Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
We've created a maturity model to assist on the journey to digital operations excellence. Take our short assessment to find out where your team falls!
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
Using Data to Dismantle a Criminal Industry Human trafficking is a $150 billion dollar criminal industry that denies freedom to over 40 million people globally—and...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
Verivox, one of Germany’s leading comparison sites for utilities, mobile, insurance, and more, serves over eight million consumers looking to compare prices and switch service providers. With so many customers relying on Verivox to provide them with accurate information, Verivox’s website must remain stable and reliable. And with competitors snapping at its heels, 13 development teams pushing out new features weekly, and its engineering teams dispersed across the country, the company needed a better way to scale and automate its digital operations in order to mitigate downtime.
In the past, Verivox relied on its site reliability engineering (SRE) team to manually review alerts and notify teams of incidents. However, the company’s alerting protocols routinely triggered invalid alerts, eating up resources and thwarting visibility into network health. Additionally, with one person on call for an entire week after business hours (including weekends), Verivox risked both staff burnout as well as potentially missing meaningful alerts in the middle of the night.
From Manual to Automated
According to Waldemar Spitschak, Head of Site Reliability Engineering, “First and foremost, we needed PagerDuty to automate alerting.” As PagerDuty has over 200 integrations, it made it easy for Verivox to connect the PagerDuty digital operations management platform to all of its monitoring tools—like New Relic, Zabbix, and AWS Cloudwatch—across its entire hybrid production environment of databases, cloud applications, Windows and Linux servers, and more.
PagerDuty automation enabled Verivox to better define and assign on-call roles. As a result, the company can immediately route issues to people who know how to fix them rather than force an intermediary to pick up the phone and track someone down. If the on-call team needs to add more resources to assist, they can run a response play to automatically tap the right people. “By eliminating manual interactions, PagerDuty has enabled our alerting process to take a huge step forward,” commented Spitschak. “And we’re no longer losing track of incidents that affect production.”
“We’re reacting to and resolving incidents faster than ever before, which is really important since our development cycle is so short,” he added.
Automation also evens out the peaks and valleys of Verivox’s seasonal workflow by standardizing the on-call process and enabling the company to better predict costs. With PagerDuty, on-call teams now deliver the same comprehensive coverage all year round, maintaining a consistent level of expertise beyond the peak Q4 time.
Improved Visibility Shines a Light on Digital Operations
Using PagerDuty, Verivox now has a better understanding of incidents—Spitschak’s team can see the exact number of incidents per service and how quickly they’re resolved. The data helps them determine whether the platform is performing adequately or if a particular service is impacted. With PagerDuty’s rich API functionality, Verivox can generate different reports and alert mechanisms and set automated maintenance.
“We’re getting a more holistic view with PagerDuty. Before, we had to make decisions based on a gut feeling. With PagerDuty, we have a clearer picture of what’s going on in our production environment,” said Spitschak.
The increased transparency also helps Verivox improve the quality of monitoring and alerts. Because Verivox removed invalid, legacy alerts from PagerDuty, its monitoring is now in a much better place than before. And fewer alerts mean Verivox handles fewer incidents. “In the past, our alerting system was sending 10 to 20 times more emails than the on-call person needed to act on,” Spitschak shared. “Now the ratio is more like 1:1.”
The company soon plans to deploy PagerDuty throughout its organization and its parent company subsidiaries. “With PagerDuty, we get a much clearer view of the health of our production environment, and we’re looking into PagerDuty’s Operations Command Console and Operational Health Management Service,” said Spitschak.
While Verivox initially selected PagerDuty for its alerting features, the company is now using it to enhance other key dimensions of its digital operations management. And since getting more bang for the buck is what helps fast-growing companies like Verivox stay ahead in a competitive market, it also plans to use PagerDuty to define and measure key performance indicators.
Visit www.pagerduty.com for more details on PagerDuty’s digital operations management solution or gain insights, strategies and hands-on experience at one of our many upcoming events.
“By eliminating manual interactions, PagerDuty has enabled our alerting process to take a huge step forward. And we’re no longer losing track of incidents that affect production.”
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018