GlobalGiving: Delivering Philanthropic Change at Scale
It’s estimated that over 10 million nonprofit organizations (NPOs) exist globally today. In the United States alone, there are just north of 1.5 million NPOs….
By Joseph Mandros
In PD.org, Social Impact
Tags global giving, impact customer, nonprofit, npo, pagerduty.org, pd.org, social impact
PagerDuty at AWS re:Invent—New Tools to Power AWS and Your Cloud Migration
Leave it to Amazon Web Services to find a way to make their massive celebration of all things cloud entirely virtual, free, and even bigger….
By Andrew Marshall
In Integrations, Partnerships
Tags aws, AWS Control Tower, AWS Outposts, cloud, cloud migration, Hybrid Cloud, incident response, integrations, partnerships, reInvent
The Future of Work at PagerDuty: Why Go Back to Normal When We Can Go Back to Better?
A few months ago, I wrote about PagerDuty’s mission to reimagine the workplace in the wake of COVID-19, and wanted to share an update. When…
By Joe Militello
In Culture, PagerDuty Life
Tags company culture, DEI, diversity, inclusion, PagerDuty Life
What’s New: Change Impact Mapping, Visibility, and On-Call Improvements
We’re excited to announce a new set of product updates and enhancements to the PagerDuty platform! Our latest release expands Change Impact Mapping integrations and…
By Ariel Russo
In Announcements, Product
Tags announcements, business plan, change impact mapping, improvements, On-call, product, visibility
Best 10 DevOps Tools for 2021
Gaining operational maturity isn’t something that happens overnight after implementing new tools. At its core, it’s a concerted effort in shifting culture so that people…
By Priya Sony
In Best Practices & Insights, DevOps, Monitoring, Technology
Tags containers, devops, devops tools, learn, test and build, tools
Hypercare Support for the Holidays
With the winter holidays fast approaching, many retail businesses are turning their focus to hypercare as they prepare to move goods and services at peak…
By Quintessence Anx
In Retail
Tags Best Practices, holidays, hypercare, retail
An Interview With PagerDuty’s Chief Customer Officer, Manjula Talreja
The way we live and work has become fully digitalized, and this means consumers now expect flawless digital experiences in real time. When things don’t…
By Vivian Chan
In Customer Service, Digital Transformation
Tags Customer Service, customer support, digital operations, thought leadership
Running Operations Is Hard. PagerDuty + Rundeck Are Here to Help
Rundeck has now joined forces with PagerDuty. What pulled us together? Our shared vision for improving the work lives of those who run modern digital…
By Damon Edwards
In Best Practices & Insights, Product
Tags auto remediation, automation, community, escalation, integration, remediation, response, rundeck
To The Cloud and Back On-Prem With AWS Outposts
Ask most people what they consider to be the core value of the AWS cloud, and they’ll probably include things like AWS’ scalability and flexibility….
By Angela Chapman
In Integrations, Partnerships
Tags aws, AWS Outposts, cloud, cloud migration, Hybrid Cloud, incident response, integrations, partnerships
Automation: The Key to Modern IT
Automation is everywhere in our day-to-day IT practices. Many of the processes that have been created for managing hardware and software components were designed, or…
By Mandi Walls
In Best Practices & Insights, Product
Tags auto remediation, automation, continuous delivery, continuous deployment, toil
Improve Customer Satisfaction With Customer Service Incident Commanders
The global pandemic has drastically accelerated digital transformation initiatives and forced organizations to reimagine customer service by having them take on the incident commander role…
By Inga Weizman
In Customer Service, Incident Management & Response
Tags Customer Service, digital operations, incident response, retail
Supporting Employees and Customers During the 2020 U.S. Election
This blog was co-authored with Michael Cucchi, Vice President of Product Marketing at PagerDuty. Today, we begin a new week with the vision that, as…
By Olivia Khalili
In Company, Culture
Tags #voteready, company culture, election, vote
Build Organizational Trust With PagerDuty Business Response
Imagine the following scenario: A large retailer experiences a major IT incident that impacts their point-of-sale systems. Their on-call engineers are alerted to the issue…
By Ariel Russo
In Product
Tags announcements, business response, incident response, modern incident response, product
Cybersecurity Awareness Month: Four Things We’ve Learned In 2020
The huge shift to remote work this year has presented many new challenges for IT teams—not least of which is the issue of securing the…
By PagerDuty
In Best Practices & Insights
Tags Best Practices, company culture, compliance, incident response, secops, Security, thought leadership
How PagerDuty and Slack Empower the “Work Where You Are” Mindset
Our reliance on digital services continues to be heightened by the ongoing COVID-19 pandemic. For work, school, and play, digital remains the primary channel. This…
By Rob Lee
In Events
Tags automation, coronavirus, COVID-19, incident response, integrations, ITOps, partners, Slack
Delivering Always-On Digital Experiences in Retail
How is it already near the end of October? We know our retailer customers have been heads-down thinking about code freezes and hypercare during the…
By Vivian Chan
In Trends
Tags customer support, digital operations, retail, retail trends, webinar
PagerDuty Summit: New Relic’s Rachel Parrott on the Neuroscience of Inclusion
At PagerDuty, we’ve always put Inclusion, Diversity, and Equity (ID&E) at the forefront. In fact, we recently launched our first-ever ID&E report, which you can…
By PagerDuty
In Events
Tags company culture, DEI, diversity, ID&E, inclusion, PagerDuty Life, pdsummit, pdsummit20
A Reflection of Mes de la Historia Hispana! Hispanic Heritage Month 2020!
How PagerDuty Celebrated and Honored Hispanic Heritage Month and Latinx Culture This Year We had the opportunity to celebrate, honor, and learn about Latinx history…
By PagerDuty
In PagerDuty Life
Tags community, company culture, diversity, empathy, experience, hispanic heritage month, intersectionality, latinx, PagerDuty Life