| In Digital Operations, Operations Health

Digital operations management is about harnessing the power of data to act when it matters the most. It’s also about having the right processes and…

The way we socialize, learn, shop, and receive care has changed drastically over the last 18 months. For many of us, perhaps one of the…

In the last two years, we have seen the rise of remote and hybrid work, and with that, a proliferation of tools and apps needed…

| In Digital Operations, Operations Health

Companies that underwent accelerated digital transformations during the past 18 months are looking to understand how they can improve their operational maturity to handle the…

There’s an incident. Your teams need to communicate with the development team that owns the service, but that team is too busy to stop and…

| In Digital Operations, Operations Health

Digital transformation accelerated for many companies during the last 18 months. While it may have been on the agenda prior to COVID-19, teams were pushed…

| In Digital Operations, Operations Health

This July, we launched The State of Digital Operations, which sheds light on the volume of real-time work, its growth over time, and how that…

| In Digital Operations

Digital operations management is about harnessing the power of data to act when it matters the most. It’s also about having the right processes and…

| In Digital Operations

With an increased reliance on digital services, companies have more at stake when things go wrong. Those without a way to manage unplanned, real-time work…

| In Digital Operations

2019 and 2020 were worlds apart. Our entire ways of working, living, socializing, and learning were changed almost overnight. Over the last 18 months, technical…

With digital becoming the primary channel for work, education, shopping, and entertainment in the last 18 months, it’s no surprise that workloads for technical teams…

Digital operations maturity is a journey. The first step is to understand where you are, where you want to get to, and what’s keeping you…

We’re eating at restaurants again. We’re seeing family after too long apart. Some of us may even be returning to the office. But, that doesn’t…

Are we looking at the new normal now? In the last 18 months, organizations all over the world were compelled to undergo a rapid digital…

If there’s one thing we learned from the 80+ sessions from Summit 2021, it’s that across the industries, companies are continuing to accelerate innovation in…

2020 heralded a year of increased complexity and customer demands, which isn’t going away. In this new normal, organizations will still be tasked with keeping…

Software is eating the world. Digital Transformation is top of mind for companies looking to meet ever-growing consumer demands and digitize manual processes. This isn’t…

The largest remote working experiment the world has ever faced is entering a new phase as the era of hybrid work begins. For IT and…

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