We got to 98.7% AI tool adoption at PagerDuty. And almost immediately, we realized we were measuring the wrong thing. Engineers were using the tools,...
May is Mental Health Awareness Month. If you’re an engineer and you’re reading this, you know the on-call drill. 3 a.m. pages. The manual scramble....
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As patterns for effective Agentic AI adoption become clearer, success will rely on an engineer’s ability to shift from “writing code” to “writing specifications”. From...
5 min read
Where do your teams go during a critical incident? For distributed teams, that war room is a channel in Slack or Microsoft Teams. The question...
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It’s 2 a.m. An alert fires. You acknowledge it, pull up the monitoring dashboard, and immediately hit a wall: Which team owns this? What services...
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Here’s the truth: you can’t compare tools that are solving fundamentally different problems. incident.io is still playing the break-fix game. Their homepage claim (“move fast...
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The holidays amplify an inherent risk to businesses: lighter staffing, heavier traffic, and zero appetite for surprises. In addition to locking in your coverage crew...
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Modern operations happen in Slack, where teams spend their days collaborating, troubleshooting, and resolving incidents. And while many incident management tools offer Slack-friendly experiences, they...
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The Model Context Protocol (MCP) is quickly becoming the de facto standard for connecting tools to AI agents. Often described as the “USB-C for AI,”...
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On August 28, just before the long Labor Day weekend in the United States, PagerDuty experienced a service disruption in our U.S. service region. If...
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At PagerDuty, mentorship is more than a program — it’s a way we invest in our people, build community, and empower growth across the organization....
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When a system goes down, the impact isn’t just technical. It’s the people in the center of it who adapt, improvise, apply their judgment, and...
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The cautious optimism business leaders held towards AI agents has evolved into more widespread enthusiasm. In our last survey from April 2025, just over half...
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Modern development tools, CI/CD infrastructure, and AI have accelerated the pace at which companies release software. This speed supports innovation, but it also increases complexity...
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In my travels, I constantly hear about plans that promise to “unlock the full power of AI” down the road. The usual advice is to...
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Every week, we hear about new AI breakthroughs. AI models write code, create videos, or analyze data in ways we couldn’t imagine just months ago. ...
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Every minute of downtime costs money. Every manual handoff adds risk. And every incident without a standardized fix becomes an opportunity for inconsistency, delay, and...
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One year ago, as AI agents started to make waves, a handful of us at PagerDuty began investigating how they might reshape the way we...
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