The site is down. Alarms are going off. Before you can fix anything, you first have to understand what’s going on. And gaining context can be hard as you look across multiple systems and metrics. We’re pleased to announce Rich Incidents, a new feature for PagerDuty that helps incident responders gain additional context. Now, responders can go straight from an alert to a conference bridge, chat room, or runbook, giving them instantaneous access to each other and to any documentation they might need. Additionally, embedded graphs give more context into an incident, helping you respond faster and maintain a dependable product for your customers.
No matter what team you’re on, PagerDuty helps you resolve incidents faster. DevOps involves collaboration across multiple teams for better reliability and quality assurance. Having a central, shared tool like PagerDuty to manage incidents across the company makes that collaboration a heck of a lot simpler. Our new team organization feature makes it even easier for different teams like Operations, Development, and Customer Support to work together. Here’s how
Making mobile incident response even easier More and more, responders are using the PagerDuty mobile app as their first response tool to critical incidents. Just this past fall, push overtook email as our most popular alerting method, and customers continue to tell us our mobile app is one of their favorite parts of PagerDuty. We’ve […]
Last year, we launched Single Sign-On (SSO) to make it easier and more secure to manage your PagerDuty users. We’re excited to add Google Apps as an SSO partner alongside Okta, OneLogin, Ping Identity, Active Directory, and more. Get the details in this post.
Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now automatically resolve email incidents, and you can add custom text from the emails into the incident. This helps keep everybody in the loop when your systems recover, as well as improves the accuracy of […]
We love hackday here at PagerDuty – it’s a great opportunity for everyone at the company to work on projects they’re passionate about, get the creative juices flowing, and see how we can mix up the tools and technologies we know to help out our users and each other. Last month was one of PagerDuty’s […]
Getting paged for an incident and rushing to your computer only to find that the incident was auto-resolved or acknowledged by another team member is incredibly frustrating. We’ve heard the feedback loud and clear, and we’ve recently released incident status update notifications – now you can customize how you’d like to be alerted when the […]
Advanced Analytics was a big project for us – not only was it a big step toward helping operations teams improve their performance with actionable data, but it also presented a complex design and engineering challenge. Designing to Solve Problems When we design new features, we always want to ensure that we solve real problems […]
“True genius resides in the capacity for evaluation of uncertain, hazardous, and conflicting information” – Winston Churchill IT Operations teams are awash in data – today’s technology has enabled us to capture millions of data points about what’s happening with our systems and people. Making sense of that data can be a challenge, but it’s necessary to […]
Using a little code inspiration from the Gmail Lamp, Daniel Gentleman of Thoughtfix (@Thoughtfix) built an awesome PagerDuty Arduino integration by combining an Arduino YUN, a 3D printed sphere and Adafruit’s Neopixel Ring to create visual status check of his PagerDuty dashboard. Check it out in the video of his device (and his cat) in […]