Event Enrichment Platform (EEP) Joins PagerDuty to Cut Alert Fatigue

Operations teams are receiving more telemetry data from monitoring systems than ever before. But they are struggling to sift through this data to find what really matters – resulting in alert fatigue and missed alerts. For this reason, we’re proud to announce that long-time partner Event Enrichment HQ is joining the PagerDuty family to deliver the industry’s first integrated event management and incident resolution platform. Adding Event Enrichment HQ and its keystone product, the Event Enrichment Platform (EEP), to PagerDuty helps you quiet your noisy monitoring systems, reduce alert fatigue, and slash your incident resolution times.

It’s a Match! Swipe Incidents with PagerDuty Mobile App Update

We’re pleased to announce our fourth major mobile release, which brings some significant improvements to the performance and usability of key parts of the app. With all these changes, it’s faster and easier than ever to see, investigate, and take action on problems in your system — driving down resolution time and helping your team improve your operations performance.

New Updates to Advanced Analytics

We’re pleased to announce improvements to our reporting capabilities that enable teams to gain even greater insight. Now, teams can optimize their monitoring by visualizing metrics such as common incidents, SLA performance, and noisy incidents.

PagerDuty Guarantees Uptime with Downtime Insurance

Here at PagerDuty, reliability is our business, and we aim to prove it with our actions, not just our words. We’ve spent over six years bulletproofing our software for our customers, and we’ve operated under a strict reliability SLA ever since. Now, we’re backing our code and infrastructure by becoming the first company to extend customers a multi-million dollar downtime insurance guarantee. We have put so many failsafes into our product that, if we have an outage, we’ll compensate you for lost revenue that that occurs a result of our downtime.

Why We Didn’t Build a Native Chat Client

Transparency and collaboration are at the core of DevOps philosophy, and ChatOps is an important aspect of both. ChatOps puts an entire team or organization’s work in one place – everyone’s actions, notifications and diagnoses happen in full view. A native PagerDuty chat client would be designed for use during incidents, and wouldn’t replace the chat client you use every day. Having two different chat records, which a native chat client would encourage, runs counter to the DevOps philosophy.

Gain Greater Context with Rich Incidents

The site is down. Alarms are going off. Before you can fix anything, you first have to understand what’s going on. And gaining context can be hard as you look across multiple systems and metrics. We’re pleased to announce Rich Incidents, a new feature for PagerDuty that helps incident responders gain additional context. Now, responders can go straight from an alert to a conference bridge, chat room, or runbook, giving them instantaneous access to each other and to any documentation they might need. Additionally, embedded graphs give more context into an incident, helping you respond faster and maintain a dependable product for your customers.

PagerDuty Introduces Team Organization Feature

No matter what team you’re on, PagerDuty helps you resolve incidents faster. DevOps involves collaboration across multiple teams for better reliability and quality assurance. Having a central, shared tool like PagerDuty to manage incidents across the company makes that collaboration a heck of a lot simpler. Our new team organization feature makes it even easier for different teams like Operations, Development, and Customer Support to work together. Here’s how

New! Fully Native Mobile Apps & Ack from Push

Making mobile incident response even easier More and more, responders are using the PagerDuty mobile app as their first response tool to critical incidents. Just this past fall, push overtook email as our most popular alerting method, and customers continue to tell us our mobile app is one of their favorite parts of PagerDuty. We’ve […]

New! Log in to PagerDuty with Google

Last year, we launched Single Sign-On (SSO) to make it easier and more secure to manage your PagerDuty users. We’re excited to add Google Apps as an SSO partner alongside Okta, OneLogin, Ping Identity, Active Directory, and more. Get the details in this post.