Will Automated Alerting Replace the NOC?

- March 26, 2015


If you have a Network Operations Center (or NOC, as the kids call it), you have a skilled set of eyes monitoring your system and alerting your engineers when things go wrong. (If you have something like a NOC, such as a first tier team that processes tickets, we’re looking at you, too). You also probably have strict SLAs and a need for high availability at all times. You can’t waste a second when things go down. Solutions like PagerDuty that help you identify and resolve incidents faster can help you improve your Network Operations Center performance. These solutions can shave minutes off your time to detect incidents (one of our customers took 8 minutes off theirs) and can make it easier for NOC personnel to escalate to experts when needed. We’ve found five ways that our customers use PagerDuty to enhance their NOCs.

Share on FacebookTweet about this on TwitterGoogle+

Flowdock and PagerDuty Integration Update

- March 24, 2015


When your service goes down, there’s no time to waste. With sweaty palms and an elevated heart rate, you need to figure out what’s wrong, all while communicating your status to your users. Coordinating with your team is complex enough – there’s no room for unnecessary actions. This is where Flowdock’s new and greatly improved PagerDuty integration comes into play.

Share on FacebookTweet about this on TwitterGoogle+

Best Practices in Customer Outage Communication

- March 20, 2015


Outages are chaotic, and it can be difficult to figure out the best way to let your  customers know what is going on. One of the first big decisions you’ll need to make is whether you’re going to respond only to people who inquire about the issue, or if you’re going to be more proactive and post updates publicly. Many of the leading technology companies have begun to transparently discuss outages with their customers, and there are a number of good business reasons for doing so. Regardless of your approach, here are 6 things you can do to ensure successful customer communication during outages.

Share on FacebookTweet about this on TwitterGoogle+

Cool Things You Can Do with the PagerDuty API

- March 12, 2015


One of the great things about PagerDuty is our API. With our API, you can integrate with a wide variety of partners, and also extend and customize your PagerDuty experience. Our customers have done a number of cool things, including creating custom reports and dashboards, creating status pages to let customers and internal stakeholders know about incidents, and automating the details of their incident response. The PagerDuty API helps you respond to incidents more efficiently. But where do you get started? We highlight some examples of cool tools.

Share on FacebookTweet about this on TwitterGoogle+

Eliminate Alert Fatigue with PagerDuty and Event Enrichment

- March 5, 2015


We, as IT professionals, have ever-expanding access to more accurate Ops telemetry. With this data, we have an incredible amount of visibility into what’s going on. However, more information isn’t always a good thing when it comes to alerting. You can definitely have too many alerts, and alert fatigue is a growing problem among Operations teams. More detailed telemetry isn’t bad; it’s just that much of this information is generally better suited for forensics rather than alerting. Event Enrichment and PagerDuty team up to help you battle alert fatigue.

Share on FacebookTweet about this on TwitterGoogle+

Calculating your Incident Management ROI

- March 3, 2015

Outages are typically expensive for your business, not to mention a headache for your team. Improving your processes and tools for responding to critical incidents can generate a lot of business value. However, you may be wondering how to prioritize projects and investments, or you may be asked by business stakeholders to justify the costs of new initiatives. Return on Investment (ROI) is one way to do that, but it can be difficult to determine. While the answer is unique to each company, we’ll share a few different approaches to calculating your incident management ROI.

Share on FacebookTweet about this on TwitterGoogle+

New! Fully Native Mobile Apps & Ack from Push

- February 11, 2015


Making mobile incident response even easier More and more, responders are using the PagerDuty mobile app as their first response tool to critical incidents. Just this past fall, push overtook email as our most popular alerting method, and customers continue to tell us our mobile app is one of their favorite parts of PagerDuty. We’ve […]

Share on FacebookTweet about this on TwitterGoogle+

Announcing the PagerDuty & Dynatrace Integration

- February 9, 2015

Proactively Manage Application Performance with PagerDuty & Dynatrace We’re excited to announce a new integration with Dynatrace, a class-leading Application Performance Management (APM) solution. With Dynatrace’s PagerDuty plug-in, you can be notified about incidents when they occur. This enables a proactive APM experience and further reduced MTTR. How it Works Dynatrace monitors your entire application delivery […]

Share on FacebookTweet about this on TwitterGoogle+