplan, where he oversaw IT and partnered closely with Anaplan’s Product, Go To Market, and Business Operations and Systems teams. Prior to that role, Sesh served as Divisional CIO for Cisco’s multi-billion dollar software business.

Sesh holds a bachelor’s degree in Electrical Engineering from the National Institute of Technology Karnataka, India.

Shelley Webb is Senior Vice President and General Counsel of PagerDuty. In this role, Shelley is responsible for leading the legal team and overseeing all legal matters for PagerDuty.Before joining PagerDuty, Shelley spent eight years at Intel, serving in a variety of roles, including as the Vice President and Group General Counsel for Intel's PC business, its largest business unit delivering $40B in annual revenue. In prior roles at Intel, she led the legal and policy response to the Spectre & Meltdown security vulnerabilities, and she also led litigation and antitrust matters for Intel in the U.S. and globally. Shelley began her career as a litigator at Williams & Connolly in Washington, D.C.

Shelley received her B.A. with high distinction from the University of Virginia and her J.D. from Stanford Law School.