PagerDuty Blog

GlobalGiving: Delivering Philanthropic Change at Scale

It’s estimated that over 10 million nonprofit organizations (NPOs) exist globally today. In the United States alone, there are just north of 1.5 million NPOs….

In, Social Impact

PagerDuty at AWS re:Invent—New Tools to Power AWS and Your Cloud Migration

Leave it to Amazon Web Services to find a way to make their massive celebration of all things cloud entirely virtual, free, and even bigger….

In Integrations, Partnerships

The Future of Work at PagerDuty: Why Go Back to Normal When We Can Go Back to Better?

A few months ago, I wrote about PagerDuty’s mission to reimagine the workplace in the wake of COVID-19, and wanted to share an update. When…

In Culture, PagerDuty Life

What’s New: Change Impact Mapping, Visibility, and On-Call Improvements

We’re excited to announce a new set of product updates and enhancements to the PagerDuty platform! Our latest release expands Change Impact Mapping integrations and…

In Announcements, Product

Best 10 DevOps Tools for 2021

Gaining operational maturity isn’t something that happens overnight after implementing new tools. At its core, it’s a concerted effort in shifting culture so that people…

In Best Practices & Insights, DevOps, Monitoring, Technology

Hypercare Support for the Holidays

With the winter holidays fast approaching, many retail businesses are turning their focus to hypercare as they prepare to move goods and services at peak…

In Retail

An Interview With PagerDuty’s Chief Customer Officer, Manjula Talreja

The way we live and work has become fully digitalized, and this means consumers now expect flawless digital experiences in real time. When things don’t…

In Customer Service, Digital Transformation

Running Operations Is Hard. PagerDuty + Rundeck Are Here to Help

Rundeck has now joined forces with PagerDuty. What pulled us together? Our shared vision for improving the work lives of those who run modern digital…

In Best Practices & Insights, Product

To The Cloud and Back On-Prem With AWS Outposts

Ask most people what they consider to be the core value of the AWS cloud, and they’ll probably include things like AWS’ scalability and flexibility….

In Integrations, Partnerships

Automation: The Key to Modern IT

Automation is everywhere in our day-to-day IT practices. Many of the processes that have been created for managing hardware and software components were designed, or…

In Best Practices & Insights, Product

Improve Customer Satisfaction With Customer Service Incident Commanders

The global pandemic has drastically accelerated digital transformation initiatives and forced organizations to reimagine customer service by having them take on the incident commander role…

In Customer Service, Incident Management & Response

Supporting Employees and Customers During the 2020 U.S. Election

This blog was co-authored with Michael Cucchi, Vice President of Product Marketing at PagerDuty. Today, we begin a new week with the vision that, as…

In Company, Culture

Build Organizational Trust With PagerDuty Business Response

Imagine the following scenario: A large retailer experiences a major IT incident that impacts their point-of-sale systems. Their on-call engineers are alerted to the issue…

In Product

Cybersecurity Awareness Month: Four Things We’ve Learned In 2020

The huge shift to remote work this year has presented many new challenges for IT teams—not least of which is the issue of securing the…

In Best Practices & Insights

How PagerDuty and Slack Empower the “Work Where You Are” Mindset

Our reliance on digital services continues to be heightened by the ongoing COVID-19 pandemic. For work, school, and play, digital remains the primary channel. This…

In Events

Delivering Always-On Digital Experiences in Retail

How is it already near the end of October? We know our retailer customers have been heads-down thinking about code freezes and hypercare during the…

In Trends

PagerDuty Summit: New Relic’s Rachel Parrott on the Neuroscience of Inclusion

At PagerDuty, we’ve always put Inclusion, Diversity, and Equity (ID&E) at the forefront. In fact, we recently launched our first-ever ID&E report, which you can…

In Events

A Reflection of Mes de la Historia Hispana! Hispanic Heritage Month 2020!

How PagerDuty Celebrated and Honored Hispanic Heritage Month and Latinx Culture This Year We had the opportunity to celebrate, honor, and learn about Latinx history…

In PagerDuty Life