Responsible Disclosure

Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. With hundreds of native integrations, on-call scheduling & escalations, machine learning, business-wide response orchestration, analytics, and much more, PagerDuty gets the right data in the hands of the right people in real time, every time. You can learn more about our product offerings and our business here.

PagerDuty takes security vulnerabilities and concerns seriously. We encourage our users and members of the security community to privately and responsibly report possible vulnerabilities and incidents to us so that we can address these issues quickly.

We provide swag for valid reports. We do not provide any alternative or cash rewards at this time.

For additional research into our products, good starting points include our Developer and API documentation, the PagerDuty Knowledge Base, and any material on the Community support forums.

Disclosure Policy

• As this is a private program, please do not discuss this program or any vulnerabilities (even resolved ones) outside of the program without express consent from the organization.
• Follow HackerOne’s disclosure guidelines.

 

Program Rules

•  Please provide detailed reports with reproducible steps. If the report is not detailed enough to reproduce the issue, the issue may not be marked as triaged.
•  Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.
•  When duplicates occur, we only triage the first report that was received (provided that it can be fully reproduced).
•  Multiple vulnerabilities caused by one underlying issue will be treated as one valid report.
•  Social engineering (e.g. phishing, vishing, smishing) is prohibited.
•  Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with explicit permission of the account holder.

 

Out of Scope Vulnerabilities

When reporting vulnerabilities, please consider (1) attack scenario / exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

•  Clickjacking on pages with no sensitive actions
•  Cross-Site Request Forgery (CSRF) on unauthenticated forms or forms with no sensitive actions
•  Attacks requiring MITM or physical access to a user’s device.
•  Previously known vulnerable libraries without a working Proof of Concept.
•  Comma Separated Values (CSV) injection without demonstrating a vulnerability.
•  Missing best practices in SSL/TLS configuration.
•  Any activity that could lead to the disruption of our service (DoS).
•  Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS
•  Rate limiting or bruteforce issues on non-authentication endpoints
•  Missing best practices in Content Security Policy.
•  Missing HttpOnly or Secure flags on cookies
•  Missing email best practices (Invalid, incomplete or missing SPF/DKIM/DMARC records, etc.)
•  Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version]
•  Rate limiting on login pages. Our rate limits on other endpoints do exist, please read about them on our Developer Documentation site to ensure you are not reporting expected behavior.
•  Software version disclosure / Banner identification issues / Descriptive error messages or headers (e.g. stack traces, application or server errors).
•  Tabnabbing
•  Open redirect – unless an additional security impact can be demonstrated
•  Issues that require unlikely user interaction

Note this is not an exhaustive list, just the most common. Just because something doesn’t appear on this list, it does not automatically make it a valid submission.

 

Safe Harbor

Any activities conducted in a manner consistent with this policy will be considered authorized conduct and we will not initiate legal action against you. If legal action is initiated by a third party against you in connection with activities conducted under this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

 

Thanks for Working With Us!

We respect the talented people that locate security issues and appreciate all efforts to disclose responsibly.