Etsy occasionally runs an engineer exchange program, where they trade engineers with another tech company to give both organizations insight into what the other does differently. PagerDuty was their most recent participant, and in May, I had the pleasure of spending a week at Etsy’s office in Brooklyn. I learned from their practices, observed what they were doing well, and gained insight into their team dynamics. Etsy has an amazing culture, and I observed the customs they put into place to maintain their environment of empathy, autonomy, and learning. It was a great example of the traditions a company can foster to maintain a productive and happy work environment.
Everyone wants to optimize their team’s performance, but coming up with a good plan for doing so isn’t always easy. That’s why operationally mature DevOps teams use metrics to gain valuable insight into their work, enhance the their capacity, and drive cultural change. Here we outline the key metrics that you should be monitoring and talk about how they can influence your team’s culture and performance.
Whether your server’s CPU is pegged at 100% or someone is chopping down your rainforest, PagerDuty has no opinions on how you use our platform to trigger a response from your on-call team. But here’s one area where we do have a strong opinion: alerting on business metrics. You should do it.
This is a guest blog post written by Anthony Gibbons, the Operations Manager at Airhead Education. Anthony gives his perspective as a startup setting up PagerDuty as their IT Operations Software: “With the advent of cloud services and companies willing to integrate with each other, it is now entirely possible for a small startup to use the same monitoring tools as industry stars such as Airbnb, Pinterest and Path… It probably took me an hour to integrate all of my services with PagerDuty.”
No matter what team you’re on, PagerDuty helps you resolve incidents faster. DevOps involves collaboration across multiple teams for better reliability and quality assurance. Having a central, shared tool like PagerDuty to manage incidents across the company makes that collaboration a heck of a lot simpler. Our new team organization feature makes it even easier for different teams like Operations, Development, and Customer Support to work together. Here’s how
We hosted our first user group last week at PagerDuty HQ! Not only did we gather our awesome customers and enjoy the taco bar and cervezas, but we got to learn a lot from our them, share our roadmap – and our customers learned from each other, too. We really value user feedback as part of how and why we build our product. We wanted to share some key takeaways from our sessions during the event.