PagerDuty Blog


PagerDuty and Jeli Together Will Transform Incident Management

Today is an important day for us at PagerDuty, and for the larger ecosystem of incident management. We’ve acquired Jeli, a standout player in the incident…


In Company, The PagerDuty Operations Cloud


New Study Finds 93% of People Prefer Speaking with a Human Rather than a Chatbot

PagerDuty’s 2023 Holiday Shopping Report: Online shopping will be about the same as last year — top frustrations include poor digital experiences, security, shipping, and tracking…


In Customer Service, Retail


From Chaos to Actionable Insights with PagerDuty Integrations and Automation

It’s 2023. In today’s world, every company and individual, regardless of their industry, relies on software to increase productivity. Our users expect our technology to…


In Automation, Community, Integrations


Honoring Our Veteran Community – PagerDuty Recognizes Patriot Week Across the Globe

Last week, we celebrated Patriot Week at PagerDuty, honoring and recognizing veterans around the world. Whether our Dutonians themselves or one of their family members…


In Company, Culture


7 Habits of Successful Generative AI Adopters

Generative AI is forecasted to have a massive impact on the economy. These headlines are driving software teams to rapidly consider how they can incorporate…


In Automation, Best Practices & Insights


Set Responders Up for Success with New User Onboarding

Effective incident response plays a critical role in maintaining smooth operations at organizations of all sizes. When built up correctly, operational resilience–that ability to bounce…


In News & Announcements, Product


PagerDuty Operations Cloud Fall Launch 2023

Across the business landscape, 2023 has been called the “year of efficiency.” Organizations have had to deliver more growth and innovation, but with tighter budgets…


In Digital Operations, Operations Cloud, Uncategorized


How Three of the World’s Leading Travel Companies Are Building More Resilient Customer Experiences

The holiday season—or at least the holiday travel booking season—is firmly upon us. For many people, this time of year conjures up associations with family,…


In Customer Spotlight, Digital Transformation


Build Sophisticated Apps for Your PagerDuty Environment Using OAuth 2.0 and API Scopes

Many PagerDuty customers create their own apps to help them manage their PagerDuty environments. Teams might have any number of workflows that might benefit from…


In Best Practices & Insights, Community, Technology


Hispanic Heritage Month 2023

Hispanic Heritage Month is a time to celebrate the culture and contributions of the Hispanic and Latine community. Here at PagerDuty, we have an Employee…


In Culture, Uncategorized


AWS Orchestration with Systems Manager & Runbook Automation

“We have the automation, but it will need to be invoked separately for each account.  Doable, but time consuming and error-prone. Oh, and only someone…


In Automation, Cloud Migration


Speed, Scale, and Special Sauce: The Evolution of the PagerDuty Brand

At PagerDuty, our purpose is to empower teams with the time and efficiency to build the future. That means that our own teams are constantly…


In Company


Enhance Your Customer Service with PagerDuty for ServiceNow CSM

In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs)…


In Customer Service, Customer Support


Twelve Key Learnings from PagerDuty People Team’s Generative AI HackWeek

Sometimes innovation requires ideas unconstrained by traditional structures and removed from day-to-day responsibilities. It was in this spirit that PagerDuty’s People HackWeek–a friendly competition to…


In Company, Culture


Transformation in Travel: Our Q&A with TUI’s Head of Technology

The travel industry is experiencing an unprecedented surge in demand from people seeking adventure and eager to explore new destinations. Given an abundance of choice…


In Customer Spotlight, Digital Transformation


How to Ace Your Services with PagerDuty

It’s finals week for the US Open, one of the most celebrated sports events in the world. Tennis is my favorite sport to watch as…


In Best Practices & Insights, Operations Health


6 Best Practices for Seamless Notifications with International SMS

There’s no denying it: in today’s interconnected world, Application-to-Person (A2P) SMS notifications have become an integral part of our daily lives. Whether it’s receiving crucial…


In Best Practices & Insights, Mobile