The hardest problem in platform engineering isn’t building something new. It’s replacing something customers already depend on, while they’re still depending on it. We’ve done...
15 min read
A post-incident review is where an incident turns into improvement. It is the difference between a team that gets a little better after every incident...
10 min read
After a decade of reliable on-call coverage, the demands of modern operations pushed us to reimagine what PagerDuty Schedules could be. Here’s the behind-the-scenes journey...
12 min read
We all know the tagline: it’s 03:47, and PagerDuty wakes you up again. Only now it is 2027, and it isn’t the same as it...
AI agents are non-deterministic: run the same task twice with zero code change, and the model’s own sampling can produce a different outcome. That property...
25 min read
Triaging AI Incidents An AI agent that has quietly gone off the rails does not turn a dashboard red. Last year we wrote about defining AI incidents...
8 min read
Now that AI agents can write our code, when should we let them ship it? Much of an engineer’s week is consumed by small, routine...
10 min read
It’s 2 am. You’re paged for a complex incident. Multiple services degraded, no obvious cause. You pull up the SRE Agent and see what it...
28 min read
Every incident your team resolves contains a lesson. The problem is that without a reliable way to capture it, that lesson has to be relearned...
This article explores the complexities of transitioning AI agents from successful prototypes to reliable, production-ready systems in high-reliability environments like PagerDuty. It outlines key architectural...
16 min read
On August 28, 2025, PagerDuty experienced one of its most significant customer-facing incidents in recent memory. A logical error in a gradually enabled feature caused...
We got to 98.7% AI tool adoption at PagerDuty. And almost immediately, we realized we were measuring the wrong thing. Engineers were using the tools,...
For sixteen years, we’ve built and operated the platform that teams depend on when operational clarity and incident response capability matter most. Today, our platform...
“Channels are free!” At PagerDuty, that’s our standard response to “Should we create a Slack channel for this?” Sure, channels can multiply if not careful...
7 min read
As patterns for effective Agentic AI adoption become clearer, success will rely on an engineer’s ability to shift from “writing code” to “writing specifications”. From...
5 min read
If you feel like your technical debt is piling up while your engineering team gets more stretched by the week, you’re not alone. Framework upgrades...
9 min read
A Problem Worth Naming The week Forward Deployed Engineering (FDE) officially launched at PagerDuty, one of my engineers and I decided to find out...
12 min read
We didn’t try to build a clever agent. We built one that shows up pre‑armed. The lesson arrived earlier this year, as we began developing...