If you feel like your technical debt is piling up while your engineering team gets more stretched by the week, you’re not alone. Framework upgrades...
9 min read
A Problem Worth Naming The week Forward Deployed Engineering (FDE) officially launched at PagerDuty, one of my engineers and I decided to find out...
12 min read
We didn’t try to build a clever agent. We built one that shows up pre‑armed. The lesson arrived earlier this year, as we began developing...
The holidays amplify an inherent risk to businesses: lighter staffing, heavier traffic, and zero appetite for surprises. In addition to locking in your coverage crew...
5 min read
Our official API client for Python has come a long way. It began in July 2018 as pdpyras (for PagerDuty Python REST API Sessions) out...
2 min read
PagerDuty and Logz.io have united efforts to bring more integrated AI capabilities from both platforms. This article shows how we are leveraging PagerDuty’s event intelligence...
5 min read
On October 20, 2025, a significant outage in AWS’s US-EAST-1 region rippled across the internet, affecting some of the most widely used SaaS, messaging, conferencing,...
8 min read
Inspired by Shopify’s boring update, we decided to dedicate a focused sprint this Fall to working on customer-driven improvements outside of our regular roadmap across...
9 min read
The Model Context Protocol (MCP) is quickly becoming the de facto standard for connecting tools to AI agents. Often described as the “USB-C for AI,”...
5 min read
On August 28, just before the long Labor Day weekend in the United States, PagerDuty experienced a service disruption in our U.S. service region. If...
4 min read
At 3:53 UTC on August 28, 2025 a failure on one of PagerDuty’s message queuing systems (Kafka) triggered cascading issues that disrupted or delayed the...
15 min read
One year ago, as AI agents started to make waves, a handful of us at PagerDuty began investigating how they might reshape the way we...
8 min read
When PagerDuty was founded over 15 years ago, we had an ambitious mission: ensure that critical incidents never go unnoticed, and that teams can respond...
12 min read
On-call is about more than just reducing mean time to acknowledge and mean time to resolve (MTTA and MTTR, respectively), it’s about improving the human...
This is the first in a three part series about how the PagerDuty Front-end team approaches their micro front-end architecture. The front-end of PagerDuty’s web...
8 min read
Late last year, we had an interesting problem occur with the Kafka clusters in our staging environment. Random hosts across several clusters started experiencing events...
12 min read
Commonly referred to as agile ceremonies, the Official Scrum Guide calls them events. But what are we really talking about? These are meetings, which are...
Mitra Goswami (PagerDuty Senior Director Data Science) is a machine learning professional with experience working in Astrophysics, Media, Martech, and the Financial Services Industry. Her...