Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Check out the latest capabilities we released.
Flexible schedules, escalations, & alerting
Automated, best practice incident response
Powerful context & noise reduction at scale
Quantify real-time business & technical impact
Improve with modern, prescriptive insights
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
We've created a maturity model to assist on the journey to digital operations excellence. Take our short assessment to find out where your team falls!
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
In part 2 of our postmortem series, we dig into how to establish a culture of continuous learning, from getting leadership on board to invoking...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
We’re pleased to re-post this article by David Shackelford. The article was originally published on DevOps.com.
As the pace of development and business continues to scale, teams need an agile and collaborative work environment to succeed. Moving to a DevOps model is a critical part of setting your engineering teams up to succeed, but making the transition can be challenging for many companies.
DevOps is a movement in the software world that focuses on collaboration between developers and operations, customer empathy and infrastructure automation. In traditional models, developers write code and then hand it to operations teams to deploy and and run in a production environment. This often leads to a lack of ownership between the two teams (“It worked on my local box!”) as well as a slower pace of development. In a DevOps model, by contrast, the two teams work closely with each other, and toward common, customer-facing goals – developers take ownership of their code even while it’s in production, and operations teams build tooling and processes that help developers write, test and ship code faster and more easily.
By breaking through traditional developer-operations walls, development happens faster and with more customer empathy, ultimately resulting in a better customer experience and a happier team. Rather than seeing the other team as a gate or obstacle, if done right, developers and operations see each other as teammates working to deliver value to the customer and business.
Unfortunately, introducing DevOps culture and practices to your company isn’t easy. Big changes to long-entrenched silos can generate resistance, and business leaders are often scared of the costs that come with change. To combat these concerns and hesitations, we’ve highlighted a few tips for transitioning to a DevOps model.
At the heart of DevOps is improved collaboration between your Operations and Development teams. You’re probably not starting from a vacuum, though – look at and talk about the best examples of how your operations and software development teams are collaborating today. Are there particular dev/ops groups that are already working tightly together, championing great communication or doing joint planning? Focusing on what is already working and how to make it work better, rather than what’s broken, keeps things positive and more likely to succeed.
You could set up a group brainstorming session to discuss, or have one-on-one conversations with individual team members, depending on the format that you think will help people open up more easily. This article highlights opportunities for collaboration across the application delivery lifecycle, and could provide a useful framework for asking questions and identifying opportunities.
In addition to the state of collaboration, you’ll also want to look for process successes and breakdowns in how you deploy and maintain applications, services and infrastructure. Identify the biggest opportunities for improvement – do your builds and test take hours? Are your 20 development teams all competing for the same three staging environments? Being able to quantify the impact of these pain points can help defend the transition to business stakeholders who may not have as much on-the-ground context about your teams’ pain points.
It’s also important to build an understanding of the different perspectives operations and development teams may have. If your organization has traditionally been very siloed, thinking about other teams’ goals when planning and prioritizing may be a new mindset. Sharing each team’s objectives and what success looks like for them can help build this understanding and empathy. Focus on transparency (a framework like OKRs can help) to avoid conflict from mismatched assumptions about priorities.
Once you’ve identified opportunities to improve the collaboration and workflow between developers and operations, it’s time to create a specific plan. Pick key opportunities and identify the first few steps to make a difference. Courtney Nash recommends starting with a group of people who are receptive to the vision and picking a small product or service as a test-bed. When implementing big changes, it helps to start small and scale from there after proving success.
Engineers are not always known for their people skills, but transitioning to DevOps is as much about people as it is about process and tools. Throughout this whole process, you’ll want to be investing key stakeholders in your team and company in the transition. Change management sounds awfully corporate, but at it’s heart, it’s about making sure you build support for your projects and goals by collecting input from key stakeholders: gathering their feedback and goals, sharing and re-shaping your plan based on their input, and communicating your progress with them. It’s always easier to work in silos with people that already agree with you, but for lasting change, you’ll need to invest in building support across teams and throughout your organization.
Finally, pick realistic timelines and objectives. It’s important to note that some effects of the change may take longer to realize as people ramp up on new tools and ways of working. Don’t discount or neglect the amount of time required for training, and try not to be fazed if the first project you pick doesn’t turn out to be a good one. As Courtney Nash mentions, Nordstrom.com realized their first project was not ultimately the right one to start with. Importantly, they didn’t give up, instead choosing a different, better-suited application.
While it’s rare for timelines in complex systems to happen exactly as planned, it’s important to timebox your work so that you can measure and reflect on how it went.
After the specific milestone you’ve chosen, bring stakeholders together and run a retrospective. There are a lot of great resources out there to help with good retrospectives, but regardless of approach, make sure you make an intentional space to look critically at your results, celebrate success, and think about how you’d like to change or iterate the process for the future.
When reflecting on progress, it’s important to be candid and honest while assuming the best intentions of your teammates. You are guaranteed to make mistakes – that’s inevitable with any new process – but remember (and help others remember) that you’re all working toward the same purpose and share a common set of values and goals.
Adopting DevOps is a big change for an organization, and there will be bumps along the road. At the end of the day, though, the rewards of tighter collaboration among teams and a more empathy-driven engineering culture can be really powerful, and will show in product quality, velocity and team morale.
This is a guest post by Ilan Rabinovitch, Director of Product Management at Datadog. The convergence of rapid feature development, automation, continuous delivery, and the shifting...
Dynamic Notifications are now out in the wild! With our launch today, we give PagerDuty users the power to dynamically adjust how they are notified...
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2019