What’s New: Updates to Event Intelligence, Integrations, and More!

by Vera Chan July 22, 2021 | 6 min read

If you thought that the product announcements from PagerDuty’s largest event of the year, PagerDuty Summit 2021, was all we had in store for you, think again! We’re excited to announce that the July Release comes with a new set of updates and enhancements to the PagerDuty platform!

This month’s release includes updates that will help our customers:

  • Improve response time through automation
  • Streamline communication and collaboration during incident response via enhanced ChatOps integrations
  • Reduce cognitive load and richer context through machine learning and AIOps

You can learn about our latest capabilities via the Q1 PagerDuty Pulse or read below for the highlights.

Runbook Automation

PagerDuty Runbook Automation helps reduce toil and escalations and improve response times through automating repetitive or manual tasks.

The Rundeck 3.4.0 and Rundeck 3.4.1 updates include a redesigned user interface and new Rundeck Enterprise capabilities. These capabilities are all designed to improve user experience, streamline configuration management, and tighten and provide more granular security controls.

To learn more about the release, watch the “What’s new in Rundeck 3.4” session from PagerDuty Summit 2021. You can also read about all the features in the release blog or the 3.4.0 and 3.4.1 release notes.

Event Intelligence & AIOps

PagerDuty’s Event Intelligence enables better noise and complexity management. The following new capabilities help save time by leveraging AIOps and machine learning to deliver centralized context. This allows teams to act rapidly when issues arise by accelerating root cause and contributing factor identification.

Outlier Incident: You can now use historical incident and alert data to identify incidents that are anomalies, rare occurrences, or happen frequently. See these patterns more easily than before without having to manually compile information in one-off dashboards or sort through operations spreadsheets when every second matters.

View the demo or learn more.

Change Correlation: A majority of incidents are caused by changes to code or infrastructure, but it can be difficult to identify which changes could have potentially caused an incident. Change Correlation surfaces changes that most likely caused an issue based on time of occurrence, related service, or machine learning analysis of similar incidents.

View the demo or learn more.

Custom Change Event Transformer: The custom change event transformer capability enables you to send change events from any system to PagerDuty. Convert an event in any format into a PagerDuty change event via javascript and view recent changes both in PagerDuty’s Recent Changes feature and as additional context in the incident’s details.

View the demo or learn more from the knowledge base!

New Service Create Flow: Enjoy the simple and intuitive guided flow to set up a well-configured service. New users can feel confident that service setup is completed according to their needs and that their service is ready to go.

View the demo or learn more from the knowledge base!

New Service Profile Updates: The new service profile will fully replace the service details page on August 31, 2021. Users with access to the previous service profile page can now view the new one. Updates include the ability to view recent change events, add and view dependencies, and add runbooks or a communication channel to streamline incident response.

Learn more here.

Partner Ecosystem & Integrations

This release includes updated ChatOps integrations with Slack and Microsoft Teams. These capabilities help teams collaborate and communicate more efficiently, perform incident actions at the click-of-a-button, and enhance context to triage and remediate incidents faster. Responders can stay in their preferred apps without context-switching while the entire organization benefits from enhanced visibility into current business-impacting issues.

Stakeholder Updates in ChatOps: New to the PagerDuty Slack integration and PagerDuty Microsoft Teams integration is the ability to communicate and provide status updates to business stakeholders across the organization directly within Slack and Microsoft Teams. This involves less context-switching and results in fewer interruptions.

Pictured above: PagerDuty Slack Integration (Stakeholder Updates)Pictured above: PagerDuty Microsoft Teams (Stakeholder Updates)

To learn more:

Incident Context and Actions in Microsoft Teams: With incident context in Microsoft Teams, responders are equipped with clear, actionable data to help them quickly triage and coordinate effective incident response.

After an incident notification has been posted in a channel, channel members can perform the following incident actions: Acknowledge, Resolve, Add Note, Add Status Update, and Create a Meeting!

Webhooks V3

Improved webhooks delivery now provides standardized, flexible, and reliable webhook payloads, even for larger amounts of data. A Webhooks V3 subscription will send a webhook to an endpoint every time an event occurs during an incident within a desired scope, such as a service or team. This update supports secure webhook signing for better authorization as well as additional event types including: priority_updated, responder.added, and responder.accept/decline events.

Webhooks V1 and V2 are being deprecated on November 13, 2021 and March 31, 2022 respectively.

View the demo or learn more in the knowledge base!

PagerDuty Where You Are

The following mobile app and PagerDuty Analytics updates embody the benefits of working anywhere while collaborating and communicating with team members or stakeholders across the organization.

Past Incidents on Mobile: View past resolved incidents in the PagerDuty mobile app that have similar metadata and were generated on the same service as the current active incident. This additional context facilitates accurate triage and also reduces resolution time. Responders can see whether they, or someone on their team, have been involved in a similar previous incident and dive into details to discover what remediation steps were taken.

To learn more, you can:

Slack Insights Previews

PagerDuty Analytics offers pre-built metrics and prescriptive dashboards. Users can paste a curated Insights URL from PagerDuty Analytics into Slack and see the link preview directly within Slack (in both #channels and direct messages). Allowing the link to unfurl a visual directly in Slack makes report sharing easier and empowers more data-driven decision making.

View the demo and learn more here.


We’ve consolidated all of the latest product demos into a playlist that you can watch on demand in the Q1 PagerDuty Pulse.

If your team could benefit from any of these enhancements, be sure to contact your account manager and sign up for a 14-day free trial.