| In Integrations, Partnerships

We are delighted to announce our new PagerDuty integration for Salesforce Service Cloud. This integration empowers Customer Service, Engineering, and IT teams to proactively resolve…

Hi Yangsters, I hope everyone is staying safe during these unpredictable times. As a fellow professional in technology, I’m guessing your workload has either remained…

| In Integrations

Many of you may be reading this blog from home, a remote office somewhere, a family member’s house, or—if Zoom backgrounds are to be trusted—the…

| In Integrations, Partnerships

With over 75 million daily active users, it’s safe to say Microsoft Teams is essential to many global businesses. On top of that, Microsoft CEO…

| In Integrations, Partnerships

“The way we work has changed forever.” Those are words that our CEO Jennifer Tejada used in her interview with Yahoo Finance a couple of…

| In Integrations, Partnerships

At times like these when the world has been forced to adapt and go almost entirely digital, it’s imperative that our systems and platforms stay…

| In Integrations, Partnerships

For many of us, “working” is incredibly difficult right now. That’s true at the organizational level, where maintaining business continuity and accounting for changes in…

| In Integrations, ITOps & Modern Ops

Coronavirus has been a shock to the system for many IT organizations that are traditionally accustomed to working together in person. When you’re in an…

| In Customers, Integrations

Your customers’ expectations are changing rapidly—they expect on-demand and personalized support whenever they interact with businesses. If one business doesn’t meet their expectations, they can…

| In Integrations

Infrastructure as Code As infrastructure stacks grow increasingly more complex and involve an ever-growing number of services and systems, teams have looked to abstract configuration…

| In Integrations

Digital transformation may be the largest shift the IT industry will experience in a lifetime. It’s a term used throughout the tech industry and in…

| In Integrations

Many organizations today are dealing with a lot of complexity and disconnected tools. Teams and departments are running in parallel but siloed from each other….

As digital transformation continues to be central to an organization’s growth mandate, it’s critical to ensure that customer-facing, revenue-generating, mission-critical applications are operationally reliable and…

| In Best Practices & Insights, Integrations

For your team to effectively respond to incidents, you need a shared, unambiguous incident definition so you can recognize when an incident has occurred and…

| In Integrations, Product

Today at PagerDuty Summit 2019, we announced PagerDuty for Customer Service—a powerful new way to connect Customer Service teams to engineering and IT teams. We…

| In Announcements, Integrations

When PagerDuty’s VP of Product Management Rachel Obstler announced the beta version of our new Slack integration in April in her “Anticipating, Monitoring, and Managing…

| In Integrations

This week’s AWS Summit in New York was an exciting one for both AWS and PagerDuty. The AWS team rolled out Amazon EventBridge, a set…

| In Integrations

This week at re:Inforce in Boston, the AWS team showed off its Security Hub service—a powerful service that provides SecOps teams a comprehensive view of…

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