DevOps

Friends, Citizens, Marketers, Lend Me Your Ears

While Jay-Z taught me about bringing DevOps into Marketing, it was Shakespeare who really grounded me in the customer experience. I remember learning ...

Announcements

Announcing Real-Time Digital Operations Management for Azure and Visual Studio Team Services

Using DevOps to Build, Deliver, and Support Higher-Quality Microsoft Azure-Based Applications, Faster Microsoft provides .NET developers with a ...

Use Cases & Solutions

Marketing in Real Time

PagerDuty isn’t just for software developers. Individuals across the business are going on call because they too want to work in real time. And they...

Tech Talk

How-To: Twitter Trend Alert System

Hi! My name is Richard and I am a software engineering intern on the Platform Team here at PagerDuty. In other times of the year...

Use Cases & Solutions

What Is HybridOps?

Hybrid Ops—an amalgamation of CentralOps and DevOps—is gathering steam in the enterprise world. Historically, large enterprise organizations had ...

DevOps

How Jay-Z Helped Me Bring DevOps Into Marketing

Dear DevOps professional: Do you have a Hard Knock Life? I’ll admit, it’s pretty easy to get self-absorbed in our own 99 Problems and not...

Security

Life as a Security Incident Responder

I Spy With My Little Eye… “I would like to build out the ability to track who has clicked on the link.” When I sent that...

Use Cases & Solutions

5 Ways Customer Support Can Deliver Better Service in the Digital Economy

The customer support team is the face of your organization. It’s the group that your customers interact with most, and it plays a key role...

DevOps

Humanize Your Digital Operations

It’s 3 a.m., and you’re warm and cozy under your comforter, lost in a dream world, and blissfully unaware of the drool pooling on your...

Use Cases & Solutions

Modern Banking’s Hurdles in the Technology Race

With the rise in FinTech startups, increasingly stringent regulations, and changing customer behaviors and expectations, financial institutions need ...

DevOps

DevOps for Omnichannel Retailers

The battle between e-commerce and retail companies is converging as more retailers like Walmart look to augment their brick and mortar presence with ...

Best Practices & Insights

When an Incident Strikes: Comms Best Practices

As every business evolves into a digital business, and micro-moments matter more than ever to both revenue and brand equity, the need for effective ...

Best Practices & Insights

How Customer Success Uses PagerDuty

Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales ...

Collaboration

Incident Response: Protecting Your Brand and Reputation From the Get Go

Customers are loyal to companies with whom they feel a shared set of values. So when an unexpected event strikes a company, the resulting upheaval...

Use Cases & Solutions

Incident Response Dictates Financial Services Customer Perception

Financial institutions most often suffer the greatest consequences of a security breach because, as the infamous bank robber Willie Sutton once said...

Incident Management & Response

Incident Management for Regulated Industries

Being on-call is already a demanding and sometimes very unforgiving responsibility. If you are working in a regulated industry, however, the demands ...

Incident Management & Response

How Retailers Can Prevent Downtime with Incident Management

In recent years, it feels as if many major brands have suffered major infrastructure failures during one of the busiest holiday shopping days — ...

Security

The Secure Developer: Keeping PagerDuty Secure

A few weeks ago, the PagerDuty security team sat down with Guy Podjarny from The Secure Developer for a discussion on our security philosophy and...