Best Practices & Insights

Set Up for Success: Service Taxonomies in PagerDuty

It’s 2:37 a.m. on a Tuesday night, you’re asleep—but it’s also your turn to be on call. You receive a phone call from PagerDuty. Your...

Best Practices & Insights

Putting People First: Metrics-Based Onboarding

It’s a truism that you get what you measure, and recruiting is no different. At PagerDuty, we take people very seriously in the product with...

Best Practices & Insights

Incident Management for Media and Entertainment

In the entertainment world, building enterprise apps involves many challenges, such as compatibility with numerous devices and large files like HD ...

Best Practices & Insights

Elixir at PagerDuty

When PagerDuty was founded, development speed was of the essence—so it should be no surprise when we reveal that Rails was the initial sole bit...

Best Practices & Insights

How an Internship at PagerDuty Sets You Up for Success

My name is Joshua Carnide and I’m a fourth-year Software Engineering student at the University of Waterloo. In this post, I’ll share the ...

Best Practices & Insights

How Can We Become More Effective Engineers? Part 2: Prioritize Regularly

In part one of this two-part series, I went over focusing on low-effort tasks that produce the highest value and ways to increase leverage in...

Best Practices & Insights

PagerDuty Mobile: The Tiny Goliath

My name is Sebastian Kolosa, and I’m a co-op student at the University of Waterloo studying Systems Design Engineering. I joined the Mobile team at...

Best Practices & Insights

Our Approach to Employee Security Training

We recently completed our third round of annual security training at PagerDuty. We run two sessions: One for all employees, where we discuss things ...

Best Practices & Insights

Shifting Left: How Operations Can Bring Security Into a Process Earlier

As an Operations pro at a cloud security company, I have a unique perspective on how security and operations can—and should, in an ideal world—...

Best Practices & Insights

3 Surprising Findings About Team Health

Surprising Findings From a Survey of 800 IT Professionals At PagerDuty, we are aware of the negative consequences tied to poor operations health. In ...

Best Practices & Insights

How Can We Become More Effective Engineers? Part 1: Increase Leverage

At PagerDuty, we strive to improve and learn as individuals and as a team. This manifests itself through postmortems, code reviews, retrospectives, ...

Best Practices & Insights

Using Postmortems to Understand Service Reliability

2017 was a year of many major outages—some took down the Internet for hours while others disrupted business workflows and communication at companies...

Best Practices & Insights

4-Step Sailboat Retrospective for Smooth Sailing

Do you like sailing? Personally, I’m not a fan—not without 10 Dramamine tablets ready to go in my bag, anyway. But whether you’re a fan...

Best Practices & Insights

3 Ways to Create an Awesome Engineering Culture

Since joining PagerDuty as an Agile Coach, I’ve come to appreciate the engineering culture that has been fostered here. To share what has worked for...

Best Practices & Insights

Page It Forward!

What have you done to improve the lives of your co-workers who are on-call? I posed this question to my Twitter followers to see what...

Best Practices & Insights

Your Guide to Building a DevOps Culture

Depending on when you were introduced to DevOps, your perception of how DevOps is implemented will vary. DevOps started as a culture-only movement, ...

Best Practices & Insights

Our Top 5 Favorite Blog Posts of 2017

It’s the end of another exciting year at PagerDuty! A few top highlights include raising $43.8 million in a Series C funding round, officially ...

Best Practices & Insights

Automate Cross-Functional Team Responses For Any Situation

Continuing our ongoing effort to make incident response best practices easy to adopt, PagerDuty is pleased to announce that response plays are now ...