Best Practices & Insights, Operations Health
How to Ace Your Services with PagerDuty
It’s finals week for the US Open, one of the most celebrated sports events in the world. Tennis is my favorite sport to watch as...
ITOps, Operations Health
3 Ways You Might Have a NOC Process Hangover
NOC, or network operation center, processes have been set in stone for decades. But it’s time for some of these processes to evolve. Digital transformation...
Digital Operations, Operations Health
How service ownership can help you grow your operational maturity
Digital operations management is about harnessing the power of data to act when it matters the most. It’s also about having the right processes and...
Digital Operations, Digital Transformation, Operations Health
ChatOps and Mobile Adoption: The Power of Teams Working Where They Are
The way we socialize, learn, shop, and receive care has changed drastically over the last 18 months. For many of us, perhaps one of the...
6 min read
Digital Operations, Operations Health
What Operational Maturity Looks Like Today With PagerDuty’s Kyle Duffy
Companies that underwent accelerated digital transformations during the past 18 months are looking to understand how they can improve their operational maturity to handle the...
Digital Operations, Operations Health
The Cost of Increasing Incidents: How COVID-19 Affected MTTR, MTTA, and More
Digital transformation accelerated for many companies during the last 18 months. While it may have been on the agenda prior to COVID-19, teams were pushed...
Digital Operations, Operations Health
PagerDuty’s Engineering Management Handbook for Healthier Teams and Services
This July, we launched The State of Digital Operations, which sheds light on the volume of real-time work, its growth over time, and how that...
Digital Operations, Operations Health
Has the firefighting stopped? The effect of COVID-19 on on-call engineers
With digital becoming the primary channel for work, education, shopping, and entertainment in the last 18 months, it’s no surprise that workloads for technical teams...
Digital Operations, Operations Health
The top 4 key levers to build towards long-lasting digital operations maturity
Digital operations maturity is a journey. The first step is to understand where you are, where you want to get to, and what’s keeping you...
On-Call Life, Operations Health
Answer to the Ultimate Question of (On-Call) Life, the Universe, and Everything: 71
In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life,...
HumanOps, On-Call Life, Operations Health
The State of Operations Health in the World of DevOps
At PagerDuty, we believe the best way to truly understand the health of your employees is to leverage the real-time human data that is already...
Operations Health, Product
What’s Team Health Got to Do With the World Cup?
Once every four years, an event of global proportions comes around. Once every four years, an event leaves people around the world crying tears of...