Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now automatically resolve email incidents, and you can add custom text from the emails into the incident. This helps keep everybody in the loop when your systems recover, as well as improves the accuracy of […]

Help your teams communicate and collaborate better You’re probably hearing the word ChatOps more and more – at conferences, on Reddit and Hacker News, around the water cooler (or keg) – but what does it actually mean? And why and how would you implement it at your organization? ChatOps, a term widely credited to GitHub, […]

Including PagerDuty As your company’s infrastructure grows, so do the tools used to keep things up and running. The same is true for customer service tools to maintain high customer satisfaction in this always-on world. Because of that many customer service teams are already using Desk.com and PagerDuty together to maximize their time and their […]

You like sleep and weekends. Customers hate losing access to your system due to maintenance. PagerDuty operations engineer Doug Barth has the solution: Ditch scheduled maintenance altogether. That sounds like a bold proposition. But as Doug explained at DevOps Days Chicago, it actually makes a lot of sense. Scheduled maintenance tends to take place late […]

We love hackday here at PagerDuty – it’s a great opportunity for everyone at the company to work on projects they’re passionate about, get the creative juices flowing, and see how we can mix up the tools and technologies we know to help out our users and each other. Last month was one of PagerDuty’s […]

PagerDuty has a social media policy. Here’s how we developed it, and why. Shortcut to our Community Policy: /community-policy/ At PagerDuty, we’re committed to promoting diversity in technology and fostering innovation from all people, regardless of what might make them unique or different. Creating a culture that truly promotes diversity takes thoughtful work and requires that […]

A little while back, we blogged on key performance metrics that top Operations teams track. Mean time to resolution (MTTR) was one of those metrics. It’s the time between failure & recovery from failure, and it’s directly linked to your uptime. MTTR is a great metric to track; however, it’s also important to avoid a […]

Welcome, SaltStack, to the PagerDuty platform! SaltStack is an open source configuration management and remote execution tool that allows you to manage tens of thousands of servers. With the latest PagerDuty integration, you can monitor failures, oversee changes to your infrastructure, keep tabs on system vitals, and manage code deployments. Already mighty on its own, […]

That’s right…it’s one of our favorite times of the year here at PagerDuty: Movember. Not only do we get to grow awesome mustaches, but we are also supporting a great cause as a work community. There’s something special and exciting about watching an epic ‘stache evolve over the month while supporting and raising awareness for […]

How we drink our own champagne (and do monitoring at PagerDuty) We deliver over 4 Million alerts each month, and companies count on us to let them know when they have outages. So, who watches the watchmen? Arup Chakrabarti, PagerDuty’s engineering manager, spoke about how we monitor our own systems at DevOps Days Chicago earlier […]