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How to Standardize Service Ownership at Scale for Improved Incident Response

Service ownership is a DevOps best practice where team members take responsibility for supporting the software they deliver at every stage of the development lifecycle….


In DevOps, Incident Management & Response, Webinar


PagerDuty Earns “Best Workplaces in the Bay Area” Recognition

Great Place to Work and Fortune magazine have named PagerDuty one of this year’s Best Workplaces in the Bay Area (we were certified as one…


In Culture


Summit Recap: How to Adapt to a “Digital Everything” World

Every interaction with our customers, partners, and employees is special – but this year’s PagerDuty Summit went far beyond my wildest dreams. Together we committed…


In Summit


A “Single Source of Truth”: New Tools for Fast, Efficient Customer Service

Customer-facing teams have their hands full doing whatever they can to address customer issues quickly. At PagerDuty, our goal is to ease the burden of…


In Customer Service


Extending Automation Actions Across the PagerDuty Platform

It’s day one of PagerDuty Summit, and we are looking forward to a full day of expert presenters, actionable content, and educational sessions to boost…


In Automation


Ready for Anything with the PagerDuty Operations Cloud

In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue,…


In Announcements, Product


PagerDuty for Google Chat – Available Now

Our goal at PagerDuty is to meet our customers where they work, with whatever tools they may have. We are delighted to offer over 650…


In Automation, Collaboration


What is Automated Diagnostics and Why Should You Care?

How do you measure the cost of an incident? A lot of people in technology talk about the cost of an incident solely from the…


In Automation


Illuminating the Asian and Pacific Islander Community at PagerDuty

In March 2021, a group of Asian-identifying PagerDuty employees (“Dutonians”) and I gathered to discuss the rise of Asian hate crimes observed globally as well…


In PagerDuty Life


Helping More Non-Profit Organizations Leverage The Power Of PagerDuty through Impact Pricing

Today, we are delighted to share that PagerDuty is enhancing our Impact Pricing to further lower the barriers to access for eligible nonprofit organizations, educational…


In Community, Company, PagerDuty Life, PD.org, Social Impact


When incident response requires business response, who should you notify?

From a single on-call engineer hopping online to resolve a problem, to a massive cross-team effort that brings in even the most senior technical leadership…


In Best Practices & Insights, Product


PagerDuty Summit: The Future of Work Starts Here

The pace of technological change has made jobs harder, particularly over the past couple of years. A recent PagerDuty survey found that 42% of respondents…


In Summit


PagerDuty Summit ‘22: A Summit Designed with YOU in Mind

Here at PagerDuty one of our most important values is “Championing the Customer” – this means doing everything we can to improve the lives of…


In Summit


Now Available on AWS Marketplace: PagerDuty® Runbook Automation and PagerDuty® Process Automation On Prem

We are excited to announce that PagerDuty® Runbook Automation and PagerDuty® Process Automation On Prem are now available on the AWS Marketplace, the leading global…


In Announcements, Automation


KubeCon Europe 2022: Learn How to Unlock the Full Potential of Your Tool Stack

Visit our Booth and Enter to Win an Entertainment Prize Pack! KubeCon and CloudNativeCon – Europe is here – and PagerDuty will be there live…


In Events, Partnerships


How to Pick the Best Incident Response Software

With the rising complexity of our digital ecosystems, incidents are occurring at an unprecedented rate. To combat the additional strain, incident responders are looking to…


In Incident Management & Response, Incident Management Best Practices