| In On-Call Life

Kelsey Shannahan is a Senior Developer at a leading healthcare IT company in Columbus, Ohio. She is passionate about Elixir, her three cats, and Eldritch…

| In Best Practices & Insights, On-Call Life

Why We Use On-Call Shadowing On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother…

| In On-Call Life, Operations Health

In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life,…

| In On-Call Life, Product

It’s rare to find a business today that doesn’t rely on digital technologies and services. Retail is one example: Whether customers are buying online or…

Over-What? If you’ve ever been on call, you know that the incidents don’t stop because you have the flu. Or when you’re attending your child’s…

| In HumanOps, On-Call Life, Operations Health

At PagerDuty, we believe the best way to truly understand the health of your employees is to leverage the real-time human data that is already…

| In Community, On-Call Life, Uncategorized

This month, our #PagerDutyAMA series led us to Alice Goldfuss, a systems punk currently helping GitHub run its cutting-edge container platform. She loves kernel crashes,…

| In DevOps, HumanOps, On-Call Life

“You code it, you own it” means engineers are called when the software and systems they’ve built fail in production and it’s their responsibility to…

| In On-Call Life, PagerDuty Life

The Alert A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the…

Many of PagerDuty’s customers innovate at a rapid pace — they are rarely satisfied with the status quo. They want to keep improving the way…

| In On-Call Life

Becoming a new parent has been one of the most difficult challenges I’ve ever faced. That wasn’t a huge surprise; I’d been fully expecting it….

Credit: NASA Organizations need many incident commanders to provide a high level of service to their customers while avoiding on-call load. Many shy away from…

Zayna Shahzad is a Software Engineer at PagerDuty on the Mobile Team. She works on the Android and iOS PagerDuty apps offered through the App…

| In Collaboration, On-Call Life

In today’s integrated digital economy, the IT infrastructures at most corporations can no longer exist in silos. The overwhelming benefit of integration is the rapid…

| In Features, On-Call Life

Here at PagerDuty, we understand that being on-call can be a lot of work. In addition to triaging, assessing, and resolving incidents as they arise,…

| In Announcements, Features, On-Call Life

Designed For The Developer The role of the software developer has been rapidly changing. As a developer, you already know that your involvement doesn’t end…

| In On-Call Life

The on-call engineer has a critical role to play in incident management. They can mean the difference between an incident turning critical or being managed…

| In Ideas, On-Call Life

The on-call engineer has a critical role to play in incident management. Since on-call engineers are the first responders, they can mean the difference between…

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