Customer Experience: The Good, the Bad, and the Ugly

By Steve Barrett | In Customer Service, Customer Support

Tags chatbot, chatops, customer experience, Customer Service, digital operations

This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford…

How Customer Success Uses PagerDuty

By Kaylin Luecht | In Best Practices & Insights, Customer Support, Use Cases & Solutions

Tags customer success, customer support, PDSummit17, use cases

Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales organization,…