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JIRA Software is a project management tool that enables collaboration between teams within an organization. This guide will walk you through the process of configuring JIRA and PagerDuty so that new issues created in JIRA will also create new incidents in PagerDuty, and marking an issue “Done” in JIRA will resolve the incident in PagerDuty.
Note: You must be an administrator in JIRA to perform these steps.
At this time only JIRA Software is supported by this integration.
The current version supports triggering new PagerDuty incidents when a JIRA issue is created, and resolving PagerDuty incidents when a JIRA issue is marked “Done.”
If you prefer, you can also integrate with JIRA by creating an email-based service. This guide will walk you through how to configure your PagerDuty and JIRA accounts so that when a new issue is created in JIRA, a PagerDuty incident will get triggered, as well as how to configure PagerDuty to create tickets in JIRA, using the open-source tool at https://github.com/ryanhoskin/pd2jira.
If you would like PagerDuty incidents from any service to open a JIRA ticket when they are triggered, you can follow the steps below to use this open-source tool: https://github.com/ryanhoskin/pd2jira.
No. However, this is an open source integration, and it can be modified to satisfy your use case.
Yes, you can automatically resolve incidents in PagerDuty when a JIRA ticket closes if you have configured the email parsing feature for your JIRA service.
The following document will explain how to setup the email parsing feature for a JIRA integration: JIRA Email Parsing Guide.
In order to tie JIRA to more than one PagerDuty service, you would need to associate the PagerDuty user within JIRA to more than one Notification Scheme, which is then tied to different JIRA projects.