There’s an incident. Your teams need to communicate with the development team that owns the service, but that team is too busy to stop and…

| In Modern Incident Response, Product

Imagine this: An airline encounters a major IT incident in a data center that affects their ticketing system. Behind the scenes, technical responders are scrambling…

It’s pretty well known that we live in a connected, always-on world where seconds matter when it comes to customer happiness. There are smaller incident…

| In Integrations, Modern Incident Response

In order to meet rising customer demands and the expectation of “real time, all the time,” digital operations are changing the way people work. And…

Modern Enterprise organizations today are managing increasingly complex technology portfolios and pressured to deliver on innovation—all while facing far higher stakes than ever before when…