As our exploration of 2023 continues from the third-part of our blog series, Dismantling Knowledge Silos, one undeniable fact persists: Incidents are an unavoidable reality…

Seems like everyone has watched or is watching “The Last of Us.” This show is based on a video game of the same name. It…

In order to respond in real-time to urgent, critical digital incidents, on-call responders must be able to take action from anywhere.  But when on-call responders…

In today’s digital world, organizations are constantly undergoing change. They’re moving to the cloud and rolling out DevOps at scale—all in the name of driving…

What is one of the first things you should do when you are assigned an incident via PagerDuty? If you immediately thought “Acknowledge!” you are…

2020 revolutionized how we work. Many went from full-time office work to 100% remote overnight. And now that in-office is once again on the horizon,…

With the rising complexity of our digital ecosystems, incidents are occurring at an unprecedented rate. To combat the additional strain, incident responders are looking to…

Incidents happen. Things go wrong. Systems fail. Sometimes they fail in unexpected and dramatic ways that create Major Incidents. PagerDuty makes a very specific distinction…

We’re eating at restaurants again. We’re seeing family after too long apart. Some of us may even be returning to the office. But, that doesn’t…

The global pandemic is estimated to have accelerated digital transformation by at least seven years—and it’s showing no signs of stopping. In fact, companies are…

Many sectors suffered during the COVID-19 pandemic, but the travel and hospitality industry was struck particularly hard as the world went into lockdown and governments…

欢迎! [Huānyíng] In Mandarin, this means “welcome,” the first Chinese phrase I ever learned as a Mandarin Language Minor in college. It took me two…

In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Effective leadership is key when this happens since coordination and decision-making across…

(This blog post is inspired by the talk that I will be giving at DevOps Talks Conference Melbourne and DevOps Talks Conference Auckland. Hope to…

Modern Enterprise organizations today are managing increasingly complex technology portfolios and pressured to deliver on innovation—all while facing far higher stakes than ever before when…

| In Incident Management Best Practices

What does incident management mean for the travel and hospitality industry? There are times when it can mean everything. In this post, we’ll take a…

We all know how important the customer service experience is. But getting customer service right is hard because it isn’t always easy to anticipate or…

The typical techie will face every challenge with a simple question: “Can I build the solution myself?” And often, the question is valid enough that…