New! Automatically Resolve Email Incidents with Email Parsing

- December 17, 2014

Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now automatically resolve email incidents, and you can add custom text from the emails into the incident. This helps keep everybody in the loop when your systems recover, as well as improves the accuracy of […]

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So, What is ChatOps? And How do I Get Started?

- December 2, 2014

Help your teams communicate and collaborate better You’re probably hearing the word ChatOps more and more – at conferences, on Reddit and Hacker News, around the water cooler (or keg) – but what does it actually mean? And why and how would you implement it at your organization? ChatOps, a term widely credited to GitHub, […]

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PagerDuty + Desk.com App Hub

- December 2, 2014

Including PagerDuty As your company’s infrastructure grows, so do the tools used to keep things up and running. The same is true for customer service tools to maintain high customer satisfaction in this always-on world. Because of that many customer service teams are already using Desk.com and PagerDuty together to maximize their time and their […]

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How to Ditch Scheduled Maintenance

- November 19, 2014

You like sleep and weekends. Customers hate losing access to your system due to maintenance. PagerDuty operations engineer Doug Barth has the solution: Ditch scheduled maintenance altogether. That sounds like a bold proposition. But as Doug explained at DevOps Days Chicago, it actually makes a lot of sense. Scheduled maintenance tends to take place late […]

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October Hackday: iOS 8, Dev Docs ChatOps, and more

- November 17, 2014

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We love hackday here at PagerDuty – it’s a great opportunity for everyone at the company to work on projects they’re passionate about, get the creative juices flowing, and see how we can mix up the tools and technologies we know to help out our users and each other. Last month was one of PagerDuty’s […]

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Fostering Diversity in Tech with an Online Community Policy

- November 14, 2014

PagerDuty has a social media policy. Here’s how we developed it, and why. Shortcut to our Community Policy: /community-policy/ At PagerDuty, we’re committed to promoting diversity in technology and fostering innovation from all people, regardless of what might make them unique or different. Creating a culture that truly promotes diversity takes thoughtful work and requires that […]

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Reducing your Incident Resolution Time

- November 12, 2014

A little while back, we blogged on key performance metrics that top Operations teams track. Mean time to resolution (MTTR) was one of those metrics. It’s the time between failure & recovery from failure, and it’s directly linked to your uptime. MTTR is a great metric to track; however, it’s also important to avoid a […]

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Super Charge Data Infrastructure Automation with SaltStack and PagerDuty

- November 10, 2014

Welcome, SaltStack, to the PagerDuty platform! SaltStack is an open source configuration management and remote execution tool that allows you to manage tens of thousands of servers. With the latest PagerDuty integration, you can monitor failures, oversee changes to your infrastructure, keep tabs on system vitals, and manage code deployments. Already mighty on its own, […]

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Movember is Upon Us….

- November 4, 2014

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That’s right…it’s one of our favorite times of the year here at PagerDuty: Movember. Not only do we get to grow awesome mustaches, but we are also supporting a great cause as a work community. There’s something special and exciting about watching an epic ‘stache evolve over the month while supporting and raising awareness for […]

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Who watches the watchmen?

- October 30, 2014

How we drink our own champagne (and do monitoring at PagerDuty) We deliver over 4 Million alerts each month, and companies count on us to let them know when they have outages. So, who watches the watchmen? Arup Chakrabarti, PagerDuty’s engineering manager, spoke about how we monitor our own systems at DevOps Days Chicago earlier […]

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