On-Call Life

“You code it, you own it” means engineers are called when the software and systems they’ve built fail in production and it’s their ...

The Alert A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the...

Many of PagerDuty’s customers innovate at a rapid pace — they are rarely satisfied with the status quo. They want to keep improving the way...

Becoming a new parent has been one of the most difficult challenges I’ve ever faced. That wasn’t a huge surprise; I’d been fully expecting it...

Credit: NASA Organizations need many incident commanders to provide a high level of service to their customers while avoiding on-call load. Many shy ...

Zayna Shahzad is a Software Engineer at PagerDuty on the Mobile Team. She works on the Android and iOS PagerDuty apps offered through the App...

In today’s integrated digital economy, the IT infrastructures at most corporations can no longer exist in silos. The overwhelming benefit of ...

Here at PagerDuty, we understand that being on-call can be a lot of work. In addition to triaging, assessing, and resolving incidents as they arise...

Designed For The Developer The role of the software developer has been rapidly changing. As a developer, you already know that your involvement doesn...

The on-call engineer has a critical role to play in incident management. They can mean the difference between an incident turning critical or being ...

The on-call engineer has a critical role to play in incident management. Since on-call engineers are the first responders, they can mean the ...

CA Technologies is a pillar of the tech industry. They are an organization that has helped thousands of companies globally manage their ...

Cloud-Powered Application Incident Resolution Google as an organization amazes me everyday. The great things they do that impact people’s lives ...

Operational Intelligence Meets the Fastest Path to Incident Resolution Splunk Enterprise is the industry-leading platform for machine data. It ...

Have you ever caught a ticket that you just couldn’t figure out? You spend hours on Google, slowly reading the entirety of Stack Overflow, while...

While I’ve had an interest in computers for almost as long as I can remember, it wasn’t until I was a freshman in college that...

Incident management is a key facet of supporting applications. When working on an application, we spend the vast majority of time on its release to...

  It generally pays to look beyond labels, such as “incident management” (which usually means much more than receiving and responding...