| In Best Practices & Insights, DevOps, Ideas

This blog was co-authored by myself and Simon Darken.  Once a year, PagerDuty’s SREs get together for a three-day, in-person offsite. With the team spread…

In the United States, it’s almost that time of year again where we count our blessings and give thanks. For retail workers, it’s also that…

A long time ago, back in the early days of 2017, we open-sourced our Incident Response Documentation, the reference point for all our internal processes…

| In Best Practices & Insights

Reflective Practice at PagerDuty With an almost 20-year career in social services—including working in institutions such as The University of Chicago, the United States Peace…

Over-What? If you’ve ever been on call, you know that the incidents don’t stop because you have the flu. Or when you’re attending your child’s…

I’m proud to be working for an Engineering organization that feels safe. Safe for its engineers to bring their authentic selves to work and discuss…

It’s 2:37 a.m. on a Tuesday night, you’re asleep—but it’s also your turn to be on call. You receive a phone call from PagerDuty. Your…

It’s a truism that you get what you measure, and recruiting is no different. At PagerDuty, we take people very seriously in the product with…

| In Best Practices & Insights

In the entertainment world, building enterprise apps involves many challenges, such as compatibility with numerous devices and large files like HD videos, along with streaming…

| In Best Practices & Insights, Engineering

When PagerDuty was founded, development speed was of the essence—so it should be no surprise when we reveal that Rails was the initial sole bit…

My name is Joshua Carnide and I’m a fourth-year Software Engineering student at the University of Waterloo. In this post, I’ll share the incredible experience…

| In Best Practices & Insights

In part one of this two-part series, I went over focusing on low-effort tasks that produce the highest value and ways to increase leverage in…

| In Best Practices & Insights, PagerDuty Life

My name is Sebastian Kolosa, and I’m a co-op student at the University of Waterloo studying Systems Design Engineering. I joined the Mobile team at…

| In Best Practices & Insights, Security

We recently completed our third round of annual security training at PagerDuty. We run two sessions: One for all employees, where we discuss things such…

| In Best Practices & Insights, Security

As an Operations pro at a cloud security company, I have a unique perspective on how security and operations can—and should, in an ideal world—work…

| In Best Practices & Insights

Surprising Findings From a Survey of 800 IT Professionals At PagerDuty, we are aware of the negative consequences tied to poor operations health. In today’s…

| In Best Practices & Insights

At PagerDuty, we strive to improve and learn as individuals and as a team. This manifests itself through postmortems, code reviews, retrospectives, discussions in Slack/JIRA,…

| In Best Practices & Insights, DevOps

2017 was a year of many major outages—some took down the Internet for hours while others disrupted business workflows and communication at companies large and…

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