Five Organizations Tackling Health Inequity: Meet PagerDuty.org’s Second Impact Accelerator Cohort
Reimagining emergency care rooted in equity, tackling public health challenges using sensor technologies and data analytics, and healing communities by breaking the cycle of violence…
By Olivia Khalili
In PD.org, Social Impact, Uncategorized
Tags
PagerDuty Named a Leader in GigaOm’s Inaugural 2023 Incident Response Platforms Radar Evaluation
In a world where organizations of all industries increasingly rely on digital innovation and experiences to create differentiation in the market, it has never been…
By Zack Linky
In Analyst Reports, Incident Management & Response, Incident Management Solutions
Tags gigaom, incident response
Build Operational Resilience with Generative AI and Automation
For modern enterprises aiming to innovate faster, gain efficiency, and mitigate the risk of failure, operational resilience has become a key competitive differentiator. But growing…
By Ariel Russo
In AIOps, Product
Tags
PagerDuty and Jeli Together Will Transform Incident Management
Today is an important day for us at PagerDuty, and for the larger ecosystem of incident management. We’ve acquired Jeli, a standout player in the incident…
By Dan McCall
In Company, The PagerDuty Operations Cloud
Tags incident response
New Study Finds 93% of People Prefer Speaking with a Human Rather than a Chatbot
PagerDuty’s 2023 Holiday Shopping Report: Online shopping will be about the same as last year — top frustrations include poor digital experiences, security, shipping, and tracking…
By Amberly Janke
In Customer Service, Retail
From Chaos to Actionable Insights with PagerDuty Integrations and Automation
It’s 2023. In today’s world, every company and individual, regardless of their industry, relies on software to increase productivity. Our users expect our technology to…
By Tiago Barbosa
In Automation, Community, Integrations
Honoring Our Veteran Community – PagerDuty Recognizes Patriot Week Across the Globe
Last week, we celebrated Patriot Week at PagerDuty, honoring and recognizing veterans around the world. Whether our Dutonians themselves or one of their family members…
By Joe Militello
In Company, Culture
Tags culture
7 Habits of Successful Generative AI Adopters
Generative AI is forecasted to have a massive impact on the economy. These headlines are driving software teams to rapidly consider how they can incorporate…
By Dormain Drewitz
In Automation, Best Practices & Insights
Tags automation, Best Practices
Set Responders Up for Success with New User Onboarding
Effective incident response plays a critical role in maintaining smooth operations at organizations of all sizes. When built up correctly, operational resilience–that ability to bounce…
By Cristina Dias
In News & Announcements, Product
Tags
PagerDuty Operations Cloud Fall Launch 2023
Across the business landscape, 2023 has been called the “year of efficiency.” Organizations have had to deliver more growth and innovation, but with tighter budgets…
By Inga Weizman
In Digital Operations, Operations Cloud, Uncategorized
Tags
How Three of the World’s Leading Travel Companies Are Building More Resilient Customer Experiences
The holiday season—or at least the holiday travel booking season—is firmly upon us. For many people, this time of year conjures up associations with family,…
By Lisa Duckrow
In Customer Spotlight, Digital Transformation
Tags
Build Sophisticated Apps for Your PagerDuty Environment Using OAuth 2.0 and API Scopes
Many PagerDuty customers create their own apps to help them manage their PagerDuty environments. Teams might have any number of workflows that might benefit from…
By Mandi Walls
In Best Practices & Insights, Community, Technology
Tags
Hispanic Heritage Month 2023
Hispanic Heritage Month is a time to celebrate the culture and contributions of the Hispanic and Latine community. Here at PagerDuty, we have an Employee…
By Bri Solorzano
In Culture, Uncategorized
Tags
AWS Orchestration with Systems Manager & Runbook Automation
“We have the automation, but it will need to be invoked separately for each account. Doable, but time consuming and error-prone. Oh, and only someone…
By Jake Cohen
In Automation, Cloud Migration
Tags
Speed, Scale, and Special Sauce: The Evolution of the PagerDuty Brand
At PagerDuty, our purpose is to empower teams with the time and efficiency to build the future. That means that our own teams are constantly…
By Jesse Purewal
In Company
Tags
Enhance Your Customer Service with PagerDuty for ServiceNow CSM
In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs)…
By Hadijah Creary
In Customer Service, Customer Support
Tags
Twelve Key Learnings from PagerDuty People Team’s Generative AI HackWeek
Sometimes innovation requires ideas unconstrained by traditional structures and removed from day-to-day responsibilities. It was in this spirit that PagerDuty’s People HackWeek–a friendly competition to…
By Joe Militello
In Company, Culture
Tags
Transformation in Travel: Our Q&A with TUI’s Head of Technology
The travel industry is experiencing an unprecedented surge in demand from people seeking adventure and eager to explore new destinations. Given an abundance of choice…
By Lisa Duckrow
In Customer Spotlight, Digital Transformation
Tags AIOps, devops, digital transformation, Travel