Digital services power how people buy, sell, work, connect, learn, and even live. The rise of digital offers organizations opportunities to innovate and scale more efficiently. But managing digital services is a whole new world, where every moment is a moment of truth.
Customers demand perfection, and organizations have seconds, not hours, to solve digital problems -- otherwise suffer growing volumes of lost revenue, churned customers, and lost productivity.
In the age of real-time expectations, the responsibility for getting things right is now happening at the grassroots level—the people touching the technologies and users. They must be empowered to make the right decisions in real time, all the time.
Real-time operations is the new paradigm for operations—where every team and team member, department, and leader is involved, informed, and aligned around the best plan of action when seconds matter.
Organizations need a real-time operations solution that helps them meet the following criteria:
Teams can decipher a complex universe of digital signals and immediately identify the right plan of action to prevent or respond to an incident.
Teams are empowered to draw conclusions from data immediately, understanding root cause, adjacent dependencies and business impact, and more in seconds.
As organizations collect more and more data, teams can take action in real-time for any use case: system down, website slow, security breach, customer service call, cooling system temperature, organ transplant.
Teams can identify and prevent potential incidents before they occur by implementing automated resolution before the business is impacted.
Teams can adapt response with lessons learned from each incident, using postmortem analytics to understand what worked and what could be improved.
Founder & Chief Executive Officer
"We need to be the most dependable, trusted, secure, constant platform. PagerDuty is super important to us because it’s our first line of defense. If we can count on it for saving lives -- I feel like we're like the hardest use case. Every second matters."