Enhance Your Customer Service with PagerDuty for ServiceNow CSM

By Hadijah Creary | In Customer Service, Customer Support

Tags

In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs)…

Top tips to make Round Robin Scheduling successful for your team

By Hannah Culver | In Best Practices & Insights, Customer Support, ITOps, Product

Tags Best Practices, customer support, ITOps, product

You may have heard of Round Robin Scheduling before and thought to yourself, is this right for my team? Understanding how Round Robin Scheduling can…

Customer Experience: The Good, the Bad, and the Ugly

By Steve Barrett | In Customer Service, Customer Support

Tags chatbot, chatops, customer experience, Customer Service, digital operations

This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford…

How Customer Success Uses PagerDuty

By Kaylin Luecht | In Best Practices & Insights, Customer Support, Use Cases & Solutions

Tags customer success, customer support, PDSummit17, use cases

Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales organization,…