Want to improve your email alerts? Think again. Monitoring systems can help you better manage your uptime, but even though you may spend a lot of time configuring checks and thresholds to identify problems early, your alerts are only as good as your incident response processes. Here are 5 reasons why you should ditch email alerts if you’re still using them.
As the pace of development and business continues to scale, teams need an agile and collaborative work environment to succeed. Moving to a DevOps model is a critical part of setting your engineering teams up to succeed, but making the transition can be challenging for many companies. In this post, we share some strategies for making the transition.
PagerDuty was built around one simple idea: waking up the right people when things break. When an event is triggered, PagerDuty makes magic to notify the right person or team that something is wrong. However, ensuring that the message makes it out of our pipeline to you isn’t so simple. Because we’re providing notifications when […]
This is the second post in our series on ChatOps In our last post, you learned what ChatOps is, how it works and the ways in which it can transform your organization. By promoting collaboration, communication and rapid learning, ChatOps presents some serious benefits not only for engineers, but also non-technical teams too. We want to […]
If you’ve used the term “DevOps” as a job title, you may have been making a big mistake. It sounds innocuous: After all, isn’t DevOps something that you do? If you’re a marketer, hiring manager or non-engineer at your company, it might seem like it. But nothing could be further from the truth. It’s actually a philosophy and set of practices that guides how your engineering and IT teams work. And using the term improperly doesn’t always sit well with tech teams, even if they have “DevOps Engineer” on their LinkedIn profile.
We weigh the pros & cons of adopting remote work policies, and what to consider if you’re thinking about ditching the office Remote work in ops is divisive. The perks of working from home, your local coffee shop, wherever, can be quite obvious to engineers and contributors. But some team leaders and company execs aren’t buying […]
Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now automatically resolve email incidents, and you can add custom text from the emails into the incident. This helps keep everybody in the loop when your systems recover, as well as improves the accuracy of […]
Help your teams communicate and collaborate better You’re probably hearing the word ChatOps more and more – at conferences, on Reddit and Hacker News, around the water cooler (or keg) – but what does it actually mean? And why and how would you implement it at your organization? ChatOps, a term widely credited to GitHub, […]
Including PagerDuty As your company’s infrastructure grows, so do the tools used to keep things up and running. The same is true for customer service tools to maintain high customer satisfaction in this always-on world. Because of that many customer service teams are already using Desk.com and PagerDuty together to maximize their time and their […]
You like sleep and weekends. Customers hate losing access to your system due to maintenance. PagerDuty operations engineer Doug Barth has the solution: Ditch scheduled maintenance altogether. That sounds like a bold proposition. But as Doug explained at DevOps Days Chicago, it actually makes a lot of sense. Scheduled maintenance tends to take place late […]