PagerDuty Blog


Postmortems and More With J. Paul Reed

PagerDuty sat down with J. Paul Reed, a Senior Applied Resilience Engineer at Netflix, for an Ask Me Anything (AMA) to discuss best practices around…


In Best Practices & Insights


Improve Customer Experiences & Collaboration Between Support and Engineering With Bidirectional Communication

We are delighted to announce our new PagerDuty integration for Salesforce Service Cloud. This integration empowers Customer Service, Engineering, and IT teams to proactively resolve…


In Integrations, Partnerships


Summit EMEA: The New Normal and Leading Through Change

This week, we hosted our first-ever virtual PagerDuty Summit EMEA! Our CEO, Jennifer Tejada, kicked off the event by re-emphasizing PagerDuty’s commitment to the Black…


In Events


Meet the PagerDuty Product Design Team

How do you design a product that customers love to hate? “Hey, that thing you’re responsible for is down. Oh, and people have noticed and…


In Culture, Product


What’s New: PagerDuty Fits the Way You Work, Where You Are, and With the Tools You Love!

This month, we are excited to announce a new set of product updates and enhancements built for real time and designed to fit the way…


In Product


Voices for Change: A Juneteenth 2020 Reflection & Q&A

About 15 years ago, my mom sat me down to talk, and I had never seen her so nervous. She explained to me that there…


In Culture


Less Is More With Intelligent Response and Automation

For better or for worse, we have become a society obsessed with efficiency. There are watermarks of it in every corner of our lives—from digital…


In Product


PagerDuty University in the Era of Virtual Training

Social distancing remains essential as we eventually make our way through a post-COVID-19 world. Gone are the days of gathering 50 people into your largest…


In Best Practices & Insights


A Note on Juneteenth

When I was 8 years old, my mother took me to our family’s annual barbecue in my hometown’s local state park. It was a modest…


In Announcements, Culture


Stay Ahead of Outages With Proactive Incident Response

How would your daily life be impacted if you had a bird’s-eye view of your operations, their dependencies, and the ability to spot indicators that…


In Product


A (Lobster) Tale of Two Systems aka the ServiceNow Chronicles

Hi Yangsters, I hope everyone is staying safe during these unpredictable times. As a fellow professional in technology, I’m guessing your workload has either remained…


In Best Practices & Insights, Integrations


Announcing Our First PagerDuty Summit EMEA 2020!

To say that 2020 has been … unplanned is a mild way of putting it. We’re all experiencing new ways of working, new ways of…


In EMEA, Events


Deliver Better Customer Experiences With Real-Time Business Orchestration

This year has been challenging for everyone. Many companies across different industries were forced to become digital businesses overnight. Timelines for digital transformation initiatives that…


In Product


Day for Change on June 19: Solidarity With the Black Community

Over the last few weeks, it has been especially heartbreaking to witness and experience the countless acts of racism, hate, and violence against the Black…


In Announcements, Company


Do More and Work Where You Are With Our New Integration for Jira Server and Data Center

Many of you may be reading this blog from home, a remote office somewhere, a family member’s house, or—if Zoom backgrounds are to be trusted—the…


In Integrations


mTOMADY: Expanding the Reach of Healthcare to Underserved Countries

Every year, roughly 100 million people around the world are pushed into extreme poverty because of health-related expenditures. Analysis from the World Health Organization (WHO)…


In Customer Spotlight


Pride in Our Progress

A note from PagerDuty: This blog was originally published in June 2017. We are re-publishing it today in celebration of Pride Month and because the…


In PagerDuty Life, Thoughts


Spring 2020 Launch: New Capabilities for a New Digital Era

The ongoing pandemic and resulting economic downturn have led to dramatically changing market conditions. As a consequence, technology teams have become increasingly concerned with the…


In Announcements, Product

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