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Customer Service Operations

Better service. Faster resolutions. Happier customers.

"PagerDuty helps our Customer Service teams with escalation coverage and enables seamless communication between support and engineering teams. It’s fantastic to be in a position to say that we now solve customer issues faster and more efficiently. "

— Parminder Sahini

Head of Global Support, SumoLogic

Product capabilities

  • Provide relevant context to solve customer problems
  • Mobilize the right resources, in real time, every time
  • Be proactive, not reactive
  • Empower collaboration across your organization
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You don't have to change your processes: we work with the tools you’re already using.

With 650+ native integrations and the ability to build and customize workflows with our extensible APIs, we integrate data from all your tools to give you immediate insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.

Respond your way and with the tools you like. Our bi-directional extensions eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.

Getting started is easy, and free.
Why wait?