We’re pleased to announce improvements to our reporting capabilities that enable teams to gain even greater insight. Now, teams can optimize their monitoring by visualizing metrics such as common incidents, SLA performance, and noisy incidents.

Transparency and collaboration are at the core of DevOps philosophy, and ChatOps is an important aspect of both. ChatOps puts an entire team or organization’s work in one place – everyone’s actions, notifications and diagnoses happen in full view. A native PagerDuty chat client would be designed for use during incidents, and wouldn’t replace the chat client you use every day. Having two different chat records, which a native chat client would encourage, runs counter to the DevOps philosophy.

| In Alerting, Announcements, Features

The site is down. Alarms are going off. Before you can fix anything, you first have to understand what’s going on. And gaining context can be hard as you look across multiple systems and metrics. We’re pleased to announce Rich Incidents, a new feature for PagerDuty that helps incident responders gain additional context. Now, responders can go straight from an alert to a conference bridge, chat room, or runbook, giving them instantaneous access to each other and to any documentation they might need. Additionally, embedded graphs give more context into an incident, helping you respond faster and maintain a dependable product for your customers.

| In Features, On-Call Life, Reliability

No matter what team you’re on, PagerDuty helps you resolve incidents faster. DevOps involves collaboration across multiple teams for better reliability and quality assurance. Having a central, shared tool like PagerDuty to manage incidents across the company makes that collaboration a heck of a lot simpler. Our new team organization feature makes it even easier for different teams like Operations, Development, and Customer Support to work together. Here’s how

| In Announcements, Features, Product

Making mobile incident response even easier More and more, responders are using the PagerDuty mobile app as their first response tool to critical incidents. Just…

| In Announcements, Features, Product

Last year, we launched Single Sign-On (SSO) to make it easier and more secure to manage your PagerDuty users. We’re excited to add Google Apps as an SSO partner alongside Okta, OneLogin, Ping Identity, Active Directory, and more. Get the details in this post.

| In Announcements, Features, Product

Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now automatically resolve email incidents,…

| In Events, Features

We love hackday here at PagerDuty – it’s a great opportunity for everyone at the company to work on projects they’re passionate about, get the…

| In Features

Getting paged for an incident and rushing to your computer only to find that the incident was auto-resolved or acknowledged by another team member is…

| In Features

Advanced Analytics is now called Advanced Reporting, which includes Team, System, and User Reports. PagerDuty Analytics is a new product that surfaces the most critical…

| In Announcements, Features, Operations Performance

Advanced Analytics is now called Advanced Reporting, which includes Team, System, and User Reports. PagerDuty Analytics is a new product that surfaces the most critical…

| In Features, Partnerships

Using a little code inspiration from the Gmail Lamp, Daniel Gentleman of Thoughtfix (@Thoughtfix) built an awesome PagerDuty Arduino integration by combining an Arduino YUN,…

| In Features, Partnerships

Guest blog post from Simon Westlake is the Chief Technical Officer for Powercode, a complete CRM, OSS and billing system designed for ISPs. Powercode is…

| In Features, Operations Performance

PagerDuty can help you gain insight into your Operations, helping you better manage and prevent incidents. With PagerDuty, you can streamline your incident response, manage…

Since we launched on-call handoff notifications, lots of our customers have used them to be notified about their on-call responsibilities to make sure they never…

In February, we launched On-Call Handoff Notifications so you never forget that you are on-call, missing an alert! By popular demand, we’ve tweaked this feature…

| In Announcements, Features

Our new version of the iOS and Android mobile apps makes push notifications even better. We’ve seen the use of push notifications increase since we…

| In Announcements, Features

In our quest to bring better and more functionality to our iOS and Android mobile apps, we will soon be releasing a new version that…

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