In order to respond in real-time to urgent, critical digital incidents, on-call responders must be able to take action from anywhere.  But when on-call responders…

What is one of the first things you should do when you are assigned an incident via PagerDuty? If you immediately thought “Acknowledge!” you are…

2020 revolutionized how we work. Many went from full-time office work to 100% remote overnight. And now that in-office is once again on the horizon,…

We know our customers rely on PagerDuty as the backbone of critical real-time operations, so we want to make sure each and every enhancement helps…

Summit’s right around the corner (have you registered yet?) but the shipping doesn’t stop! We’re excited to announce a new set of updates and enhancements…

We’re excited to announce a new set of updates and enhancements to the PagerDuty platform. Recent updates from the product team include On-Call Management, Event…

“Customer obsessed.” “Customer-centric.” “Customer-first.” For CEO’s everywhere, setting and maintaining a coordinated focus on the customer has become a top priority when driving innovation. After…

| In On-Call Life

Kelsey Shannahan is a Senior Developer at a leading healthcare IT company in Columbus, Ohio. She is passionate about Elixir, her three cats, and Eldritch…

| In Best Practices & Insights, On-Call Life

Why We Use On-Call Shadowing On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother…

| In On-Call Life, Operations Health

In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life,…

| In On-Call Life, Product

It’s rare to find a business today that doesn’t rely on digital technologies and services. Retail is one example: Whether customers are buying online or…

Over-What? If you’ve ever been on call, you know that the incidents don’t stop because you have the flu. Or when you’re attending your child’s…

| In HumanOps, On-Call Life, Operations Health

At PagerDuty, we believe the best way to truly understand the health of your employees is to leverage the real-time human data that is already…

| In Community, On-Call Life, Uncategorized

This month, our #PagerDutyAMA series led us to Alice Goldfuss, a systems punk currently helping GitHub run its cutting-edge container platform. She loves kernel crashes,…

| In DevOps, HumanOps, On-Call Life

“You code it, you own it” means engineers are called when the software and systems they’ve built fail in production and it’s their responsibility to…

| In On-Call Life, PagerDuty Life

The Alert A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the…

Many of PagerDuty’s customers innovate at a rapid pace — they are rarely satisfied with the status quo. They want to keep improving the way…

Credit: NASA Organizations need many incident commanders to provide a high level of service to their customers while avoiding on-call load. Many shy away from…