PagerDuty Blog


Elixir at PagerDuty: Faster Processing with Stateful Services

One of the core pieces of PagerDuty is sending users incident notifications. But not just any notifications—they need to be the right notifications at the…


In Engineering


3 Takeaways From Running a Remote-Friendly HackWeek During the COVID-19 Pandemic

This piece is co-authored by: Derek Ralston, Agile Coach, and Charlotte Sarfati, Technical Support Engineer. Charlotte and Derek worked together on PagerDuty’s cross-functional HackWeek committee….


In Engineering


Writing Intelligent Health Checks for Kafka Services

Health checks are vital for maintaining resiliency and ensuring continuous operations of any system. In an ideal world, health checks should be able to detect…


In Engineering


Cultivating Engineering Leadership at PagerDuty

At PagerDuty, taking the lead is a key value, and we are always looking for opportunities to cultivate leadership within our engineering group. One of…


In Culture, Engineering


Making Better Decisions With Athena and S3

In a world of highly complex systems, it isn’t uncommon to use different data storage technologies and mechanisms for different purposes, as each technology has…


In Engineering


PagerDuty Engineering’s Career Development Philosophy

This post is written for engineering leaders who are responsible for building on and maintaining their company’s engineering career track. It’s meant to provide a…


In Engineering


Using PagerDuty for Aquaponics: Edenworks Implementation Guide

Edenworks’ mission is to radically elevate the world’s fresh food supply by setting new standards for safety, quality, and cost. The company operates complete ecosystems…


In Engineering


Actionable Kanban Team Metrics: The What, Why, and How

As an Agile Coach at PagerDuty, one aspect of my job is to help teams refresh their processes when they’re no longer working for them….


In Engineering


How We Evolved Our Tech Interview Process at PagerDuty

In a tech interview, the relationship between the candidate and the company is a two way street; applicants seek exciting companies in the same way…


In Best Practices & Insights


Reducing Operational Noise by Diving into a Legacy System

In a story that will sound all too familiar to many developers, in early 2019, I picked up a Kanban ticket to update a legacy…


In Engineering


The How and Why of Using Terraform With PagerDuty

Infrastructure as Code As infrastructure stacks grow increasingly more complex and involve an ever-growing number of services and systems, teams have looked to abstract configuration…


In Integrations


Tracking Down an ETS-Related Memory Leak

ETS will hold references to large binaries, even if just part of the original binary is stored in a table. Copy binaries if pieces of…


In Engineering


Why Your Engineering Teams Need Incident Commanders

In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Effective leadership is key when this happens since coordination and decision-making across…


In Best Practices & Insights, Incident Management Best Practices


Finding a Golden Ticket

At PagerDuty, we’ve been doing Kanban for a while now, and as an Engineering Manager who has managed several teams over my tenure, I wanted…


In Engineering


Creating an HTTP Server Using Pure OTP

Using inets and httpd to create a simple HTTP server without adding external dependencies Recently I needed to add a healthcheck endpoint to an application…


In Engineering


How I Centralized Our Scattered Business Logic Into One Clear Pipeline For Our Elixir Webhook Service

Some people inherit treasured jewelry, lavish mansions, or even grand fortunes. Software engineers inherit legacy code, written by people no longer working at the company,…


In Engineering


Android Architecture at PagerDuty

Android has matured as a platform significantly since its release ten years ago. ~Google~ The community has developed best practices and continued to refine them…


In Engineering


Custom Notification Sounds for Android Oreo and Beyond

The software engineering world is moving quickly; libraries and frameworks are always changing. This is especially true on Android where Google only recently solidified its…


In Engineering