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“I need to be notified if there’s a significant event ongoing with SignalFx.” This is what I tell my team. However, despite being the CTO...
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By Ophir Ronen | In HumanOps, On-Call Life, Operations Health
Tags DORA, OHMS, on-call life, operations health, operations health score
At PagerDuty, we believe the best way to truly understand the health of your employees is to leverage the real-time human data that is already…
By Matt Stratton | In Community, On-Call Life, Uncategorized
Tags AMA, community, on-call best practices, PagerDuty AMA
This month, our #PagerDutyAMA series led us to Alice Goldfuss, a systems punk currently helping GitHub run its cutting-edge container platform. She loves kernel crashes,…
By James Tyack | In DevOps, HumanOps, On-Call Life
Tags hand-offs, on-call best practices, schedules
“You code it, you own it” means engineers are called when the software and systems they’ve built fail in production and it’s their responsibility to…
By Isabel Lilles | In On-Call Life, PagerDuty Life
Tags intern, intern insight, internship, On-call
The Alert A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the…
By Mark Sladden | In Best Practices & Insights, Conference, Events, Events & Community, On-Call Life
Tags learn, PDSummit17, PDUniversity, success at pagerduty, summit
Many of PagerDuty’s customers innovate at a rapid pace — they are rarely satisfied with the status quo. They want to keep improving the way…
By Rich Adams | In On-Call Life
Tags babyduty, On-call, on-call life, on-call rotations
Becoming a new parent has been one of the most difficult challenges I’ve ever faced. That wasn’t a huge surprise; I’d been fully expecting it….
By Rachael Byrne | In Best Practices & Insights, Incident Management & Response, Incident Management Best Practices, On-Call Life
Tags how-to, incident commander, incident commander training, incident response, incident response documenation, Training
Credit: NASA Organizations need many incident commanders to provide a high level of service to their customers while avoiding on-call load. Many shy away from…
By Zayna Shahzad | In Best Practices & Insights, On-Call Life, PagerDuty Life
Tags empathy, learn, On-call, Shadowing
Zayna Shahzad is a Software Engineer at PagerDuty on the Mobile Team. She works on the Android and iOS PagerDuty apps offered through the App…
By Mike Mackrory | In Collaboration, On-Call Life
Tags collaboration, incident response, On-call, stakeholder notifications, team
In today’s integrated digital economy, the IT infrastructures at most corporations can no longer exist in silos. The overwhelming benefit of integration is the rapid…
By Peter Sobot | In Features, On-Call Life
Tags On-call, on-call timeline
Here at PagerDuty, we understand that being on-call can be a lot of work. In addition to triaging, assessing, and resolving incidents as they arise,…
By Jeremy Bourque | In Announcements, Features, On-Call Life
Tags developer, developer launch, features, own your code
Designed For The Developer The role of the software developer has been rapidly changing. As a developer, you already know that your involvement doesn’t end…
By Twain Taylor | In On-Call Life
Tags alerting, on-call engineer
The on-call engineer has a critical role to play in incident management. They can mean the difference between an incident turning critical or being managed…
By Twain Taylor | In Ideas, On-Call Life
Tags checklist, Incident Management, On-call
The on-call engineer has a critical role to play in incident management. Since on-call engineers are the first responders, they can mean the difference between…
By Manish Kalra | In Announcements, On-Call Life, Partnerships
Tags integrations
CA Technologies is a pillar of the tech industry. They are an organization that has helped thousands of companies globally manage their infrastructure to meet the needs…
By Manish Kalra | In Announcements, News & Announcements, On-Call Life, Partnerships, Product
Tags
Cloud-Powered Application Incident Resolution Google as an organization amazes me everyday. The great things they do that impact people’s lives from the individual to the…
Operational Intelligence Meets the Fastest Path to Incident Resolution Splunk Enterprise is the industry-leading platform for machine data. It collects all your machine data from…
By Zachary Flower | In Alerting, On-Call Life
Have you ever caught a ticket that you just couldn’t figure out? You spend hours on Google, slowly reading the entirety of Stack Overflow, while…
While I’ve had an interest in computers for almost as long as I can remember, it wasn’t until I was a freshman in college that…
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