PagerDuty Blog


LaaS (Language as a Service) With Duolingo

欢迎! [Huānyíng] In Mandarin, this means “welcome,” the first Chinese phrase I ever learned as a Mandarin Language Minor in college. It took me two…


In Customers, Incident Management Best Practices


SOC 2 Type 2: A Company-Wide Commitment to Security

From open-sourcing our employee security training to sharing security best practices, PagerDuty is committed to contributing to the security community as a whole and considers…


In Announcements


Reducing Recidivism and Encouraging Education in America’s Prison Systems

The problem of mass incarceration in the United States has increased with each passing decade since the 1980s. In America, over 2.3 million people are…


In Customers


Lessons in Building Well-Formed Scrum and Kanban Teams

In the early days of Amazon, Jeff Bezos set a rule: teams shouldn’t be larger than what two pizzas can feed, no matter how large…


In Best Practices & Insights


See Your PagerDuty Account Clearly in 2020

What better way to start off the new year than reflecting on the past 12 months and conducting a retrospective of your systems, processes, and…


In Best Practices & Insights, Events


Page It To The Limit Podcast

Your podcast feed is about to get a lot more eventful! Introducing “Page It To The Limit,” a new podcast by the Community team here…


In Community


A Day at Sea as a CSM on the S.S. PagerDuty

Tuesday isn’t exactly the most exciting day of the week—unless you’re a taco devotee—but we Customer Success Managers (CSM) at PagerDuty always have something exciting…


In Best Practices & Insights


Empowering Those on the Front Lines of Community Impact for #GivingTuesday

PagerDuty is in the business of enabling people to take action. As a company, we have been able to assist thousands of customers in a…


In Announcements


Learn Your Organization’s Potential ROI With PagerDuty by Using IDC’s Snapshot Tool

Recently, I wrote about an IDC business value study PagerDuty commissioned and shared some of the results from the research. In summary, after in-depth interviews…


In Digital Operations


IDC Finds Substantial ROI for Enterprises Using PagerDuty for Digital Operations Management

In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Additionally, the…


In Digital Operations


Cherwell & PagerDuty: Getting Real (Time) About Digital Transformation

Digital transformation may be the largest shift the IT industry will experience in a lifetime. It’s a term used throughout the tech industry and in…


In Integrations


The Countdown to AWS re:Invent 2019 Is On

2019 has been a banner year for PagerDuty, and we’re excited to kick off the holiday season with AWS re:Invent—one of our largest partner trade…


In Events


Birth of the Angry Bear Ringtone

Do Poke the Bear Did you know ringtones in the PagerDuty mobile app are one of the most-requested features customers contact us about? And have…


In Product


Postmortems vs. Retrospectives: When (and How) to Use Each Effectively

When we announced the launch of our Retrospectives Guide, we wrote about the value of scaling the continuous improvement mindset to beyond Product Development at…


In Best Practices & Insights


Smart SLO Alerting With Wavefront

SLOs Just Became Important Back in the good old days of monolithic applications, most developers and application owners relied on tribal knowledge for what performance…


In Monitoring


The State of Unplanned Work: Key Findings

It’s a new world order: Skynet has taken over. Just kidding. But it sometimes feels that way, doesn’t it? In the words of Marc Andreessen,…


In Trends


RetroDuty: How We Scale Continuous Improvement Beyond Engineering at PagerDuty

This piece is co-authored by Roma Shah, Manager, Agile Leadership Team, PagerDuty. If you’ve worked on a team that has adopted Agile techniques, you’ve probably…


In Best Practices & Insights


Rise of the Digital Operations Ecosystem

Many organizations today are dealing with a lot of complexity and disconnected tools. Teams and departments are running in parallel but siloed from each other….


In Integrations

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