Innovation

The Transformers

I recently had the privilege of spending a full day with a small group of our customers. The attendees were leaders in their development and IT ...

Features

7 Benefits of Incident Management in Supporting Applications

Incident management is a key facet of supporting applications. When working on an application, we spend the vast majority of time on its release to ...

Alerting

Reducing Technical Debt With Incident Management

  It generally pays to look beyond labels, such as “incident management” (which usually means much more than receiving and responding...

Alerting

Let ‘Team Responders’ Accident-Proof Your Incident Response

Accidents Happen It’s a fact: well-meaning team members, in the heat of the moment – and often in the middle of the night – sometimes ...

DevOps

3 Steps for Handling Failure with a DevOps Mindset

Many DevOps companies embrace risk, but fear of failing is hard-wired into most of us. Here are 3 ways to handle an emotional reaction to failure...

DevOps

The DevOps Democracy

Democracy: the great experiment. The voice of the people leading. The end of rigid and overbearing hierarchies. These principles have been with us for...

Alerting

Five Ways to Create a Data-Driven Culture

No one should need to be convinced the value of good data. It gives you the confidence to make decisions quickly and with less risk, it allows you to ...

On-Call Life

Why VPs Should Care About Engineer Burnout

Too many companies take the happiness of their engineers for granted. This is a huge mistake, especially since engineers are doing important work for ...

Community

Three Ways to Ramp Up Your Enterprise IT Operations Management

As indicated in a survey conducted by Forrester Research, a well-constructed IT Operations management system provides fast alert notification, keeps ...

Alerting

On-Call Best Practices: Page Your Manager

Having one person on-call isn't enough. What happens if your on-call engineer sleeps through their alert? What happens if their phone's battery dies ...

Alerting

Why We Didn’t Build a Native Chat Client

Transparency and collaboration are at the core of DevOps philosophy, and ChatOps is an important aspect of both. ChatOps puts an entire team or ...

Alerting

The Best Metrics for Driving Cultural Change in DevOps Teams

Everyone wants to optimize their team’s performance, but coming up with a good plan for doing so isn’t always easy. That’s why operationally ...

Alerting

Monitoring Business Metrics and Refining Outage Response

Whether your server’s CPU is pegged at 100% or someone is chopping down your rainforest, PagerDuty has no opinions on how you use our platform to ...

Alerting

Customer Perspective: Setting Up IT Operations Software for Startups

This is a guest blog post written by Anthony Gibbons, the Operations Manager at Airhead Education. Anthony gives his perspective as a startup setting ...

Alerting

The Discovery of Apache ZooKeeper's Poison Packet

ZooKeeper, for those who are unaware, is a well-known open source project which enables highly reliable distributed coordination. It is trusted by ...

Alerting

Eliminate Alert Fatigue with PagerDuty and Event Enrichment

We, as IT professionals, have ever-expanding access to more accurate Ops telemetry. With this data, we have an incredible amount of visibility into ...

Alerting

Calculating your Incident Management ROI

Outages are typically expensive for your business, not to mention a headache for your team. Improving your processes and tools for responding to ...

Alerting

Transitioning to a DevOps Model

As the pace of development and business continues to scale, teams need an agile and collaborative work environment to succeed. Moving to a DevOps ...