Cassandra Load Disparities with WAN-based Quorum Reads

Here at PagerDuty, we face some interesting architectural challenges in order to guarantee alert delivery and provide our customers with the highest level of reliability possible. We have in the past declared that if you receive a 200 OK from the PagerDuty event endpoint, you will be paged… even if the datacenter you communicated with […]

The DevOps Democracy

Democracy: the great experiment. The voice of the people leading. The end of rigid and overbearing hierarchies. These principles have been with us for over two centuries in government, but many business models still look like the British Empire. As the pace of development continues to scale and customers come to expect real-time response to their concerns, businesses with complex IT departments are transitioning to a DevOps model that gives them the agility to stay up and responsive to the voice of the people. Here we explore how fostering a DevOps culture can build a more democratic workplace and customer experience.

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Event Enrichment Platform (EEP) Joins PagerDuty to Cut Alert Fatigue

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Operations teams are receiving more telemetry data from monitoring systems than ever before. But they are struggling to sift through this data to find what really matters - resulting in alert fatigue and missed alerts. For this reason, we’re proud to announce that long-time partner Event Enrichment HQ is joining the PagerDuty family to deliver the industry’s first integrated event management and incident resolution platform. Adding Event Enrichment HQ and its keystone product, the Event Enrichment Platform (EEP), to PagerDuty helps you quiet your noisy monitoring systems, reduce alert fatigue, and slash your incident resolution times.

Easy Salesforce Deployments Using Slack and GitHub

Deploying in Salesforce requires a lot of steps. Each one must be performed manually and the entire process is prone to error. If you want to deploy to multiple environments then you have to repeat this entire process for each one. I wanted to use the same deployment system that we use for everything else at PagerDuty: n in-house deployment system named Igor controlled through our Lita bot called OfficerURL (URL for short), which allows us to deploy with a single command in Slack.

Four Things We Learned about DevOps in London

Today’s customer expects everything to be fast and always on, so uptime is crucial. This creates an entirely new set of business challenges for organisations with complex IT departments and a need for more agile IT Ops. We reviewed the top trends we are learning from customers on the road and what you need to consider when transitioning from a more traditional IT organisation.

Five Ways to Create a Data-Driven Culture

No one should need to be convinced the value of good data. It gives you the confidence to make decisions quickly and with less risk, it allows you to measure your success, and it lets you know when you need to adjust your course. But there’s a difference between knowing the value of data, and creating a culture around it. A data-driven culture is a culture where everyone quantifies their actions as much as possible, and asks themselves how their teams are having a tangible impact on the business. It turns your entire organization into a squad of analysts. But fostering a data-driven culture isn’t always easy. Here are five steps that will help you get there.

Give Silent Failures a Voice with Dead Man’s Snitch and PagerDuty

Don't let the hardboiled-sounding name of our latest integration scare you off, because this monitoring service is a great way to get notified when one of your mission-critical scheduled tasks suddenly sleeps with the fishes. Dead Man’s Snitch is an uptime-monitor for cron or periodic jobs like backups or batch processing, and it alerts you when your jobs don’t run so you can investigate before it becomes a problem.