Welcome, Yangstas! (Can I call you folks that? What are Yangstas? YOU! I’m Lisa Yang. Get it?) I’m excited to take you folks on a…

| In Best Practices & Insights, On-Call Life

Why We Use On-Call Shadowing On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother…

| In Best Practices & Insights

Congratulations! You’ve just purchased PagerDuty, meaning you’ve decided to make an investment in your incident management process. However, in order to maximize your investment, you…

| In Best Practices & Insights

When we announced the launch of our Postmortem Guide, I wrote about the value of performing blameless postmortems and how to establish a culture of…

| In Best Practices & Insights, Community

It’s already a couple of months into the new year, but a lot of us are still likely thinking about what we can improve on….

| In Best Practices & Insights

In part 2 of our postmortem series, we dig into how to establish a culture of continuous learning, from getting leadership on board to invoking…

| In Best Practices & Insights

Your team had been fighting this major incident for hours, but your investigation was hitting one dead end after another. Finally, you managed to isolate…

| In Best Practices & Insights

Have you ever worked on a team where it was a challenge to give constructive feedback or confidently share ideas? At PagerDuty Summit 2018, Patrick…

| In Best Practices & Insights, DevOps, Ideas

This blog was co-authored by myself and Simon Darken.  Once a year, PagerDuty’s SREs get together for a three-day, in-person offsite. With the team spread…

In the United States, it’s almost that time of year again where we count our blessings and give thanks. For retail workers, it’s also that…

A long time ago, back in the early days of 2017, we open-sourced our Incident Response Documentation, the reference point for all our internal processes…

| In Best Practices & Insights

Reflective Practice at PagerDuty With an almost 20-year career in social services—including working in institutions such as The University of Chicago, the United States Peace…

Over-What? If you’ve ever been on call, you know that the incidents don’t stop because you have the flu. Or when you’re attending your child’s…

I’m proud to be working for an Engineering organization that feels safe. Safe for its engineers to bring their authentic selves to work and discuss…

It’s 2:37 a.m. on a Tuesday night, you’re asleep—but it’s also your turn to be on call. You receive a phone call from PagerDuty. Your…

It’s a truism that you get what you measure, and recruiting is no different. At PagerDuty, we take people very seriously in the product with…

| In Best Practices & Insights

In the entertainment world, building enterprise apps involves many challenges, such as compatibility with numerous devices and large files like HD videos, along with streaming…

| In Best Practices & Insights, Engineering

When PagerDuty was founded, development speed was of the essence—so it should be no surprise when we reveal that Rails was the initial sole bit…

Search