Real-Time Operations Management in the Cloud Just Got Easier Cloud infrastructure, by nature, is constantly changing as new instances are spun up and decommissioned, which…

As every business evolves into a digital business, and micro-moments matter more than ever to both revenue and brand equity, the need for effective communications…

Customers are loyal to companies with whom they feel a shared set of values. So when an unexpected event strikes a company, the resulting upheaval…

| In Best Practices & Insights, Collaboration, Innovation

Three years ago, I joined an up-and-coming startup called PagerDuty as an Engineering Manager. Having received Series A funding in 2013, the company was in…

| In Collaboration

It sometimes feels like engineering and business teams speak different languages and work in completely incompatible ways. Agile development teams work with sprints, user stories,…

I’m proud and appreciative of the commitment PagerDuty makes to diversity and inclusion. I appreciate how we hire women and people of color into visible…

Teams that serve the business, such as Business Operations and Business Intelligence, are faced with a barrage of urgent requests and never-ending list of business-critical…

Here at PagerDuty, our engineering teams are committed to Agile development principles that favor rapid iteration over lengthy periods of design, and favor direct communication…

| In Collaboration, On-Call Life

In today’s integrated digital economy, the IT infrastructures at most corporations can no longer exist in silos. The overwhelming benefit of integration is the rapid…

| In Collaboration

Code reviews are an important part of the modern software lifecycle. Unfortunately, a lot of cycles are burned and morale is damaged because there are…

| In ChatOps, Collaboration

Wouldn’t it be great if there were tiny robots that kept track of what you were thinking, then helped you implement your plans automatically? Well,…

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