Software teams seeking to provide better products and services must focus on faster release cycles. But running reliable systems at ever-increasing speeds presents a big…
After the unfortunate Commonwealth Bank of Australia outage last week, the powerful Payment Systems Board—whose members include the chairs of the RBA and APRA –…
The author would like to point out that this blog was definitely not delayed multiple times by fellow contributors, Dave Bresci and Arup Chakrabarti. Monitoring…
October is the month of spooky scares, so it makes sense that National Cybersecurity Awareness Month is also recognized at this time—after all, what’s more…
As digital transformation continues to be central to an organization’s growth mandate, it’s critical to ensure that customer-facing, revenue-generating, mission-critical applications are operationally reliable and…
For your team to effectively respond to incidents, you need a shared, unambiguous incident definition so you can recognize when an incident has occurred and…
How is the incident response process set up at your organization? At PagerDuty, our approach is to holistically look at your infrastructure, your customer-facing applications,…
In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Effective leadership is key when this happens since coordination and decision-making across…
Continuous improvement is one of the fundamental tenets of Agile methodology that PagerDuty’s product development teams emphasize. This already works fairly well at the individual…
Most technical incident response plans typically account for stakeholder communications—for both internal teams and external customers. But at PagerDuty, what we’ve learned from our customers…
“And remember, no matter where you go, there you are.” – Confucius Nearly two years ago, I joined PagerDuty as an Agile Coach with limited…
Many organizations are transitioning to DevOps, a software practice where developers both write and operate their code. This transition is often driven by digital transformation…
The PagerDuty Incident Response Process is a detailed document that provides a framework for how to structure your incident response process. But sometimes it helps…
Welcome, Yangstas! (Can I call you folks that? What are Yangstas? YOU! I’m Lisa Yang. Get it?) I’m excited to take you folks on a…
Why We Use On-Call Shadowing On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother…
Congratulations! You’ve just purchased PagerDuty, meaning you’ve decided to make an investment in your incident management process. However, in order to maximize your investment, you…
When we announced the launch of our Postmortem Guide, I wrote about the value of performing blameless postmortems and how to establish a culture of…
It’s already a couple of months into the new year, but a lot of us are still likely thinking about what we can improve on….