Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Check out the latest features we've been working on — from event intelligence, machine learning, response automation, on-call, analytics, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 200 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
Join live and on-demand webinars for product deep dives, industry trends, configuration training, and use case-specific best practices.
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
Today’s enterprise IT is not your grandfather’s enterprise IT. Enterprise IT is evolving rapidly and on all levels — from user demand and departmental requirements, all the way up to corporate headquarters...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
JIRA Software is a project management tool that enables collaboration between teams within an organization. This guide will walk you through the process of configuring JIRA and PagerDuty so that new issues created in JIRA will also create new incidents in PagerDuty, and marking an issue “Done” in JIRA will resolve the incident in PagerDuty.
Note: You must be an administrator in JIRA to perform these steps.
At this time only JIRA Software is supported by this integration.
The current version supports triggering new PagerDuty incidents when a JIRA issue is created, and resolving PagerDuty incidents when a JIRA issue is marked “Done.”
If you prefer, you can also integrate with JIRA by creating an email-based service. This guide will walk you through how to configure your PagerDuty and JIRA accounts so that when a new issue is created in JIRA, a PagerDuty incident will get triggered, as well as how to configure PagerDuty to create tickets in JIRA, using the open-source tool at https://github.com/ryanhoskin/pd2jira.
If you would like PagerDuty incidents from any service to open a JIRA ticket when they are triggered, you can follow the steps below to use this open-source tool: https://github.com/ryanhoskin/pd2jira.
No. However, this is an open source integration, and it can be modified to satisfy your use case.
Yes, you can automatically resolve incidents in PagerDuty when a JIRA ticket closes if you have configured the email parsing feature for your JIRA service.
The following document will explain how to setup the email parsing feature for a JIRA integration: JIRA Email Parsing Guide.
In order to tie JIRA to more than one PagerDuty service, you would need to associate the PagerDuty user within JIRA to more than one Notification Scheme, which is then tied to different JIRA projects.