Stakeholder Communication and Management

When customer impact is involved, incident response becomes business response. PagerDuty for Stakeholders provides executives and key internal business partners with proactive information about an incident's scope of impact and progress towards resolution.

Real-time updates on incidents and customer impact

Keep stakeholders in the loop

Ensure that stakeholders receive communications about the business services they care most about with the context necessary for them to best support responders.

Remove communication overhead

Share key incident updates with business partners with minimal toil via customizable rich text templates and status pages.

Know when to take action

A unified view into system performance helps teams keep a pulse on customer experience and decide the right course of action.

"Typically, when you work an incident, you just focus on solving it and communication is not a high priority. But with PagerDuty, we can just automate response plays and automatically notify key stakeholders about the status throughout the course of an incident. It’s a really important benefit for our organization."

Joan Martinez Engineering Manager of Infrastructure and Security at Glovo

Product capabilities

  • Stakeholder subscriptions
  • Status update notification templates
  • Web and mobile status dashboard
  • Dynamic Service Graph