ChatOps

Discover how ChatOps and real-time collaboration drive faster incident response and boost team productivity.

ChatOps, Incident Management & Response, Product

Automate Incident Management with PagerDuty Slack

Most organizations managing major incidents realized that every moment matters. Context-switching between different tools – with multiple web and chat surfaces having to be open...

PagerDuty

5 min read

ChatOps, Incident Management & Response, News & Announcements, Operations Cloud, Product

PagerDuty’s Slack App: New Incident Management Capabilities

[Edited on September 1, 2026 with the latest updates] Building on progressive updates to our Slack app, teams can now resolve incidents even faster with...

Cristina Dias

8 min read

Best Practices & Insights, ChatOps, Incident Management & Response

Why Dedicated Incident Channels are the Modern Standard for Slack-Based Incident Response

Where do your teams go during a critical incident? For distributed teams, that war room is a channel in Slack or Microsoft Teams. The question...

Cristina Dias

4 min read

Best Practices & Insights, ChatOps, Digital Operations, Incident Management & Response

Why comparing PagerDuty to incident.io is a losing game

Here’s the truth: you can’t compare tools that are solving fundamentally different problems. incident.io is still playing the break-fix game. Their homepage claim (“move fast...

Débora Cambé

7 min read

Monthly Product Drops