“Customer obsessed.” “Customer-centric.” “Customer-first.” For CEO’s everywhere, setting and maintaining a coordinated focus on the customer has become a top priority when driving innovation. After…
| In On-Call Life
Kelsey Shannahan is a Senior Developer at a leading healthcare IT company in Columbus, Ohio. She is passionate about Elixir, her three cats, and Eldritch…
Why We Use On-Call Shadowing On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother…
In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life,…
| In On-Call Life, Product
It’s rare to find a business today that doesn’t rely on digital technologies and services. Retail is one example: Whether customers are buying online or…
Over-What? If you’ve ever been on call, you know that the incidents don’t stop because you have the flu. Or when you’re attending your child’s…
At PagerDuty, we believe the best way to truly understand the health of your employees is to leverage the real-time human data that is already…
| In Community, On-Call Life, Uncategorized
This month, our #PagerDutyAMA series led us to Alice Goldfuss, a systems punk currently helping GitHub run its cutting-edge container platform. She loves kernel crashes,…
| In DevOps, HumanOps, On-Call Life
“You code it, you own it” means engineers are called when the software and systems they’ve built fail in production and it’s their responsibility to…
| In On-Call Life, PagerDuty Life
The Alert A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the…
Many of PagerDuty’s customers innovate at a rapid pace — they are rarely satisfied with the status quo. They want to keep improving the way…
| In Best Practices & Insights, Incident Management & Response, Incident Management Best Practices, On-Call Life
Credit: NASA Organizations need many incident commanders to provide a high level of service to their customers while avoiding on-call load. Many shy away from…
Zayna Shahzad is a Software Engineer at PagerDuty on the Mobile Team. She works on the Android and iOS PagerDuty apps offered through the App…
| In Collaboration, On-Call Life
In today’s integrated digital economy, the IT infrastructures at most corporations can no longer exist in silos. The overwhelming benefit of integration is the rapid…
| In Features, On-Call Life
Here at PagerDuty, we understand that being on-call can be a lot of work. In addition to triaging, assessing, and resolving incidents as they arise,…
| In Announcements, Features, On-Call Life
Designed For The Developer The role of the software developer has been rapidly changing. As a developer, you already know that your involvement doesn’t end…
| In On-Call Life
The on-call engineer has a critical role to play in incident management. They can mean the difference between an incident turning critical or being managed…
| In Ideas, On-Call Life
The on-call engineer has a critical role to play in incident management. Since on-call engineers are the first responders, they can mean the difference between…