In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Effective leadership is key when this happens since coordination and decision-making across…

| In Agile, Best Practices & Insights

Continuous improvement is one of the fundamental tenets of Agile methodology that PagerDuty’s product development teams emphasize. This already works fairly well at the individual…

| In Best Practices & Insights, Community

Most technical incident response plans typically account for stakeholder communications—for both internal teams and external customers. But at PagerDuty, what we’ve learned from our customers…

| In Agile, Best Practices & Insights

“And remember, no matter where you go, there you are.” – Confucius Nearly two years ago, I joined PagerDuty as an Agile Coach with limited…

| In Best Practices & Insights, PagerDuty Life

Many organizations are transitioning to DevOps, a software practice where developers both write and operate their code. This transition is often driven by digital transformation…

| In Best Practices & Insights, Community

The PagerDuty Incident Response Process is a detailed document that provides a framework for how to structure your incident response process. But sometimes it helps…

Welcome, Yangstas! (Can I call you folks that? What are Yangstas? YOU! I’m Lisa Yang. Get it?) I’m excited to take you folks on a…

| In Best Practices & Insights, On-Call Life

Why We Use On-Call Shadowing On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother…

| In Best Practices & Insights

Congratulations! You’ve just purchased PagerDuty, meaning you’ve decided to make an investment in your incident management process. However, in order to maximize your investment, you…

| In Best Practices & Insights

When we announced the launch of our Postmortem Guide, I wrote about the value of performing blameless postmortems and how to establish a culture of…

| In Best Practices & Insights, Community

It’s already a couple of months into the new year, but a lot of us are still likely thinking about what we can improve on….

| In Best Practices & Insights

In part 2 of our postmortem series, we dig into how to establish a culture of continuous learning, from getting leadership on board to invoking…

| In Best Practices & Insights

Your team had been fighting this major incident for hours, but your investigation was hitting one dead end after another. Finally, you managed to isolate…

| In Best Practices & Insights

Have you ever worked on a team where it was a challenge to give constructive feedback or confidently share ideas? At PagerDuty Summit 2018, Patrick…

| In Best Practices & Insights, DevOps, Ideas

This blog was co-authored by myself and Simon Darken.  Once a year, PagerDuty’s SREs get together for a three-day, in-person offsite. With the team spread…

In the United States, it’s almost that time of year again where we count our blessings and give thanks. For retail workers, it’s also that…

A long time ago, back in the early days of 2017, we open-sourced our Incident Response Documentation, the reference point for all our internal processes…

| In Best Practices & Insights

Reflective Practice at PagerDuty With an almost 20-year career in social services—including working in institutions such as The University of Chicago, the United States Peace…

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