Plans and pricing
Runbook Automation
Operate faster with a fully managed SaaS platform.
$
125
per user
/month
Includes:
- Replace manual procedures with automated runbooks
- Out-of the-box plugins to common systems and infrastructure
- Integrated with SSO & cloud secrets management systems
- Invoke automation through web, CLI, APIs or integrated applications
- Securely connects to remote environments
Process Automation
Maximize flexibility with a self-managed process automation platform.
Call Us
Contact UsRunbook Actions Plan, plus:
- Turn business and IT processes into single-click routines
- Plug in to any system or infrastructure
- Integrated with SSO & cloud secrets management systems
- Invoke automation through web, CLI, API’s or integrated applications
- Securely connects disparate environments
Customize and enhance your Process Automation plan with these additional features.
Add-On
Automation Actions
Connect external automation into PagerDuty to diagnose and remediate incidents. Delegate automated jobs to incident responders or proactively trigger through Event Orchestration.
$
20
per user
/month
Automate diagnostics and remediation for faster resolutions.
- Connect external automation into PagerDuty Incident Response to diagnose and remediate incidents.
- Delegate automated jobs to incident responders or proactively trigger through Event Orchestration.
- Integrated with PagerDuty Runbook Automation and PagerDuty Process Automation.
Transforming critical work at more than 19,000 companies.

"By automating tasks, we have saved the equivalent of three or four dedicated people’s worth of time. And by removing the risk of human error, we have solidified the reliability of our critical processes."
DJ DeBrakeleer
Site Reliability Engineer

"We trigger runbooks directly from PagerDuty. That’s a huge step for automation made easy."
Pierryves Fournier
SRE Team Lead
Questions? We have answers.
-
How many users do I need?
-
How does the 14-day trial work?
-
What are my payment options?
-
How many systems can I monitor?
-
How many notifications are included in my account?
-
Can I only purchase AIOps?
-
Are there any lower cost options for users who are not responders?
Reduce frustration and foster more focused engineering.
Free
Professional
Business
Digital Operations
On-Call Management
Max users per account
5
unlimited
unlimited
unlimited
Email and push notifications
unlimited
unlimited
unlimited
unlimited
SMS/Phone notifications
100/month
unlimited
unlimited
unlimited
1
unlimited
unlimited
unlimited
1
unlimited
unlimited
unlimited
5
5
50
50
Incident Response
Incident Timeline
ChatOps (Slack, Teams)
Monitoring and Developer Integrations (ex: Datadog, CloudWatch, Splunk, SumoLogic, etc)
Ticketing (Jira, Jira Service Desk, etc)
Advanced ITSM (ServiceNow, Remedy, Cherwell, etc)
ChatOps
Advanced Audio and Video Conference Integrations
AIOps & Event Management
Global Integration Key
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on
Analytics and Insights
On-call Readiness Analytics and Administration
On-call Hand-Off and Service Performance Reviews
Peer and Best Practice Maturity Benchmarks
Ecosystem and Platform Extensibility
700+
700+
700+
700+
Customer Service Applications
Customer Service Applications (Zendesk, Salesforce Service Cloud, Freshdesk)
see customer service plan
see customer service plan
see customer service plan
see customer service plan
Customer Service Response Plays
see customer service plan
see customer service plan
see customer service plan
see customer service plan
Private Incident Status Dashboard
see customer service plan
see customer service plan
see customer service plan
see customer service plan
Advanced Agent Routing
see customer service plan
see customer service plan
see customer service plan
see customer service plan
Mobile Application
Scalability, Security and Administration
Historic Data Access
3 months
1 year
unlimited
unlimited
Audit Trail Reporting
Add-Ons
add-on
add-on
Stakeholder Users
add-on
add-on
Included as 1 user : 1 stakeholder user ratio
add-on
add-on
3 lines per account
add-on
add-on
add-on
add-on
add-on
Services and Support
Email Support
add-on
add-on
add-on
add-on
add-on
add-on
add-on
add-on